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post #211 of 239 Old 02-07-2013, 04:08 PM
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The more I see from each side, the more I think it makes both parties look bad.

My two cents.

I think we've heard and seen more than enough.

Take it to court. This isn't the place for this nonsense.

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post #212 of 239 Old 02-07-2013, 04:11 PM
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^^^ I agree 100% with you and being discontent. I too would expect perfection for that amount of money. But the main question is, why did you not return the speakers immediately upon noticing such defects in workmanship and demand a refund or replacement speakers? One of those two options would have been prudent choices. Were both or either options offered and available to you by Vapor?
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post #213 of 239 Old 02-07-2013, 04:58 PM
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I have an idea to solve this but first, some background information:

Ryan purchsed an amplifier from me 5 years ago. We stayed in touch periodically and met in person at the Lone Star Audio Fest two years ago where we were both displaying our products. We visited each others room a number of times and drank a few bottles of wine together. He struck me as a very bright man and fun to hang with. I think he builds an excellent speaker both sonically and in the cabinet lamination technology, the latter being the best I have ever seen. This is a separate issue from the cosmetic problems discussed in this thread. I had recently changed the topology of my amplifiers away from the ICEpower modules that I was using. Ryan liked the sound enough to offer me a review for a web based operation whose name escapes me. My only request was that he not divulge the topology I had switched to. He told me 4-6 weeks would be the review period round trip.

After four months with no response from Ryan, I left a series of messages for him that went unanswered for two more months. When I finally got him on the telephone, he told me the amplifier was packed up and ready to ship to me that afternoon. Four more months went by with no amplifier, and no response to any messages. I finally had to go on six forums to get the message out that Ryan had my amplifier and I wanted it back. This shamed him into action and I finally got it back. He went on to release an informal, but favorable review on one of the forums but did reveal the topology I used after I had specifically asked him not to. I think it is fair to say that his word is less than reliable.

OK, on to the present issue. I believe one of two actions should take place.

1) Return the speakers to Ryan for a full refund.
2) Send the speakers back to Ryan for repair. Before doing this, Ryan should agree in writing to what he will do and a reasonable turnaround time to make the necessary repairs.

I believe this is make or break time for Ryan's reputation as a business person. Especailly knowing the results of this will be public knowledge on this forum and probably others.

I normally stay out of issues like this but someone added me to this thread and I have been following it for some time.

Regards to All,

Dennis
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post #214 of 239 Old 02-07-2013, 05:07 PM
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By reading here, "fixing" them is not an option, as there is no way to make them perfect again (especially since it is claimed that the veneer no longer exists), without essentially building a new box and swapping over components. Dennis, just wow, what an experience you had to go through.
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post #215 of 239 Old 02-07-2013, 06:06 PM
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Quote:
Originally Posted by rno63 View Post

So you are saying I shouldn't be complaining of a permanant gouge in the side of this speaker that I paid roughly 6k for?

audiocircle.com/index.php?action=gallery;area=browse;image=71084;size=huge

Not repairable and Ryan did not disclose this defect or the one in the baffle when he took my money.

Ryan never admitted to this gouge when they arrived at the end of June and now that there is much more involvement he posted pics for the first time and admits to the defect in the veneer. He calls it a once in a lifetime veneer and I call it a once in a lifetime mistake! I don't think anyone would expect to pay this kind of money and not have the speaker builder be upfront with any problems. The just ship and see what happens approach may work for some but not many.

The fact that Ryan couldn't be upfront with the problems makes it near impossible to trust him.

Yes, the bubbles and stands are repairable but not to 100% like new condition. I have had proffessionals look at these speakers.
Then return them and get your money back. Sheesh! How hard could that be?

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post #216 of 239 Old 02-07-2013, 06:45 PM
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I know absolutely nothing about Vapor speakers (I just discovered this thread an hour ago), but I've seen this sort of drama play out on other forums in the past. I am in no way picking sides (I don't have the knowledge to do so), but defending yourself against dissatisfied customers on a public forum never ends well for the small business owner. It doesn't even matter who's "right" or "wrong," the drama just creates a bad buzz about the business.

I used to be an active member of a local community forum, and there was a new restaurant in town that was fairly popular. A few people complained on the forum about poor service, and the owner went on the defensive, going back and forth with these people. It got to the point where even his defenders had turned on him, and the restaurant closed within a couple of months.

