I just got my brand new Kef iq90s, shipped from Kef direct. The tweeter on one of them is not working. I have a single wire setup (not biamped), and the wires between the top and bottom terminals are connected. Of course it's Friday so I can't speak to Kef support until monday . Should I pull out the tweeter and see if a wire came loose in shipping? I was looking forward to using these speakers this weekend - this is kind of a bummer. Suggestions are appreciated.
Id say thats normal for a new, in production speaker, but the IQ90 is a bit old now and no telling if it was tested and more importantly how long ago. I'd just hate for them to say it was tampered with and that's why it isn't working. OR if you accidentally create damage upon taking it out and putting it back in. I mean...if you think you can take it out easily (I don't know what the iq90 uni-q looks like to remove) then do it. I probably would lol
A broken internal connection/solder is not unheard of shipping damage.
I would wait to talk to KEF before opening up the speaker to keep warranty intact. KEF may give you clearance to open the speaker and check it out. And of course offering to replace it is a given.
And sometimes speakers just have clip connections and the clip becomes loose.
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*update* I spoke to KEF support today, they are sending me a new driver unit, which I will replace myself. I am glad I don't have to deal with shipping that huge speaker back. I asked the support tech about the build quality, which is now a concern, and he said this very rarely happens. I understand that things can get bounced around in shipping, so I will wait and see if the replacement does the trick.