Brand new speakers; Packaging has been opened and re-sealed. Is this OK? - AVS Forum
Forum Jump: 
 
Thread Tools
post #1 of 8 Old 09-07-2012, 03:35 PM - Thread Starter
Newbie
 
Nebau's Avatar
 
Join Date: Jan 2010
Posts: 5
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Hi Guys,

Would really appreciate some opinions\thoughts on this. I searched the forums for a bit but couldn't find an answer.

I recently purchased a new pair of speakers from a hifi specialist store and I am fairly certain the packaging had been opened and then resealed. Aside from this the speakers were well packed without any damage.

I now know this store allows returns on speakers based on the wrong colour being chosen or the speakers not sounding as nice at home as in-store, etc. And I read all the time on forums of stores allowing people to test drive speakers at home and swapping if unhappy.

Is it common practise in the industry to sell items like this as brand new? I have seen other stores sell brand new speakers with decent discounts if they have been returned by the customer.

When I got them home my fiancee was not happy with the color, so I called the store and they said I can swap them. Should I let them know I think the previous package was resealed and ask for a brand new unopened set?

I have been known to be picky with this kind of thing on large purchases, but to me brand new means my house is the first house the item goes to, and I am the first to open and use it.

PS: The irony in this situation is not lost on me, but it was the fact the speaker packaging had been resealed that spurred me on to ask for the swap. Otherwise I think I would have not asked, as I think if you choose the wrong colour that's your fault and I don't want someone to end up with a 'second-hand' item because of my poor choice.

Thanks in advance for your thoughts smile.gif

EDIT: Sorry, that ended up a bit longer than I intended!
Nebau is offline  
Sponsored Links
Advertisement
 
post #2 of 8 Old 09-07-2012, 04:18 PM
Advanced Member
 
vraxoin's Avatar
 
Join Date: Jan 2002
Location: SF Bay Area
Posts: 719
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 23
Well, since they are from a local hi-fi shop, it's possible that they merely inspected them to make sure that there was no damage. Something that your online, mass retailer is unlikely to do before shipping. If they were essentially as-new returns, then IMHO you should be notified of the fact. I totally understand where you are coming from, but if they are perfect and the factory warranty is intact, I wouldn't worry too much about it. In any case, it sounds like the retailer wants their customers to be happy, so it sounds like you are in a good position if you decide to pursue a return.
vraxoin is offline  
post #3 of 8 Old 09-07-2012, 04:33 PM
AVS Special Member
 
JimWilson's Avatar
 
Join Date: Oct 2010
Location: Somewhere in New Joisey
Posts: 4,620
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 167 Post(s)
Liked: 355
Quote:
Originally Posted by Nebau View Post

Is it common practise in the industry to sell items like this as brand new? I have seen other stores sell brand new speakers with decent discounts if they have been returned by the customer.

If they were used by someone else previously, then technically they can't be re-sold as new. Whether this particular company chose to do that or not I can't say, but I would consider it unethical if they did. New is new, not used.

Quote:
Originally Posted by Nebau View Post

I have been known to be picky with this kind of thing on large purchases, but to me brand new means my house is the first house the item goes to, and I am the first to open and use it.

What's acceptable to one person is not necessarily acceptable to the next person. If you ultimately won't be comfortable then it's probably better to rectify the situation now, otherwise it's always going to be in the back of your mind.

If you take yourself too seriously expect me to do the exact opposite
JimWilson is offline  
post #4 of 8 Old 09-07-2012, 04:45 PM
AVS Special Member
 
ack_bk's Avatar
 
Join Date: Jan 2007
Location: Maple Grove, MN
Posts: 8,817
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 15 Post(s)
Liked: 104
Agreed with Jim. Seems odd to me. If the stores policy was to open and inspect all speakers then repackage them, they should make that known up front.
ack_bk is online now  
post #5 of 8 Old 09-07-2012, 05:14 PM
AVS Special Member
 
keyboardcat's Avatar
 
Join Date: Jan 2012
Posts: 1,359
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 19
best buy has stuff that has been returned, but has a cheaper price on it to buy since it has been used. circuit city used to sell display items when they were in business. I noticed that the website vanns.com is good about letting customers know that speakers are returned. They usually have a cheaper price for them. If these were used then they shouldn't be charging you the full retail price. did you ask the owner about this? did you check the better business buraue site to see if this store had any issues? Once I read online about a customer seeing hh greg get a tv from outside when it rained and saying just dry it off and sell it as new.
keyboardcat is offline  
post #6 of 8 Old 09-08-2012, 02:44 AM - Thread Starter
Newbie
 
Nebau's Avatar
 
Join Date: Jan 2010
Posts: 5
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Thanks for your advice guys, seems pretty solid. I will just ask them about it and see how I go, they seem pretty reasonable.

Cheers!
Nebau is offline  
post #7 of 8 Old 09-08-2012, 08:10 AM
AVS Addicted Member
 
afrogt's Avatar
 
Join Date: Jul 2003
Location: SF Bay Area
Posts: 23,143
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 206 Post(s)
Liked: 388
Didn't you say that your fiancee was unhappy with the color and the store said you could exchange them? If that is the case what are you worried about? You're exchanging for a new pair of speakers anyway confused.gif

Afro GT
afrogt is offline  
post #8 of 8 Old 09-09-2012, 06:05 AM - Thread Starter
Newbie
 
Nebau's Avatar
 
Join Date: Jan 2010
Posts: 5
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by afrogt View Post

Didn't you say that your fiancee was unhappy with the color and the store said you could exchange them? If that is the case what are you worried about? You're exchanging for a new pair of speakers anyway confused.gif

Correct, but I am exchanging due to my error in color selection, not due to the package being resealed (although I was uneasy about this from the start). My question was regarding general standards within the retail industry (considering quite a few stores seem to have very flexible return policies) and more specifically whether I should insist on a factory sealed package when I do the swap.

Hope that clears it up for you and if you have any advice yourself please share! Any input would be appreciated smile.gif I am still waiting for the store to get in the center speaker I ordered before I swap the fronts.

Again, thanks to those who have offered their advice! smile.gif Very much appreciated...
Nebau is offline  
Reply Speakers

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off