Originally Posted by udt89
Originally Posted by 67jason
Same here, which is why I don't understand the purpose of this thread. Someone please tell me what is wrong with their policy.
That they are 10 years behind the times. Return shipping and restocking fee? And RMA numbers for everything.
I was posting to alert people newegg sold me speakers advertised as new that weren't. And I should've taken pics to prove it. So now I question their "sales" on models that are a few years old. As well as the hassle I had to return items
restocking fees...blame that on too many people who have been known to demo items and return them in a short period of time. plus it does cost money to add previously sold items back to the shelf so to speak...and restocking fees are far from unheard of in todays world. just be aware of that part of the policy and don't buy products for demo purposes from newegg. if you are unsure if you want something, do more research and maybe purchase from a different vendor that does not have a restocking policy...however having a restocking fee policy hardly makes newegg 10 years behind the times.
return shipping...see above and this is not unheard of in the internet retailer world...i guess emotiva is behind the times because i had to pay return shipping on a preamp that i tried out. there are a ton of internet direct audio companies and many of them offer 30 or more days trial period for their products but usually the customer has to pay return shipping.
RMA numbers...you got to be joking...RMA numbers is a very standard way of dealing with returns and defective products. emo issued me an RMA when i returned my preamp. almost all the vendors i deal with at work do the RMA process as well, not counting that almost all manufacturers require this for defective merchandise being returned to them...don't see how this is a sign of a bad return policy or how it makes newegg 10 years behind the times.
your speaker issue sounds like a real problem, my experience and I am sure many others as well, with returning items to newegg is that i have never been charged restocking or return shipping on a defective item. most defects are apparent as soon as the box is opened or within a few short hours of initial use. a quick call to neweggs customer support and i was treated appropriately for my problems. It sounds like more due diligence on your part in working with the egg is in order. if the first level support couldn't/wouldn't help then escalate. companies like newegg are in business to make money, and having unsatisfied customers doesnot do well when it comes to making money...imho...
again, i fail to see what is wrong with neweggs policies. they are very easy to find on their website and i detect no malicious intent on their part to fleece their customers. customer service in my case has been good to excellent and when i had to return defective items they took it back no problem and no money out of my pocket. one of my polk speakers had a broken grill upon delivery, i phoned newegg to report the issue and they gave me two options, return the speaker at their expense or keep the speaker and get a new grill from polk using warranty service...i chose the later, but newegg was willing to take the speaker back at no cost to me. i have returned a portable hardrive and router and an onkyo receiver all for being defective and each time they took the items back no problem and no money out of my pocket. so what is their problem?