I received my Pinnacle MB 15700
speaker set from Dell this afternoon..... I took a carefully eye to the outside of the boxes... all were correct except for the Sub Woofer. Instead of the Sonic 500 - 500 Watt sub, it included the PS Sub 225 - 225 Watt sub.... Big Mistake and totally what is NOT what is supposed to be in the set.
Pissed, I called Dell 3 foreign phone operators and 1 hour later. Dell offered me one choice.... Send the entire 4 large & heavy boxes back and they would send me an new set of the MB 15700 that would include the correct Sub. There is a HUGE difference between the two, both price-wise and performance-wise.
I asked the last lady if I would definitely receive the correct order this time. I asked her to pull it up on her screen and check the individual parts in the speaker set. She said she couldn't do it, but the PRODUCTION Department would make sure it was correct. I said, "Is that the SAME Production Department that sent me the wrong set hoping I wouldn't know the difference?" Silence...
I then told her the individual speakers, listed at Pinnacle's website, that are supposed to be in this MB 15700 setup at their dear, "Exclusive" Buddy Dell's online store. I told her to please ADD them into her notes so that the Production Department might read something besides the "Hot Teen Sex" Spam in their emails....
Totally ridiculous on Dell's part. I'm not blaming Pinnacle in anyway. Quick note, I had the Q15 box in my hands..... I was a bit aroused!
I'll let you guys know how it goes. There's much more to this story that I hope doesn't float to the top. Pardon the pun.