AVS Special Member
Join Date: Nov 2002
Location: Delmarva Peninsula, Maryland
Mentioned: 4 Post(s)
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Quoted: 179 Post(s)
I would still like to know if the OP purchased speakers yet. If he posted that he did purchase, I missed it somehow.
I've been selling on commission for years. I assume that these salesman are also on commission, but it doesn't really matter. I have to admit, I've been that obnoxious salesperson before, and looking back, I'm not very proud of it. It is all about attitude, and enjoying what you do to help people get what they want. As a salesperson, I have to work on lowering the barrier, showing the customer integrity, and realising that I simply cannot sell everyone (and I tell customers that all the time). If I can weed through some of this, I might find out what I need to do to make a sale. The customer starts to trust me.
It sounds like the salesman wanted to "win the battle", and he did, but he also "lost the war". Perhaps at some point after one or two visits, the salesperson could have offered a "special" after hours appointment with the customer to take the time to rearrange equipment and take advantage of some quality time, uninterrupted. The manager could have been on stand by for obvious reasons as well.
If the customer started leaning towards a particular speaker, but wouldn't commit, perhaps offering to deliver a pair to his home for a listening session might have worked. If the salesman delivered them, he could also discover any strengths or weaknesses in the room or equipment, for future sales, and most likely a referral or two.
As salespeople, we all want customers to walk in the door with their checkbook hanging out of their pocket, and "lay down" for us...but...
Espo77's living room equipment: RECEIVER: Yamaha RX-A3030- SPEAKERS: Boston Acoustics M350, M25 center, surrounds, and front heights-
BLU-RAY: Oppo BDP103D- SUBWOOFER: HSU VTF-15H MK2- dedicated circuits for A/V- TV: Vizio P55C-1
Auralex Acoustics LENRD - Auralex Acoustics Roominator