How to connect a Pioneer XW-SMA3 AirPlay speaker to WPA Personal wifi network? - AVS | Home Theater Discussions And Reviews
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post #1 of 4 Old 08-19-2014, 04:54 AM - Thread Starter
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How to connect a Pioneer XW-SMA3 AirPlay speaker to WPA Personal wifi network?

Hi :-)

I Have Pioneer XW-SMA3 AirPlay speaker system but have so-far been unable to connect it to my home WiFi Network. The speakers come with an Ethernet port so I am able to connect it via that and configure it, but nothing I do will connect it to the wireless.

My home network is served up from an Apple Airport Extreme secured via WPA2 Personal (all my other devices connect to this just fine including the Wii, iPhones, friends' windows boxes etc).

When I configure the speakers I am given the following security options: WPA2-PSK(AES).
However when I choose WPA2-PSK(AES) (which I am told is the equivalent to Apple's WPA2 Personal and reboot, the speakers still don't connect and when I reconnect via Ethernet the config shows me that it's selected WPA-PSK(AES) instead.

I've tried dumbing my network security down to WPA/WPA2 Personal but that made no difference, and I've also tried selecting the WPA2-PSK(TKIP) option in the speakers' config but when it reboots it shows as WPA-PSK(TKIP) instead, analogous to the AES setting.

I have also tried updating the speakers' firmware to the latest version just to be sure but it made no difference.

I've triple checked the obvious things like the SSID name and the password.

I lodged a technical support request with Pioneer but got no answer, and so today I phoned them and they told me that “We are not networking specialists. We can't help you.” which is utterly useless. I am hoping someone here has succeeded in connecting these speakers to their WiFi. Googling the problem gives me no sensible results.
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post #2 of 4 Old 02-19-2015, 10:21 AM
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How to connect a Pioneer XW-SMA3

Pioneer phone support is pretty useless. When you say you have an issue, they just say condescendingly: “Well, we haven’t gotten other calls about that.”
Clearly, even if they didn’t, that is no way to handle the customer who has a technical issue.
After what I would call a very mild offer of a couple solutions in a continuing condescending tone, they give up on you.
So, sadly, we can write Pioneer off in the future.
But I did figure out how to connect the XW-SMA3 (and presumably other models in that series). Ironically, it took my purchasing a Yamaha to figure it out!
You kind of have to first decipher the horrible manual. It is just a big poster size sheet of paper - why Pioneer can’t charge us another dollar or two and print a smaller bound manual is a mystery - I’m an art director and, a one color, perf or staple bound in the thousands does not cost much! Back to connecting…
The A method of connecting using WPS is the way to do it lickety-split. BTW: Pioneer, inexplicably, calls it WPS-PBC. I have never seen PBC added to WPS. It really throw you off. The Pioneer tech support did not know what that meant! He had to ask his manager. All it stands for is Push Button Connection (which, would be a way better name for WPS but, not WPS-PBC which leaves us even more clueless and adverse to Pioneer’s horrible instruction poster.
Pull out that poster, follow the A method at the top. Here is the trick though, don’t press buttons on you AirPort router (well, there are none). Instead, have AirPort Utility open. Click on your AirPort so a little panel with information pops up. Then go to Base Station and Add WPS printer… That’s it!
There is a delay in the music starting. Choose the speaker from the AirPlay menu in iTunes. Press play. Wait a few seconds. Check volume from iTunes. That should be it.
I don’t know about non Apple Wi-Fi routers or other issues. My network (first gen Airport Extreme) is set up with WPAII Personal with a password. Apparently, WPS bypasses all of that with a two minute window to connect via AirPort Utility. So, that is not an issue.
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post #3 of 4 Old 02-19-2015, 10:38 AM
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Quick additional comment and question:
While I have it all set up fine now on my network and play on AirPlay, I have been unable to get to the speaker web site to trigger a firmware upgrade.
Using the Bonjour method, when I choose the speaker in Safari, it simple can’t connect. Entering the local IP address directly also, cannot connect. I thought maybe iTunes using AirPlay might be interfering so I quit that. No difference. Then I did an ethernet cable connection from the speaker to the iMac. But when I went back to Safari to try again, all it did was break the Wi-Fi connection and… not connect to the web site. Restarting the speaker reconnected it fine to AirPlay on the Mac which, was a good thing and, seems to point to not the speaker being at fault here.
What is even more strange is that I had, once before, connected to the speaker web site and changed the name of it. But I connected using one of the more complex methods and, it was confusing and I am not sure how. Plus, now that I did a reset of the system and connected with WPS just fine, it should, just work.
My suspicion is that it is Safari or OS X that is at fault here. Not my network settings, I triple checked those.

Does anyone have any solution to the speaker web page not working in Safari?

One other thing, while Bonjour (and all devices it sees) shows up in the Favorites bar in Safari, depite being checked in Safari:Prefs:Advanced as “Include Bonjour in the Bookmarks Menu”, it does not! I am hoping and guessing it is probably just a glitch and not related. However, in the instructions, it indicates to choose it from the Bookmarks menu. I bet, Apple just moved it tot he Favorites bar and messed up on the coding in the update.
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post #4 of 4 Old Today, 01:57 PM
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Well, here is the solution to this Bonjour Airplay silliness…

I never could get the Bonjour menu to access device settings in Safari.
So I looked to see if Bonjour could work in Chrome or Firefox. It can!
But you need a plugin. I used Ciaociao in Firefox (I think also for Chrome). It places a small globe icon with other things you added like Pinterest, etc. in the tab bar.
It worked like a charm. I selected the devices from a Bonjour menu Ciaociao presents, accessed the settings page, downloaded Pioneer firmware updates, changed names, etc.
Clearly, there seems to be a Bonjour/Airplay Safari issue. At least with OS X Mavericks (prob. with Yosemite too).
It was disappointing that hours with multiple Apple techs did not solve this. A lot of time on hold too. Nobody with Apple really knew about Bonjour or Airplay at all. Everyone wanted to pass me off to some other “device” expert when, it was not a device issue but the broader “internet of things” issue.
Apple is clearly unprepared for customer service in this high growth area.
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