Official Denon AVP-A1HD/AVP-A1HDCI and POA-A1HD/POA-A1HDCI owners thread. - Page 879 - AVS Forum
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post #26341 of 26354 Old 08-27-2014, 06:08 AM
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Originally Posted by danielo View Post
I will pickup the ball, now in different country but when i get back i have some time. I think we can now say this is a trend and it would be good we formutate it and let them know.
Unfortunately, I don't see them doing anything about it. A bunch of us with AVR-4311CI's are experiencing an issue with Dolby Digital Plus from Netflix that they've fixed on a bunch of other AVR models (mostly newer models, but there are many 4311's out there that still have close to 2 years left on their warranties). They keep stringing AVR-4311CI owners along saying they're looking into the fix, but this has been going on for 6+ months now. Calls to customer service get nowhere - one time I called and was (politely) informed that the AVR-4311CI can't even handle Dolby Digital Plus. A few owners were given the option of trading their AVR-4311CI's in for a refurbished AVR-4520CI (for $100) or a brand new AVR-4520CI (for $300) to address the problem, but the rest of us are just getting ignored. This experience has soured me on the Denon brand, unfortunately. I still love my (upgraded) AVP and still have no idea what I would replace it with, but I'm not so sure that I'll ever buy another Denon product at this point. FWIW, all of this interaction is with Denon USA customer "support".
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post #26342 of 26354 Old 08-28-2014, 11:10 PM
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Dear all,

I am now looking for a Audyssey Pro Kit for my AVP-A1 HD with 3D upgrade (AVP bought in Thailand). Where can I order one (I am living in Thailand, but can be delivered in the US).

Also, I have a JVC DLA-RS6710 (it is the 2014 JVC line up) videoprojector, is buying a Lumagen 2144 a good idea (I still have source without HDMI) ? will it improve my picture quality ?

Also, what is the recommended calibration software (if possible with Auto Cal for my projector and a Lumagen in the system) and probe ? Do I need more devices to obtain a great picture ?

I am sorry if it is a little bit out of topic, but I want the opinion from experienced people, and this forum has extremely knowledgeable people.

Regards
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Denon AVP-A1HD with 3D upgrade, Denon POA-A1HD, Klipsch THX Ultra 2 7.2 speakers, Oppo BDP-103D, Toshiba HD-A35, Oppo DV-983H, Samsung Satellite Receiver, JVC DLA-RS6710, Stewart Screen 16/9 Studiotek 130 G3 100", Mac Mini as a media center, NAS Synology DS 1812+, Drobo Pro 800 storage unit, Sony...
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post #26343 of 26354 Old 08-29-2014, 02:36 AM
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Originally Posted by BrutaleZEN View Post
Dear all,

I am now looking for a Audyssey Pro Kit for my AVP-A1 HD with 3D upgrade (AVP bought in Thailand). Where can I order one (I am living in Thailand, but can be delivered in the US).

Also, I have a JVC DLA-RS6710 (it is the 2014 JVC line up) videoprojector, is buying a Lumagen 2144 a good idea (I still have source without HDMI) ? will it improve my picture quality ?

Also, what is the recommended calibration software (if possible with Auto Cal for my projector and a Lumagen in the system) and probe ? Do I need more devices to obtain a great picture ?

I am sorry if it is a little bit out of topic, but I want the opinion from experienced people, and this forum has extremely knowledgeable people.

Regards
hi brutale, not sure you read my review on the audyssey pro unit, but you buy it straight from audyssey. doesnt matter where in the world you are they ship to you. just matter of sending an email to

techsupport@audyssey.com

re calibration and a video processor for non hdmi and auto cal check the curtepalme site,

http://www.curtpalme.com/Products.shtm

I dont think can beat for products offered, and also their forum is pretty comprehensive re calibration. otherwise there is also our jvc threads on this forum here, eg the mini shootout thread where guys there are quite knowledgeable, and am sure can point in right direction if not answer your questions

Projector Mini-Shootout Thread 2013-2014

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post #26344 of 26354 Old 08-29-2014, 07:45 AM
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good luck on things, I did this pretty early up with my avp. going back to early days in this thread will find it. just a noctua silent fan sitting on its rubber legs pulling any warmth out the top. just aiding natural convection. it is just powered off the switched outlet on the back and via a 12V plug pack
Yeah I had it in a cabinet with a fan set up like that pulling air out, but that might not have been enough. So when I get it back it'll sit on top of the cabinet & I'll try to rig something that doesn't look Frankenstein-ish.
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post #26345 of 26354 Old 08-29-2014, 07:57 AM
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I still love my (upgraded) AVP and still have no idea what I would replace it with, but I'm not so sure that I'll ever buy another Denon product at this point. FWIW, all of this interaction is with Denon USA customer "support".
It's not exclusive to Denon, lots of other issues with other brands too. They're just getting way too complicated, more like computers than audio devices. I hunted around for a temp solution when my AVP went in and just about every brand I read about here had some kind of issue.
I picked up a Denon AVR3000.. it crapped out so I picked up a Marantz AVR5008... it crapped out, and I now have a Pioneer SC1228 (with ICEpower amps).. so far so good... but the MCACC sounds goofy.
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post #26346 of 26354 Old 08-29-2014, 08:09 AM
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It's not exclusive to Denon, lots of other issues with other brands too. They're just getting way too complicated, more like computers than audio devices. I hunted around for a temp solution when my AVP went in and just about every brand I read about here had some kind of issue.
I picked up a Denon AVR3000.. it crapped out so I picked up a Marantz AVR5008... it crapped out, and I now have a Pioneer SC1228 (with ICEpower amps).. so far so good... but the MCACC sounds goofy.
I'm well aware that crappy customer support isn't exclusive to Denon. But my point was that a bad experience encourages one to explore other brands next time around rather than to stay loyal to the current brand. As you point out though, one problem with switching brands is that there really aren't a lot of good options out there.
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post #26347 of 26354 Old 08-29-2014, 09:11 PM
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Yeah I had it in a cabinet with a fan set up like that pulling air out, but that might not have been enough. So when I get it back it'll sit on top of the cabinet & I'll try to rig something that doesn't look Frankenstein-ish.
yeah in a cabinet maybe still had some heat building up ? perhaps the fan wasnt enough. in my case I run an open rack. and really the notcua fans just sit on the back grills of the avp drawing any hot air out. aiding natural convection. given was so easy to fix on I mirrored it with another sitting on top of my power amp.

