AVS Forum Special Member
Join Date: Oct 2006
Location: In A Government Yard In SacTown
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This has been going on for a while with Onkyo. I blame Onkyo's upper management, all the way up to their CEO. Among getting yearly bonuses in excess of $1 million, the job of a CEO should also include checking to see if there is negative publicity of the company. Given the internet search engines, that should be fairly easy - even for a CEO. If he is oblivious at what's going on around him, then he must be an... oh shucks, I won't say it this time...
Just think about what would happen if you and I acted like this in our daily jobs...
Onkyo apologists claim that a firmware update is difficult to implement. Let's see: Toshiba, Panasonic etc etc have new products out i.e. hi def dvd players of high complexity yet all you have to do is download a file and follow some directions. It's not a walk in the park, but let's face it, even people with almost no computer knowledge know someone who can help.
Another insanly weird thing Onkyo has done was to cut all ties with authorized repair centers. Well, it was more like the other way around: these centers do not want anything to do with Onkyo because of lack of assistance, lack of timely assistance from Onkyo engineers and taking forever to receive basic repair parts. So all Onkyo has it's a few scattered regional centers. We the shmucks must therefore accomodate their incompetence and ship our units half way across the US. Oh, and when they ship them back the receivers are either not fixed or have dents in them...
So given the above, it's clear that Onkyo does not care whether or not their reps can put together a sentence that makes sense...