Originally Posted by KyaDawn
I think the "constantly attacking other members, accusing them of being biased, having vendettas, an axe to grind, of being bashers, haters, of having no life, of being liars, of having agendas, etc" went both ways. Just as there were AV123 supporters, there were people that were the polar opposite, but resorted to using the same tactics.
Having said that, I do remember some cases where forum members here had legitimate issues with the company AND were attacked rather unfairly, as you suggested. In particular, I remember this thread:http://www.avsforum.com/avs-vb/showt...1010676&page=2
I remember this as a very fair complaint and one of the first warning signs for me about this company. Previously, if you look into my post history, I was considering buying a pair of speakers from AV123 to give as a wedding present to my brother, who lives in the US. I live in Asia so it wouldn't be worth getting a pair for myself, but I was so intrigued by all the positive hype about their speakers and thought it would be cool to get my brother a nice Strata Mini and matching tube amp, which from the reviews seemed like a really good match and a great deal. Eventually, they weren't in stock at the time (about 2-3 months before the date) and AV123 wasn't able to truly guarantee that they would get new ones in time for the wedding (though they were strongly hinting that it "shouldn't be a problem") so I dropped the idea. It was partly from threads like these that made me skeptical of their "word" (but not guarantee) and I certainly didn't want to fly all the way to the wedding empty-handed. Therefore, threads like these actually helped me to be careful and potentially avoided a disaster.
That's why when I read some of the replies, they put a sour taste in my mouth.
I just remember thinking how awful the OP was being treated. Here was a guy that was excited about getting his speakers from the company, and promised his speakers would be delivered "this month" month after month until they no longer reply to him. Then he finds out the speakers are "still in development" 7 months after he's paid for them in full. And when he posts his scenario onto this forum, which is as legitamite as any other topic here, he gets bashed for "attempting to tarnish a company's rep", not being "mature and patient", and that "[HE] let them do it".
Furthermore, he gets accused of just having paid a "deposit" for the speaker (as if that really matters) despite him already stated he had "bought and paid for everything", that the "real problem was created by the OP himself when he supposedly (hasn't been confirmed yet) ordered a product that wasn't in production yet", that it was "his fault that he didn't have the patience to wait until the product was finalized", that "there is no one to blame but himself", and that "he created a stupid thread bashing a company".
I mean really! I was just amazed and astounded that someone who's paid for a product and has waited 7 months for delivery would be thrashed like that, but the company actually doing the shafting would be considered having "GREAT customer service rep".
Then for actually trusting AV123 to do what ANY company would be expected to do, which is to deliver a product or service when paid for in a timely manner, the poster gets criticized for "his poor decision making" for actually dealing with AV123.
The pièce de résistance
, however, must have been the parting kiss which is to label the poster a "troll".
Keep in mind that all these attacks on the OP for his legitimate complaints came on the FIRST PAGE. There were pages after this where there more attacks from the same poster claiming "the thread was intentionally started to smear av123. Its pretty obvious, well at least to those with common sense", "none of this has actually been proven as fact", "the OP had hateful intentions" and "[i]ts too bad the OP started such a hateful thread in which he attacked av123".
The fact that the OP had paid money for a speaker he didn't see for 7 months and discussed it in a speaker forum and then attacked as having "hateful intentions", intentionally trying to "smear" a company, and lacking "common sense" for making the purchase is truly unbelievable. The OP never received any type of apology for this attacked even when Mark admitted it was his company's mistake, and Mark gets hailed as a hero for "solving" a situation which should have never happened in the first place and which was IGNORED for 7 months until the OP had posted his thread about it.
I personally would like to thank that OP for saving me the GRIEF that he himself endured by posting his situation with AV123 on his thread, which made me think twice about ordering the Strata Mini and tube amp for my brother's wedding present, and having not arrived in time would have been extremely embarrassing and disrespectful to my brother on his wedding day.
I remember at the time wondering why I never saw nearly the level of vitriol against posters with complaints about other speaker companies, and what made AV123 supporters so adamant and staunchly supportive about this company that seemed to have more problems with their product and delivery than any other company. It's still a mystery to me, but I think the OP and others on that thread supporting him have been vindicated, and should be congratulated for saving people like me the awful experiences that many AV123 customers have endured.