Questions regarding quality of brand new out of the box Paradigm speakers... - AVS Forum
Forum Jump: 
 
Thread Tools
post #1 of 25 Old 08-29-2012, 03:30 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Hi Folks, I just purchased a brand new set of Paradigm Series 7 speakers (1 pair of Monitor 11's, a Center 3, and 1 pair of Surround 3's). Upon inspecting the speakers, I noticed that most of the rubber surrounds in the drivers have a dried and faded appearance to them. Is this normal? Please see the picture. I took several both with and without flash, but could only attach one to this thread. I know that production shifted to China on these series, but they have been out for a year or so. Could it be a bad batch of drivers? I searched on their website, but they do not even provide an e-mail address so that I can e-mail them pictures. Not sure if this affects sound quality, but I was expecting a lot more for the price point where these are at. Even the felp on the inner grill where they hold the magnets to place on the speaker are peeling off.

Paradigm 8.jpg 214k .jpg file
Attached Images
File Type: jpg Paradigm 8.jpg (214.2 KB, 195 views)
addictaudio is offline  
Sponsored Links
Advertisement
 
post #2 of 25 Old 08-29-2012, 03:39 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
One more:

Paradigm 2.jpg 238k .jpg file
Attached Images
File Type: jpg Paradigm 2.jpg (238.1 KB, 134 views)
addictaudio is offline  
post #3 of 25 Old 08-29-2012, 03:41 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
One WITHOUT flash using Marco mode (not the greatest quality from a cell phone):

Paradigm 5.jpg 198k .jpg file
Attached Images
File Type: jpg Paradigm 5.jpg (197.8 KB, 117 views)
addictaudio is offline  
post #4 of 25 Old 08-29-2012, 04:24 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
No one out there with these new Monitors?
addictaudio is offline  
post #5 of 25 Old 08-29-2012, 04:35 PM
AVS Special Member
 
grasshoppers's Avatar
 
Join Date: Dec 2008
Location: aridzona
Posts: 1,420
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 35 Post(s)
Liked: 114
They look normal to me. If you are still concerned contact your dealer
Where you bought them. Document your concerns with the dealer.
He can then follow- up with Paradigm if needed.
grasshoppers is offline  
post #6 of 25 Old 08-29-2012, 04:55 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
I would rather document them and deal with paradigm directly, as my dealer experience was not that great. I am surprised that they do not have an e-mail address listed on their site. I called, but they are on EST time, so no one was available.
addictaudio is offline  
post #7 of 25 Old 08-29-2012, 07:21 PM
AVS Special Member
 
grasshoppers's Avatar
 
Join Date: Dec 2008
Location: aridzona
Posts: 1,420
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 35 Post(s)
Liked: 114
FWIW, Paradigm will ask you where you bought your speakers and since
They are new and under warranty (5 years) you will be using your dealer
For any warranty issues.

Best of luck.
grasshoppers is offline  
post #8 of 25 Old 08-29-2012, 07:58 PM
AVS Special Member
 
N8DOGG's Avatar
 
Join Date: Dec 2003
Location: Canada
Posts: 5,616
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 60 Post(s)
Liked: 261
try a bit of armorall on the surrounds before you do anything.

Blasting brown notes for 10 years and counting!

N8DOGG is offline  
post #9 of 25 Old 08-29-2012, 10:57 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
I will wait Paradigm to contact me. If I need to go through my dealer, then so be it, but I would much rather deal with the manufacturer. They can just send me an RO to return these, and ship new ones upon receipt.
addictaudio is offline  
post #10 of 25 Old 08-29-2012, 10:58 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Quote:
Originally Posted by N8DOGG View Post

try a bit of armorall on the surrounds before you do anything.

Thanks for the advice, but there is no way I will put Armorall, which is silicone based on these brand new speakers.
addictaudio is offline  
post #11 of 25 Old 08-30-2012, 03:39 AM
Member
 
BrokenCrank's Avatar
 
Join Date: Jul 2003
Location: Aquidneck Isl, RI
Posts: 97
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
It may just be the mold release compound from manufacturing. I see a similar residue quite a bit when unboxing new drivers (from many different manufacturers). It will likely wipe off easily and the surrounds will last many years...wait for Paradigm to recommend a cleaning agent to protect your warranty and then enjoy!

BrokenCrank is offline  
post #12 of 25 Old 08-30-2012, 07:54 AM
AVS Special Member
 
pronghorn/az's Avatar
 
Join Date: Dec 2008
Location: Prescott, AZ
Posts: 1,338
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Liked: 15
Quote:
Originally Posted by grasshoppers View Post

They look normal to me. If you are still concerned contact your dealer
Where you bought them. Document your concerns with the dealer.
He can then follow- up with Paradigm if needed.

Agree, looks like it's normal to me also.

Jeff
pronghorn/az is offline  
post #13 of 25 Old 09-01-2012, 03:56 AM
AVS Special Member
 
buzzy_'s Avatar
 
Join Date: Jan 2006
Posts: 2,461
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 46
Quote:
Originally Posted by addictaudio View Post

Thanks for the advice, but there is no way I will put Armorall, which is silicone based on these brand new speakers.
Good. That's the most stupid advice I've ever seen on this forum, and that's saying something.

Is there a date anywhere? If you're really concerened you could ask Paradigm to look up the serial numbers.

