A pressing issue that Tekton has is fulfilling the requests for the grills and anything else that was supposed to come with the speakers that were purchased. Those that have brought this up on AVS represent only some unknown fraction who've purchased from you. It's fine that you've posted on your website for people to contact you but if you've been keeping accurate records, then you already know who they are. It's your obligation to reach out to them determine what is required, set a time frame, and keep to it. Immediately. Tekton may well make fine speakers but the company's reputation for trustworthiness is in serious disrepair. Fix it.
"I've found that when you want to know the truth about someone that someone is probably the last person you should ask." - Gregory House