[/url]

theyre pretty discrete the fans wouldnt even know theyre there, doing there doing there thing

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post #26348 of 26354 Old Today, 09:18 AM
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yeah in a cabinet maybe still had some heat building up ?
I had large holes in the bottom of the cabinet under the avp and had the fan pulling air out from the top of the cabinet, but in hindsight I think that the side vents of the AVP might not have had enough clearance.

Has anyone had the center channel fading issue that they know wasn't related to heat?
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post #26349 of 26354 Old Today, 09:30 AM
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I'm well aware that crappy customer support isn't exclusive to Denon. But my point was that a bad experience encourages one to explore other brands next time around rather than to stay loyal to the current brand. As you point out though, one problem with switching brands is that there really aren't a lot of good options out there.
I'm a brand jumper for sure, if something fails on me I typically don't buy that brand again. My point was more about the complexity of these things now, just a bit too much swiss-army-ness, and that's not brand specific.

Customer service? Well that's pretty much a lost art in the world of mass-production.

I don't think the AVP qualifies as a mass-production unit and it is a unique trend setting product. If I was running Denon, I'd definitely put some extra effort into supporting the unit.
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post #26350 of 26354 Old Today, 11:17 AM
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I'm a brand jumper for sure, if something fails on me I typically don't buy that brand again. My point was more about the complexity of these things now, just a bit too much swiss-army-ness, and that's not brand specific.

Customer service? Well that's pretty much a lost art in the world of mass-production.

I don't think the AVP qualifies as a mass-production unit and it is a unique trend setting product. If I was running Denon, I'd definitely put some extra effort into supporting the unit.
Would you consider the Marantz AV8802? Marantz AV8802 13.2 XLR processor - HDMI 2.0 ISF - Wifi + Bluetooth details I realize it is still the same parent company. I don't have any experience with Marantz but I really want HDMI 2.0 (or above). http://www.ideal-av.co.uk/ItemPages/marantz8802.htm I've got one 4K TV now that will soon get moved to the bedroom and I'll be finally buying that big 4k (80" or bigger) TV I've dreamed of owning for the last decade.

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post #26351 of 26354 Old Today, 12:11 PM
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Would you consider the Marantz AV8802? Marantz AV8802 13.2 XLR processor - HDMI 2.0 ISF - Wifi + Bluetooth details I realize it is still the same parent company. I don't have any experience with Marantz but I really want HDMI 2.0 (or above). http://www.ideal-av.co.uk/ItemPages/marantz8802.htm I've got one 4K TV now that will soon get moved to the bedroom and I'll be finally buying that big 4k (80" or bigger) TV I've dreamed of owning for the last decade.
The AV8801 / AV8802 would be a step down from the AVP, so I don't think I'd be interested. 4K really isn't of interest to me yet anyway, as I don't yet have a 4K capable display.
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post #26352 of 26354 Old Today, 12:15 PM
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The AV8801 / AV8802 would be a step down from the AVP, so I don't think I'd be interested. 4K really isn't of interest to me yet anyway, as I don't yet have a 4K capable display.
Thanks. I don't really know much about Marantz. In what way is it a step down? I doubt we'll see an AVP2 so I'd like to know my options for something that supports HDMI 2.x
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post #26353 of 26354 Old Today, 12:33 PM
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Thanks. I don't really know much about Marantz. In what way is it a step down? I doubt we'll see an AVP2 so I'd like to know my options for something that supports HDMI 2.x
It's a step down in overall build and sound quality. As an example, I've got a friend with Revel speakers (original Salons, Voice, and Gems) who has never been a fan of Audyssey. He bought himself an AV-8801 and still didn't care for Audyssey. He then came over to my place and heard Audyssey on my Denon AVP and liked Audyssey. With and without Audyssey enabled, he felt that AVP was a pretty substantial improvement over the AV-8801, which he has since sold (he's now using his Oppo BDP-105 as his preamp). Having heard the AV-8801, I would tend to agree with his assessment. I doubt we'll see an AVP2 in the next year or so, but wouldn't rule it out for a bit beyond that. When the time comes to replace my AVP, I honestly don't know what I'd go with. Datasat is just too darn expensive and most of the other options don't really light my fire. Maybe Lexicon will rise from the dead...
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post #26354 of 26354 Old Today, 01:29 PM
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Thanks. I wish Oppo had something in that market but I don't think that will happen any time soon. I guess I know what you mean, I had an Onkyo prepro that I bought about a year before I bought my first AVP. The Onkyo had lots of bells and whistles but sounded like crap compared to my much older Sony Prepro. I ended up getting the AVP and have no regrets about the Denon. The Onkyo was a waste of my money - live and learn.
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