Anyhow, I hope you guys can come to a peaceful resolution...
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post #217 of 239 Old 02-07-2013, 07:10 PM
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Originally Posted by flyng_fool View Post

Then return them and get your money back. Sheesh! How hard could that be?

I dont want to get into this issue but this statement is also applicable to vapor. Would he be a man of honor in public forum to tell the buyer in formal writing that he would return the money once the speakers are returned. The way I see this based on previous posts is that the only plan of action of vapor is to fix the speakers and no refund. If this would be the case, the only option for the buyer is to pursue vapor in the court of law.
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post #218 of 239 Old 02-07-2013, 07:16 PM
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Originally Posted by tsaville View Post

I know absolutely nothing about Vapor speakers (I just discovered this thread an hour ago), but I've seen this sort of drama play out on other forums in the past. I am in no way picking sides (I don't have the knowledge to do so), but defending yourself against dissatisfied customers on a public forum never ends well for the small business owner. It doesn't even matter who's "right" or "wrong," the drama just creates a bad buzz about the business.

I used to be an active member of a local community forum, and there was a new restaurant in town that was fairly popular. A few people complained on the forum about poor service, and the owner went on the defensive, going back and forth with these people. It got to the point where even his defenders had turned on him, and the restaurant closed within a couple of months.

Anyhow, I hope you guys can come to a peaceful resolution...

Agree 100%, my parents run a business so I know thing or two about satisfying customer (customer ego and/or need). rno63 posted an email from ryan-vapor audio, 2-3 days ago in this thread which was mysteriously removed by someone, but if that is how vapor does business then good luck everybody.
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post #219 of 239 Old 02-08-2013, 12:46 AM
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Originally Posted by dsonic View Post



OK, on to the present issue. I believe one of two actions should take place.

1) Return the speakers to Ryan for a full refund.
2) Send the speakers back to Ryan for repair. Before doing this, Ryan should agree in writing to what he will do and a reasonable turnaround time to make the necessary repairs.

I believe this is make or break time for Ryan's reputation as a business person. Especailly knowing the results of this will be public knowledge on this forum and probably others.

I normally stay out of issues like this but someone added me to this thread and I have been following it for some time.

Regards to All,

Dennis


A full refund offer was made public back in July and then followed up with details in private email which can't be posted. Vapor had to try and find another buyer for the speakers first and then go through an escrow service which included contingencies upon arrival. The main problem was that Vapor would not admit to the gouge/tear in the left side of the one speaker or the pit mark in the front baffle. The contingency was based on no damage to the speakers and they only claimed they knew of a flaw on the back of the speaker which doesn't exist.

I tried to post the details on the most recent repair option but the post was removed. It's not as simple as just sending the speakers back for repair. Again there were contingencies and accusations about me causing or further damaging the speakers. Still no admitting on there part of the gouge in the one side of the speaker. They mention that I had taken a tool and either caused or made the damage much worse. There is more but......


Ryan finally admitted just yesterday to the "irregularity" on the left side of the one speaker which he knows is permanent. It is a pretty big irregularity. Big enough that he hid it from his pictures he sent me before final payment.
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post #220 of 239 Old 02-08-2013, 02:20 AM
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What is at stake here is larger than the cost of these speakers - it is the public's perception of a company. When people buy any brand - or particularly an ID brand - they are buying reputation. The fact that this can be so drawn out is potentially driving away new sales.

I had an issue with an Outlaw receiver - I posted a gripe on AVS. Within 1 day, the owner of Outlaw contacted me, sent me a new receiver and made sure all issues were resolved. Since that day I have been a die-hard Outlaw fan. Another amp, my Exposure 2010S2 had a slight channel imbalance. I emailed Exposure. Within a week, I had a package from England with a new component that fixed the issue. This is how you develop trust and a dedicated customer base.

If I can offer any advice here, it would be to issue a full and immediate refund. Bury it and move on.
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post #221 of 239 Old 02-08-2013, 05:26 PM
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You guys who keep saying refund, refund, refund ... do you realize I have the exact same refund policy as Salk or any other custom builder? Not just custom builders of speakers, but anything. If you as the customer comission a custom build, your veneer, your crossover components, etc, I can't just buy them back and wait for another customer to hopefully want the exact same configuration. What I offer, as ALL other custom builders do, is that if you want a refund I will find a buyer for them. That's exactly what I had worked out, I had a buyer ready, but Paul didn't like the terms of the deal. He instead chose to continue the current course of action, which is live with the speaker which in his words sound "f**king amazing" and attack me whenever/wherever possible on the internet.

