Well guys I've had my 684s all boxed up for a week now ready to take back for when my 683s came in but it's like I'm getting the vibe my local dealer is trying to purposely blow me off and make me keep the 684s. First he said his shipments come fast in two to three days which would of meant I should of received them by last friday. Monday I call and he says they're still not in and he would call and find out where they are and let me know what's-what.
Wednesday two days later and they're still not in and they said they'll call tomorrow and try to get a tracking number to see where they are. Well it's like didn't they tell me they would do exactly that Monday? Call and find out what's what? Now they gotta do that again? I ordered a brand new receiver from J&R yesterday at 11am, $100 off their price ($125 lower then Best Buy), free shipping and no tax and it was at my door when I got home from work today! Now that's service! I wish J&R dealt with B&W speakers!
I know right about now you're probably thinking I'm just an impatient person. No, it's not really that. It's more about how they said they would find out what was going on with my shipment Monday and call me back Tuesday to let me know. Now it's Wednesday, they didn't call me to let me know anything, and they're telling me the same story they did Monday that they'll call tomorrow and see what's going on.
I know one thing, I will not
be a returning customer to this dealer unless they're willing to give a discount off their original quote. I'm going to tell them if/when they finally receive the speakers and I go through with buying them
that I'm going to leave it up to them- give me a discount for unsatisfactory service to keep a future customer or I'll pay fully what they originally quoted me and never return. It's going to be totally up to them. A simple phone call like they where suppose to
would of made me 75% happier then I am now with them.
On the plus side, I gotta give it up to J&R. They told me I should receive my receiver by Friday and I got it today two days early! And that was free shipping, $100 off, and tax free on top of that! Very happy with J&R. No, I take that back... I'm extremely
happy with J&R. I'll be checking with them first from now on to see if they sell what I'm looking for.
But what am I going to do to get a set of 683s now? You think B&W themselves would help me out if I where to call them and tell them how my local dealer is giving me the run-around? I wish I could afford to keep the 684s for rears and take my business elsewhere for the 683s but I've overblown my budget as it is. Anyone that has had any experience with B&W the company themselves think they would be willing to honor the dealers trade-up deal? I think I'll give B&W a call tomorrow and see if worst case scenario if my local dealer doesn't follow through if they'd be willing to help me out...
Customer service... it's almost more important than the actual product!
Reason why Newegg.com is so successful and does so good on word of mouth.