Originally Posted by buzzy_
When you buy a Toyota, and have a problem, you try to fix it with the dealer. You don't go to Toyota and expect them to cut you a massive deal on a Lexus "for your trouble".
All you can expect is to get what you paid for. Sure, it's good when companies do more to make up for your trouble. But you can't assume you deserve it, especially what you're asking for. All you can do is return the items, or buy elsewhere the next time.
This situation isn't fair to the original poster, but his expectations and poor handling of the situation are part of the problem.
Buzzy, I appreciate your example, but in this case, the products are arriving blemished and defective from the factory from the get go, so there is no opportunity for service, or no issues have developed after using the speakers for a while. If so, there it would fall within the manufacturer's warranty from Paradigm, which is five years. Would you buy a car with scratches, dents, or dings BRAND new? I assume not, at least most of us would not. You would reasonably ask for another car without those conditions. If not a very unique or exotic car, most dealers would have another one in stock that you could take immediate delivery of. The dealer that I am dealing with has no stock or inventory, so each time that the speakers arrive blemished/flawed, a new set has to be ordered. The issue is that Paradigm has shipped two sets of flawed/blemished/damaged speakers. On the second time around, the dealer should have refused delivery due to the obvious damage that one of the towers suffered, which is evident in one of the pictures.
Even in warranty cases, when the dealer is not able to resolve the issue(s), the consumer is more than welcome and encouraged to contact the manufacturer to express concerns. In many cases, even after years of use, if a vehicle is plagued by isues, the manufacturer will buy back the vehicle under the Lemon Law, and refund all down payment, registration, monthly payments with interest, even installed aftermarket accesories.
The bottom line, is that I do not think that the flaws/blemishes in the two sets of speakers that I have received are isolated issues, and must be widespread, as the flaws/blemishes are not specific to only one compoinet of the speakers. Per the pictures, there were issues with dried/faded driver surrounds, grills, vinyl peeling and not aligning with the other panels, speaker mounts, etc...