Paul is also neglecting to mention that he chose a non-grain filled finish on the speakers. This was explained to him well before delivery. Grain-filled would have all the pores filled and be glass smooth, non grain-filled would have pores and some grain still visible through the finish. The mark on the side, and the pit in the baffle he mentions have would have been filled had he chosen to pay the extra money for the glass smooth finish ... but he did not. I can hardly see how that's my fault, but since he's chosen to take this to the court of public opinion, I can understand how without that information, one would assume that it is.

Again, I can fix those issues without problem. In fact, I'm sure I can fix them and make the speakers even more beautiful than they were when I took the pictures posted because my finishing process is much better than it was a year ago. Paul is being true to his word however when he said to me in an email that he "plans to unleash hell on the internet", but for the repair to happen he'll have to take a breath and step back from that position. I'm just as willing to perform whatever repairs are necessary now as I was 7 months ago when this started.

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post #222 of 239 Old 02-08-2013, 05:45 PM
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Quote:
Originally Posted by dsonic View Post

After four months with no response from Ryan, I left a series of messages for him that went unanswered for two more months. When I finally got him on the telephone, he told me the amplifier was packed up and ready to ship to me that afternoon. Four more months went by with no amplifier, and no response to any messages. I finally had to go on six forums to get the message out that Ryan had my amplifier and I wanted it back. This shamed him into action and I finally got it back. He went on to release an informal, but favorable review on one of the forums but did reveal the topology I used after I had specifically asked him not to. I think it is fair to say that his word is less than reliable.

Dennis, you told me it was FINE to take pictures of the inside knowing they would be published in any potential review (which didn't happen through no fault of my own). And I don't remember divulging anything about the inside of your amps, I suppose you have a link to where I did? I did however post here and a couple times on AudioCircle saying they sounded quite nice, and were in fact the best sounding Class-D amps I've ever heard. I was even ridiculed here for saying so because of the prevailing AVS mentality that all amps sound the same.

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post #223 of 239 Old 02-09-2013, 12:39 AM
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Originally Posted by TurboFC3S View Post


The mark on the side, and the pit in the baffle he mentions have would have been filled had he chosen to pay the extra money for the glass smooth finish ... but he did not. I can hardly see how that's my fault,

Again, I can fix those issues without problem.

Quote:
Originally Posted by TurboFC3S View Post



There was one tiny divot in the veneer, the only flaw they were shipped with. It was so small it took Paul 3 weeks to even notice. Once in a lifetime veneers like Beeswing Walnut Crotch can have small flaws, it's part of what makes the wood so unique. Paul is ONLY making a big deal out of that 1 tiny irregularity in the wood to try and draw my integrity into suspect.



Those bubbles I have good suspiscion were done intentionally by Paul.

Paul called me and said they were damaged in shipping !

Ryan spins the story so many ways that there is no way to keep track of what really happened.

Ryan, is this the tiny divot that I didn't notice for weeks? Really?
http://www.audiocircle.com/index.php?action=gallery;area=browse;image=71084;size=xlarge

Your comment regarding the finish is yet another way to cover your tracks. Ryan talked me out of the gloss finish and when the speakers arrived I knew why. Ryan said the gloss would not look as good as the natural finish with this particular veneer. I had the money to do whatever I wanted so that wasn't an issue. Remember these are 6k monitors!

I guess Ryan can ship flawed veneer to you if you don't order a gloss finish! This makes zero sense and I would think any of the other speaker builders would inform the customer that they are getting flawed or defective veneer before taking their money.

You are right again Ryan, I can't trust you. It started out that way and it hasn't changed.
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post #224 of 239 Old 02-09-2013, 02:46 AM
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Are you going to spend the rest of your life complaining or do something about this? You have options but only choose to stretch out the debate, I guess thinking your are hurting Ryan's business reputation? I would of had this resolved months ago without even going public with it.
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post #225 of 239 Old 02-09-2013, 10:34 AM
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Are you going to spend the rest of your life complaining or do something about this? You have options but only choose to stretch out the debate, I guess thinking your are hurting Ryan's business reputation? I would of had this resolved months ago without even going public with it.

