Join Date: Dec 2006
Location: Jonesborough, TN
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I had an unpleasant ... experience with AC... yes, many, many people have had great experiences with them, acknowledged. The great reviews I found here were the only reason I gave a then unheard of ( to me ) online company a chance in the first place.
Cliff's Notes version.... sent brick 876... replaced w/ defective unit...told they "wouldn't send a third " so "pick something else" (( At this point, I should''ve just dealt with Onkyo warranty, and cut AC out of the picture...)) They had nothing comparable (to me) at the time... told to wait for new (to them, but comparable to my needs at = $$) Marantz 6005, i think ... but was sold out online the morning I was told it would show up on their website, and via phone... was very unpleasant... even inferring I had something to do with the first two defective units they sent, and that they were all sold out. I just wanted to be done with them at that point... they'd had my $ for over a month... I did have a receiver to use during that time, but unwiring and rewiring a new AVR twice... and then starting over a third time... was too much...
Of course, I had to eat some shipping charges (and here's where they really rubbed my wrong) because " it's not their fault if they send you a box that was that sent to them that contains something that doesn't work." ( TWICE !! ) and wouldn't send another 876, even though listed as 'in stock' on their website.
And then it took over a month to actually see a credit . They had my $ for over 2 months while I had nothing but verbal diarrhea from their end., and the joy of driving defective receivers across town to Fed-ex. I see how they do business. Never again.
OTOH, I've ordered multiple Onkyo refurbs directly from ShopOnkyo.com and have had no problems with those units at all.
Yes, it's like a 1 in a hundred bad review, but it was really bad. I can only choose where to spend my $$, but they'll never get another cent from me...
"the dissatisfied AC4Hell customer",
What a long, strange trip its been....