Originally Posted by Axememan
SVS are great folks to deal with.In my experience anyway.I have slowly sold and shuffled my way into 2 SVS PC-2000 cylinder subs,1 older 20-39PC Cylinder Sub.1 in each corner,
and then 1 SB12-NSD sealed sub stuffed under the coffee table in the other corner.
I'm super happy and i dont really even have their High Dollar Subs.
Though a few years ago the I considered the subs I have now High Dollar lol.I mean for me they still are but wow,I cant even imagine having a pair[or more] of those new SB or PB16-Ultras
Way back, when Ron S.and Tom V. own SVS (the founders and name after their last names, SV and S for Subwoofer).
An upgrade was made to the Plus series for the driver, and an offer was made to get that new driver for only $100 to old customer, thru e-mail
Since I had a PB12Plus/2, I got two of them
When, I ask on how to ship the older version.
The reply was, keep them and sell them if you wish, just don't sell the new one's, or we will cut you out of our Christmas list
For what I read all the time, there customer service has not change, since the departure of the founders.