Paul told me that he was going to do as much damage to my business and reputation as possible. He knows this back and forth ONLY hurts me, so he fully intends to continue. Paul doesn't care how it hurts my family, nor does he care how it hurts my employees or their families. His ony concern is making us bleed.

You know, in 7 months of this nonsense, Paul hasn't once said to us in an email or phone call what we can do to fix things in his mind. Not once has he said what we can do to make things right, even though we have asked him numerous times and offered many suggestions.

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post #226 of 239 Old 02-09-2013, 05:08 PM
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Originally Posted by TurboFC3S View Post

Paul told me that he was going to do as much damage to my business and reputation as possible. He knows this back and forth ONLY hurts me, so he fully intends to continue. Paul doesn't care how it hurts my family, nor does he care how it hurts my employees or their families. His ony concern is making us bleed.

You know, in 7 months of this nonsense, Paul hasn't once said to us in an email or phone call what we can do to fix things in his mind. Not once has he said what we can do to make things right, even though we have asked him numerous times and offered many suggestions.

Ryan, I asked for a full refund as you promised on Audiogon. Audiogon sent me the screen shot of the offer. Pete Schumacher wrote me back with the ridiculous details and then said Vapor Audio does not have that kind of money laying around for a full refund. I can post the emails. He then went on to lie about only knowing of a flaw on the back of the speaker which doesn't exist. You guys side stepped the veneer issues from day one!

Get the money together, let me know when you want to finish the deal. I paid you through paypal with no questions asked. Just reverse the transaction as requested before. That did not seem to hard to do to me. I believe you had another agenda with the contingency offer since you would not admit to the defective veneer.

I even offered in the very beginning for you to pay me back for the stands and be done with everything. You ignored these emails as well. The offer on the table at that time was a mere $400 off the 6k pair of flawed monitors which were an 8/10 on arrival.
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post #227 of 239 Old 06-09-2015, 06:12 AM
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Sorry to bring this thread up, but Ryan Scott of Vapor Audio still owes me 20,000 dollars for the last 15 months. I requested my refund 6 months back and still waiting.


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post #228 of 239 Old 06-09-2015, 03:22 PM
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I can't help but chuckle every time I see the name, "Vapor Audio". What an unfortunate choice to name a company, as all I can think of is vaporware. Probably not the association you'd want to create.


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post #229 of 239 Old 06-10-2015, 04:23 AM
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He seems to disappear soon as he has the Money. I have filed against his business with two online organization and in the process to talk with someone who can assist with the Law Case. The fact that he has kept the funds for so long is worrying more and more. Over 20,000 dollars and all he keeps saying is when someone buys the speaker of which I have not made to my own specification then I will get a refund.


He has created the Perfect storm Speaker to his own specification, Used it for all his Audio Demo Events and still holding my funds and claiming it will be refunded soon as he sells the speaker. Yet if you notice on Vapor Audio Facebook page he seems to enjoy his time playing on the speaker all day long. This should cause alarm and concerns for new buyers as he has not honored any forms of refunds till now!


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post #230 of 239 Old 06-10-2015, 04:49 AM
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Quote:
Originally Posted by rno63 View Post
Quote:Originally Posted by TurboFC3S

Paul told me that he was going to do as much damage to my business and reputation as possible. He knows this back and forth ONLY hurts me, so he fully intends to continue. Paul doesn't care how it hurts my family, nor does he care how it hurts my employees or their families. His ony concern is making us bleed.

You know, in 7 months of this nonsense, Paul hasn't once said to us in an email or phone call what we can do to fix things in his mind. Not once has he said what we can do to make things right, even though we have asked him numerous times and offered many suggestions.


Ryan, I asked for a full refund as you promised on Audiogon. Audiogon sent me the screen shot of the offer. Pete Schumacher wrote me back with the ridiculous details and then said Vapor Audio does not have that kind of money laying around for a full refund. I can post the emails. He then went on to lie about only knowing of a flaw on the back of the speaker which doesn't exist. You guys side stepped the veneer issues from day one!

