Originally Posted by rustolemite
Sorry you are having so much trouble makes me a bit nervous I went back and check my order just to make sure it was labeled correct "Black Matte".
So you are switching the Horizon from NRT to the RAAL and getting the Towers with RAAL as well? Your S2's are just the NRT tweeter now?
I'm sure if you make just one order and leave it, you'll be fine.
What happened was I had originally ordered the Horizon in black satin to be delivered in September, with an order in for the Towers to be delivered late Oct/early Nov. also likely in black satin but possibly espresso (I would confirm closer to shipping which)
I wanted to give plenty of lead time on the towers so that I could have them sent as soon as I finished work on the road and got home end of Oct.
I got the Horizon in and realized that the satin black was going to be too shiny so I made plans to send it back and have them change cabinets with a matte black.
I talked to Dina almost immediately after getting it, and since I was strapped for time, she let me wait until I was finally done and off the road in Oct to send it back.
While I was still on the road, I asked several times for pics showing both the Asian and American Espresso cabinets side by side because I knew there was a difference in the coloring and shading and wanted to make sure I was going to be OK with it before I fully signed off on the Espresso. Dina said she would get them out to me, but she never did.
At some point in mid Oct, I realized that I didn't want to take a chance on any shiny surfaces and matte black was the way I should go. It took me a while to be fully comfortable with that, as I've posted before at these price points it seemed a shame to not have a nice wood finish visible. But given it's primary function, black matte just made so much more sense. I called up mid October and I wanted to "finalize" the order and go with Black matte.
Throughout this whole process, RAALs were always the one thing that didn't change.
That was until a few weeks back when I got the bright idea to switch to NrTs (still in black matte). The ribbons were taking forever to get resupplied, the NrTs were recommended by Dave for HT over the RAALs, other people here had mixed and matched RAAL and NrT across the front and been happy, and they were $700 less. It seemed like that was the way to go.
So I called up talked to Dina and changed the order again. During that call she told me they were just getting around to checking over the Horizon I'd sent back and that once it was OK'd, they would get to work on swapping out the cabinets on it.
What seemed like a good idea (going with NrTs for the towers) didn't sit well with me after I'd made it. So the very next day I called back and after talking to both Dina and Dave, decided to just stick with the RAALs. I told Dina "Just go back to the original order" which in my mind was 'RAAL with Black Matte finish'. And I thought I'd added that at the end to make sure that was clear. I thought I remembered specifically saying "That's RAALs with Black matte, right?".
Apparently I must not have as she went back to the original, preliminary order from July where I said "either black satin or espresso, but I'll let you know".
Hard for me to blame Dina, as I realize I've not been the easiest customer to deal with.
I'll set these up and if they work, probably just keep them. If they don't, they'll go back and I'll just keep what I have (the S2s and Horizon). At that point I'll have wasted close to $500 just on shipping speakers back and forth. They're good sounding speakers, but that's getting ridiculous.