Official Denon AVP-A1HD/AVP-A1HDCI and POA-A1HD/POA-A1HDCI owners thread. - Page 879 - AVS Forum
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post #26341 of 26341 Old Yesterday, 06:08 AM
gsr
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Originally Posted by danielo View Post
I will pickup the ball, now in different country but when i get back i have some time. I think we can now say this is a trend and it would be good we formutate it and let them know.
Unfortunately, I don't see them doing anything about it. A bunch of us with AVR-4311CI's are experiencing an issue with Dolby Digital Plus from Netflix that they've fixed on a bunch of other AVR models (mostly newer models, but there are many 4311's out there that still have close to 2 years left on their warranties). They keep stringing AVR-4311CI owners along saying they're looking into the fix, but this has been going on for 6+ months now. Calls to customer service get nowhere - one time I called and was (politely) informed that the AVR-4311CI can't even handle Dolby Digital Plus. A few owners were given the option of trading their AVR-4311CI's in for a refurbished AVR-4520CI (for $100) or a brand new AVR-4520CI (for $300) to address the problem, but the rest of us are just getting ignored. This experience has soured me on the Denon brand, unfortunately. I still love my (upgraded) AVP and still have no idea what I would replace it with, but I'm not so sure that I'll ever buy another Denon product at this point. FWIW, all of this interaction is with Denon USA customer "support".
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