Get the money together, let me know when you want to finish the deal. I paid you through paypal with no questions asked. Just reverse the transaction as requested before. That did not seem to hard to do to me. I believe you had another agenda with the contingency offer since you would not admit to the defective veneer.

I even offered in the very beginning for you to pay me back for the stands and be done with everything. You ignored these emails as well. The offer on the table at that time was a mere $400 off the 6k pair of flawed monitors which were an 8/10 on arrival.





Im surprised Ryan can talk about his family and business being hurt but does not realize keeping someone's $20,000 dollars has no effect on the client at all. A 4 Months Promise on Completion time has now been 15 months. I paid him over the 50% deposit required and he still cant even refund the excessive amount now to show commitment for progress. I think people need to be informed about this experience as much as possible till he has refunded the payment back. This is just taking the Piss!


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post #231 of 239 Old 06-10-2015, 10:01 AM
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Im surprised Ryan can talk about his family and business being hurt but does not realize keeping someone's $20,000 dollars has no effect on the client at all. A 4 Months Promise on Completion time has now been 15 months. I paid him over the 50% deposit required and he still cant even refund the excessive amount now to show commitment for progress. I think people need to be informed about this experience as much as possible till he has refunded the payment back. This is just taking the Piss!
If I were you I would start a new thread on every audio forum out there much like Dennis Deacon from D-Sonic had to do in order to get Ryan to send back an amp of his that Ryan was trying to keep. You may want to look into those posts and see how Dennis wrote those posts. It was professional and to the point.

It is dangerous to get tied up with Ryan Scott from Vapor Audio in my opinion after the ordeal I went through. I had warned others over and over that something like this was eventually going to happen.

If Ryan gets the chance and thinks he can get away with something he is surely going to try.

I see that Ryan took your money and built a new shop in his backyard and am now wondering if the MO Secratary of State knows what is going on in that new building. It is a commercial building now and may have been built in a residential area. The city Ryan lives in should be notified that the building is being used as a commercial site and not a storage unit, garage, etc..... They are building and selling out of that building which is classified as commercial.

My ordeal was nothing compared to the 20k he is keeping from you. That amount of money will require you to seek an attorney in MO if the Attorney General's office won't get heavily involved. They are pretty useless when it comes to a one on one ordeal but 20k may get an eyebrow to move.

You might want to look into lein rights too. You may or may not be able to put a lein on his house but at that amount I would be investigating the process. As long as you have emails backing up your claims then it's worth looking into.

Vapor Audio took my money need help!

Last edited by rno63; Yesterday at 10:55 PM.
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post #232 of 239 Old 06-10-2015, 10:06 AM
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Originally Posted by rno63 View Post
Quote:Originally Posted by TurboFC3S

Paul told me that he was going to do as much damage to my business and reputation as possible. He knows this back and forth ONLY hurts me, so he fully intends to continue. Paul doesn't care how it hurts my family, nor does he care how it hurts my employees or their families. His ony concern is making us bleed.

You know, in 7 months of this nonsense, Paul hasn't once said to us in an email or phone call what we can do to fix things in his mind. Not once has he said what we can do to make things right, even though we have asked him numerous times and offered many suggestions.


Ryan, I asked for a full refund as you promised on Audiogon. Audiogon sent me the screen shot of the offer. Pete Schumacher wrote me back with the ridiculous details and then said Vapor Audio does not have that kind of money laying around for a full refund. I can post the emails. He then went on to lie about only knowing of a flaw on the back of the speaker which doesn't exist. You guys side stepped the veneer issues from day one!

Get the money together, let me know when you want to finish the deal. I paid you through paypal with no questions asked. Just reverse the transaction as requested before. That did not seem to hard to do to me. I believe you had another agenda with the contingency offer since you would not admit to the defective veneer.

I even offered in the very beginning for you to pay me back for the stands and be done with everything. You ignored these emails as well. The offer on the table at that time was a mere $400 off the 6k pair of flawed monitors which were an 8/10 on arrival.
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Originally Posted by rno63 View Post
If I were you I would start a new thread on every audio forum out there much like Dennis Deacon from D-Sonic had to do in order to get Ryan to send back an amp of his that Ryan was trying to keep. You may want to look into those posts and see how Dennis wrote those posts. It was professional and to the point.

It is dangerous to get tied up with Ryan Scott from Vapor Audio in my opinion after the ordeal I went through. I had warned others over and over that something like this was eventually going to happen.

