Contact was made today with an investigator from the Iowa Attorney General's office who handles consumer complaints.
If you have a legitimate issue with ED such as....
•long time unfulfilled warranty issues
•orders that you've paid for but not received in a timely fashion
•orders that you've paid for but only received a partial shipment and you've been waiting and waiting
•refunds that you still have not received
•other reasonable matters, etc.
Please send an email to email@example.com and let him know the particulars. That means stuff like what and when you ordered, how much, what you've been told, etc. Keep it factual and leave the emotions out of it.
As it stands right now, ED is a blip on the radar. If only one person complains the usual procedure is for the government to contact ED and ask for a response. This can take time. However, if everyone that is legitimately affected emails him, then quicker and more forceful measures can be undertaken. He (Steve Switzer) has been made aware that ED is delinquent in their business filings with the Iowa Secretary of State. How this impacts matters remains to be seen.
If you also want to summarize your complaint in this thread, while it may be somewhat redundant, it does provide a convenient place. I only ask that just complaints be listed and only once. This will keep it tidy and easy to navigate. If your situation needs to be updated, well that's another story.
Should anyone know other websites where ED has a presence (I doubt they'd let you post this at theirs!), please copy the particulars and make a post there.
What you guys need to do to resolve your issues with Elemental Designs.