Originally Posted by schwaggy
Have you considered reaching out to Lenbrook USA or Canada and inquiring about this, specifically? I would think they'd want to do everything they can to make it right since the authorized shop kept your unit for that length of time.
Every time I've ever asked them about anything directly, they've just sent a form response to contact my local supplier. Even when I asked for firmware that would work on my unit, as the Australia supplier insists a unit be shipped to them at user cost to perform an update, and won't let end-users do it because of "risk", whereas if you're a US or Canadian customer Lenbrook hands it out like candy. They don't seem to care about foreign markets at all. I was just hoping to be able to actually turn the crappy video processing properly off
, but turns out there's no firmware that ever allowed that anyway, and I've had to run an additional HDMI to bypass the NAD just to prevent it banding up my nice, sharp Windows desktop (and anything I play, of course). Makes me wonder why I paid so much extra for the video processing "feature" that I (we) never got to actually use.
The lack of local support, though, is especially disgusting since this unit had a MASSIVE premium added to its Australian price, but the local supplier did nothing extra with the Masters unit v.s. the T175-HD to earn or justify any additional premium at all, let alone such a hefty one. In the US, the launch RRPs for the T175-HD and M15-HD were US$2499 and US$3999 respectively, so the M15HD cost 60%
more than the T175HD. However, in Australia, launch RRP for the M15-HD was AU$9999(!) and the T175-HD at the time was AU$3999, so the M15HD cost 150%
more than the T175-HD! To put it another way, the Aussie price at the time for the T175-HD at 1.6 times the American US$ RRP was in line with exchange rate differences plus a small hike, but the Masters Series product was two and a half times as expensive
. If the T175-HD was a fair price conversion, then for the M15-HD to follow US pricing, it should only have cost around AU$6400 if its price converted at the same rate. If so, where did the additional THREE THOUSAND, SIX HUNDRED DOLLARS they added come from, other than straight out their arses? Where did it go besides their own greedy pockets? Thank you APG / Audio Products Group / Qualifi (all the same people) for consistently gouging us on any gear that isn't entry-level. This is why so many Aussies are grey-importing big-ticket Hi-Fi direct from Asia instead; because you charge the Earth extra for stuff for no reason, and yet local warranty support is barely any less frustrating than shipping your gear overseas for repair. You almost always come out well ahead, and even when you don't, you're only a little behind.
Also, that extra ((10000 - 6400)/6400 =) 36%
added to the price of the M15-HD is truly massive
when you consider it's all
extra profit. I bet there's not that
much margin reselling NAD gear in the US, Masters or not. Did the local supplier do anything extra to earn that bonus? In my experience, no. Once gear is moved out their warehouse they don't give a ****. :/
Now, add that to the fact NAD have upgraded the Masters Pre/Pro base unit to the new M17 now, but have only ever released one add-on card of the many upgrades promised for this platform at launch, and the whole mess borders on fraudulent, since it was (and still is) marketed as future-proof peace-of-mind with a big initial outlay but then cheap, regular upgrades. That's how they got me; I was never going to afford a flagship system if I knew it'd be obsolete in a few years (because I couldn't bear the replacement costs to keep the system current), so this sounded great, since I could afford flagship outlay once
, then small board purchases every few years, but the unit is sure bordering obsolete now and there's no upgrade I can buy that brings it in line with many other current competing offerings, capability-wise. NAD have the time and budget to design a pretty new face for their base unit (looks good at CES, Cedia, retail floors, etc; clearly a marketing-driven decision), but not
to make the cards that actually add new capabilities to the units?! Still
no XT32 available for the platform, let alone Atmos, etc. The only real upgrade to capability we got, in the only upgrade board so far after five years, was 3D/HDMI 1.4 support, oh, and also the ability to finally stop the unit scaling everything to a fixed output res, and actually give the user the option to pass through sources unscaled and unmolested for the display to handle how it sees fit, which is not so much a feature as a bug fix.
So yeah, totally disillusioned with both NAD/Lenbrook, and the monopolistic retail environment for Hi-Fi in Australia.
Don't think I've ever gonna find that MV15 card, either. I've been looking hard and they seem scarce as hell. Is this because there's a different card in the M17 and that's about to come out as a replacement for M15-HD/HD2 owners, or is it some kind of controlled scarcity?