AVS Special Member
Join Date: Feb 2008
Location: Minneapolis, MN
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Personally, I wouldn't expect any type of discount. I'm willing to bet they'll want the damaged one back, then send you a new one, then they'll take it up with the shipper. That's what most companies do. Technically speaking, how do they know you didn't purposely damage it, expecting a discount? It seems silly, but people are crazy. They'd probably rather get all their money back from the shipper, via an insurance claim, versus knocking 10%-20% off every person who claims a damaged item.
I ordered some speakers in April and one arrived with a huge dent in the box. Speaker cabinet also had a gigantic ding in it. I e-mailed the company, they shipped out a new one, had me print out a return label for the damaged one and they took it up with Fed EX, and probably got all their money back.
Quote:Of course, I got it modified with the TK-427, which cheeks it up another, maybe, 3 or 4 quads per channel.