If Ryan gets the chance and thinks he can get away with something he is surely going to try.

I see that Ryan took your money and built a new shop in his backyard and am now wondering if the MO Secratary of State knows what is going on in that new building. It is a commercial building now and may have been built in a residential area. The city Ryan lives in should be notified that the building is being used as a commercial site and not a storage unit, garage, etc..... They are building and selling out of that building which is classified as commercial.

My ordeal was nothing compared to the 20k he is keeping from you. That amount of money will require you to seek an attorney in MO if the Attorney General's office won't get heavily involved. They are pretty useless when it comes to a one on one ordeal but 20k may get an eyebrow to move.

You might want to look into lein rights too. You may or may not be able to put a lein on his house but at that amount I would be investigating the process. As long as you have emails backing up your claims then it's worth looking into.


I have all the emails and receipts plus the promises he gave on the completion times and then more delays which I fell for and then eventually got fed up.


I am interested and just need assistance to get this case pushed forward through the courts now as I see he will not refund my money and does not respond by email or keep me posted on any potential sales.


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post #233 of 239 Old 06-10-2015, 01:37 PM
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Quote:
Originally Posted by Bassfeen View Post
I have all the emails and receipts plus the promises he gave on the completion times and then more delays which I fell for and then eventually got fed up.


I am interested and just need assistance to get this case pushed forward through the courts now as I see he will not refund my money and does not respond by email or keep me posted on any potential sales.
Vapor Audio is not going to respond to your emails anymore. He has what he wanted and that is all of your money. He will have to be forced by law or other means before he does anything. Even if he sold the speakers I doubt he would give you your money back.

I have been saying all along that one day this was going to happen but the other audio forums would delete the posts and then finally Ryan was able to have me banned because he did not want anyone to know what he was up to.

I think Ryan needed a loan to build his new building and you basically gave him one. He wasn't going to build your speakers in a timely manner because he was working on the building.

Now you may need some help in finding a possible way to lein the property. May be tough without a contract but emails anymore can be enough.

Start a new thread and see if you can't get some help. Start a new thread on every audio forum if you can, asking for help.

I will search some things on my end too.
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post #234 of 239 Old 06-12-2015, 11:56 AM
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post #235 of 239 Old 06-12-2015, 02:34 PM
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I'm sure glad I found this thread. I was just about to pull the trigger with Vapor...so glad I didn't!

Thank you for this!
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post #236 of 239 Old 06-12-2015, 11:32 PM
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Originally Posted by mechx View Post
I'm sure glad I found this thread. I was just about to pull the trigger with Vapor...so glad I didn't!

Thank you for this!
Now that Ryan has been able to keep 20k from a buyer, who knows what will happen next. If he would have returned half the money a couple of months and the rest after the speakers were finally built and sold then maybe buying from Vapor would not be so sketchy.
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post #237 of 239 Old 06-12-2015, 11:55 PM
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Quote:
Originally Posted by mechx View Post
I'm sure glad I found this thread. I was just about to pull the trigger with Vapor...so glad I didn't!

Thank you for this!
I was thinking about a pair also, I only live 15 miles from him, but all of this turned me away also.

*Warning* None of my suggestions, ideas or even thoughts have any WAF, in any way!
My Build Thread:
http://www.avsforum.com/forum/15-gen...formation.html
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post #238 of 239 Old 06-16-2015, 04:28 AM
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I was thinking about a pair also, I only live 15 miles from him, but all of this turned me away also.
Well you live 15 miles from him ,you can make a notarized contract .but I wouldn't trust even with that because if he fail with the contract you will have to spend money on lawyers and court.

but it would be a easy win.
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post #239 of 239 Old 06-16-2015, 12:27 PM
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If someone really wanted a speaker from Vapor I would make sure you are within driving distance.

One damage claim for a pair of Nimbus took Vapor 6 months to resolve and the guy had to go to the forums once again to complain. The guy likes the speakers but is now trying to sell them on Audiogon again. Second time around and he only had them for 6 months. The guy had the speakers fixed locally and Vapor would not pay the repair bill until the shipping company sent a check. All I can say is Watch Out!

Vapor Audio took my money need help!

Last edited by rno63; Yesterday at 10:56 PM.
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