The real issue is how the surrounds perform, not how they look. I wouldn't worry about it. Or expect them to replace the speakers.
buzzy_ is offline  
post #14 of 25 Old 09-01-2012, 07:27 AM
AVS Special Member
 
jproy13's Avatar
 
Join Date: Jan 2011
Location: East of West, Canada
Posts: 1,182
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 22
I hope the OP purchased them from an authorized dealer. I'm looking at my 6 years old rubber surround on way less expensive speaker, and they look pristine black.
jproy13 is online now  
post #15 of 25 Old 09-01-2012, 07:37 AM
Advanced Member
 
cjsiv's Avatar
 
Join Date: Dec 2008
Location: Peoria, IL
Posts: 673
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 29
I have Paradigm v6s and I just looked at mine. They are dark gray, but feel soft and rubbery. I wouldn't be concerned with how they look. If they sound right and the rubber feels soft, then you are all good. If they actually feel dried out or cracked, then you have a problem. If they are soft and you are still concerned, contact Paradigm:

http://www.paradigm.com/contact-us/contact-us

There is also an email for tech support. It may (my amateur opinion) be a coating that keeps them from drying out or from the assembly process.

cjsiv is offline  
post #16 of 25 Old 09-01-2012, 03:01 PM
AVS Special Member
 
MrEastSide's Avatar
 
Join Date: Feb 2008
Location: Minneapolis, MN
Posts: 1,434
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 15 Post(s)
Liked: 48
Not that I can definitively say that something is wrong, but I've worked at several electronics stores and installed dozens of different brands of speakers and I've never seen rubber on a surround that looks like that. Not that it means there's a problem, but it definitely looks weird. I don't know who would buy brand new speakers, open them up and expect them to look like that.

Quote:
Of course, I got it modified with the TK-427, which cheeks it up another, maybe, 3 or 4 quads per channel.
MrEastSide is online now  
post #17 of 25 Old 09-01-2012, 03:15 PM
AVS Special Member
 
chashint's Avatar
 
Join Date: Oct 2008
Location: Dallas, TX
Posts: 1,668
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Liked: 38
What did the ones in the store look like?

Regards,
Charlie

chashint is offline  
post #18 of 25 Old 09-04-2012, 02:53 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Folks, as an update, I am working with Paradigm to replace these speakers. It is obvious that these are a bad batch of speakers. Others that I saw were nothing like these. I did get them from an authorized dealer, but they operate from a home, thus have no store front or inventory. The grills also are of a poor quality. these are brand new out of the box speakers, and should look nothing like these, especially at this price point. There are to replace my 10-year old Polk RTI speakers, which looked in perfect shape, even after 10 years of use. putting Armorall on the surrounds would be like purchasing a car from a dealership that already had faded rubber trim from the factory, and applying Armorall to try and make them look like they should. Paradigm has admitted that they are not supossed to look like this, and that there is something definitely wrong with them. I am posting more pictures. Paradigm 11.jpg 249k .jpg file
Attached Images
File Type: jpg Paradigm 11.jpg (248.8 KB, 76 views)
addictaudio is offline  
post #19 of 25 Old 09-04-2012, 02:54 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Paradigm 15.jpg 229k .jpg file
Attached Images
File Type: jpg Paradigm 15.jpg (228.9 KB, 54 views)
addictaudio is offline  
post #20 of 25 Old 09-04-2012, 02:55 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Paradigm 16.jpg 212k .jpg file
Attached Images
File Type: jpg Paradigm 16.jpg (212.4 KB, 41 views)
addictaudio is offline  
post #21 of 25 Old 09-04-2012, 02:56 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Paradigm 14.jpg 232k .jpg file

They have all of the serial numbers as well. These are made in China, versus the Studio and Reference, which are manufactured in Canada.
Attached Images
File Type: jpg Paradigm 14.jpg (231.6 KB, 36 views)
addictaudio is offline  
post #22 of 25 Old 09-04-2012, 03:14 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Paradigm 18.jpg 314k .jpg file
Attached Images
File Type: jpg Paradigm 18.jpg (314.5 KB, 43 views)
addictaudio is offline  
post #23 of 25 Old 09-04-2012, 03:28 PM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
They told me that they would get back to me today since I first contacted them with the issue last Wednesday, but did not hear from them. Hopefully tomorrow as I want to get this experience behind and start enjoying the sound from the replacement ones. These are a part of an entire HT installa with all new gear, so I am anxious to get everything calibrated and adjusted.
addictaudio is offline  
post #24 of 25 Old 09-05-2012, 12:55 AM - Thread Starter
Senior Member
 
addictaudio's Avatar
 
Join Date: Apr 2012
Location: CA
Posts: 354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
Found this video, among several others, of the new Monitor 11's series 7 that I have. As you can see, the surrounds on the woofers are black and look supple as butter. MUCH different than the dried out faded surrounds on mine.

http://www.youtube.com/watch?v=3_ERTf3RW9U
addictaudio is offline  
post #25 of 25 Old 04-05-2013, 08:14 PM
Member
 
HotWheelz's Avatar
 
Join Date: Apr 2011
Location: London, Ontario
Posts: 22
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Not an isolated problem. I picked up a new Paradigm Center 3 today and one of the speaker surrounds had the white residue. I'll give my salesguy a call but won't be returning it because audio quality is fine. Was able to get most of the residue off with a soft cloth but cover will be on all the time anyway.
HotWheelz is offline  
Reply Speakers

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off