One dealer knew I was coming to listen to a particular pair of speakers and STILL blew the audition. I was the only customer in the store (I wonder why) and he turned on the system and walked out the door. The speakers sounded bad to me and I never saw him again to ask what the problem could be. I understand the web is killing retailers to some extent. In some cases I'm sure they are tired of tire kickers who end up buying on line. I would tell them that if you provide good customer service, are knowledgeable and can at least compete with the online price, you'll have my business. If I come to your store, you ignore me and not provide a good demo and refuse to move off msrp, what do you expect me to do?