Denon AVR-4310CI Thread - Page 178 - AVS Forum | Home Theater Discussions And Reviews
Baselworld is only a few weeks away. Getting the latest news is easy, Click Here for info on how to join the Watchuseek.com newsletter list. Follow our team for updates featuring event coverage, new product unveilings, watch industry news & more!


Forum Jump: 
Reply
 
Thread Tools
post #5311 of 5325 Old 06-12-2015, 01:54 PM
Member
 
Sadie777's Avatar
 
Join Date: Jan 2014
Posts: 57
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 67
Thanks for the reply. So it's not normal then.
I'll do the resets, but I can't return it, bought from individual off craigslist.

Do you think it should not be used at all if the resets don't solve the problem?

Do I do the resets one right after the other? I see your signature says to do it 5 times, I think I only did it twice so far.
Sadie777 is offline  
Sponsored Links
Advertisement
 
post #5312 of 5325 Old 06-12-2015, 02:07 PM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 59,932
Mentioned: 146 Post(s)
Tagged: 1 Thread(s)
Quoted: 8432 Post(s)
Liked: 3797
^^
Correct. Do the resets in succession. Just because you bought it on Craigslist, I would still contact the seller and tell them the unit is defective.

------------
"JD" - Call 585-645-1006 or email jd@avscience.com for AVR selection and pricing discussion 8am - 8pm EST daily (incl Sat/Sun)
AV Science - Dealer for Denon, Marantz, Yamaha, Onkyo, Def Tech, Atl Tech, SVS, Oppo

Think you have a defective AVR? Owner's manual - Factory reset 4-5 times in a row.
jdsmoothie is offline  
post #5313 of 5325 Old 08-26-2015, 03:11 AM
Newbie
 
Join Date: Aug 2015
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 0
Noobe Needs Help - Poor Quality Sound

Hi all,


Have had a 4310 now for a year or so and really pleased with it.

Purchased a Cambridge Stream Magic 6 to go with it , hooked it up AND ....... was really disappointed .

The sound quality is muddy and slightly distorted . I checked connects which are good quality cables so should be no issues on that front. The SM6 was highly thought of when it first came out so i suspect there must be a problem somewhere in my setup.

Used the conventional audio outputs on the Streamer straight into the appropriate line level sockets (i used DVR) on the Denon.

I noticed in the manual that the phono sockets on the streamer are marked "unbalanced" and the manual says "must be used with high quality phono connects.
I wonder whether these sockets are analog and i am hooking up to digital at the Denon end and if so whether that would make a difference ?

My questions are :

Am i using the correct sockets/cable at both ends ?

if not what cable should i be using and where should it be plugged into

Any other suggestions as to how the sound could be improved ?

Appreciate any help that comes my way
Plymouth1 is offline  
post #5314 of 5325 Old 08-26-2015, 05:01 AM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 59,932
Mentioned: 146 Post(s)
Tagged: 1 Thread(s)
Quoted: 8432 Post(s)
Liked: 3797
^^
You have several input possibilities to include analog, optical, and EXT IN (multi analog input). Try using each of the other analog inputs to see if you get the same response, otherwise try using either optical or EXT IN.

------------
"JD" - Call 585-645-1006 or email jd@avscience.com for AVR selection and pricing discussion 8am - 8pm EST daily (incl Sat/Sun)
AV Science - Dealer for Denon, Marantz, Yamaha, Onkyo, Def Tech, Atl Tech, SVS, Oppo

Think you have a defective AVR? Owner's manual - Factory reset 4-5 times in a row.
jdsmoothie is offline  
post #5315 of 5325 Old 08-26-2015, 05:32 AM
Newbie
 
Join Date: Aug 2015
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 0
Hi and thanks for the prompt reply
all things being equal (cable quality etc)

Which of the options should provide the best sound quality ?
Plymouth1 is offline  
post #5316 of 5325 Old 08-26-2015, 05:37 AM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 59,932
Mentioned: 146 Post(s)
Tagged: 1 Thread(s)
Quoted: 8432 Post(s)
Liked: 3797
If you're simply passing a stereo 2.0 signal, the analog inputs should work just fine.

------------
"JD" - Call 585-645-1006 or email jd@avscience.com for AVR selection and pricing discussion 8am - 8pm EST daily (incl Sat/Sun)
AV Science - Dealer for Denon, Marantz, Yamaha, Onkyo, Def Tech, Atl Tech, SVS, Oppo

Think you have a defective AVR? Owner's manual - Factory reset 4-5 times in a row.
jdsmoothie is offline  
post #5317 of 5325 Old 09-29-2015, 07:39 AM
Newbie
 
Join Date: Sep 2015
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 0
G'day,

Long time lurker, first time poster- I have read through many pages on this forum, but unfortunately I don't seem to be able to find an answer.

I have a 4310 bought from new and generally well cared for (and throughly used!). Recently I was finding that the HDMI signal was being picked up irregularly, and sometimes dropping out- the same was happening with the output to my projector. I tested (and changed) HDMI cable, not change, I tested the projector (it was fine), I did a reset/ firmware upgrade (and it all seemed to work....) but the HDMI issues continued, until eventually one day (about 3 weeks after the problems first started) the HDMI outputs stopped working altogether.

I took it to our local Denon Centre (in Australia) and they inspected it and have concluded that the HDMI card has died and needs to be replaced... but that the part is no longer made by Denon and that all remaining stores of the card have been sold. I have looked online and can't find it- given the amp is around 5 years old and was not cheap, this seems like an incredible outcome.

Reading through the forums and elsewhere online, I can see that I'm not the only person who has had this issue, so my question is this:

1. I know some others have had this problem from looking online, but is it common? Is it a defect in the design? Are there any other test that I could run?
2. Does anyone know where I may be able to get a replacement (part number is 8U-310030)
3. Failing the above, does anyone have a second hand board they may be willing to part with
4. Is this a problem that can be fixed- I have a rudimentary electronics lodgement, but can solder/ remove capacitors, etc.... I also have a friend with a great circuit board printer.... though looking at the HDMI card it does seem quite complex!
5. And finally, if I can't get this working would anyone be able to put this amp to use? Even for spares?

It just seems like such a waste.... and it does not give me a great deal of faith in Denon, though I have loved using it over the last few years.

Thanks in advance for any assistance!
io-davros is offline  
post #5318 of 5325 Old 09-29-2015, 07:40 AM
Newbie
 
Join Date: Sep 2015
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 0
G'day,

Long time lurker, first time poster- I have read through many pages on this forum, but unfortunately I don't seem to be able to find an answer.

I have a 4310 bought from new and generally well cared for (and throughly used!). Recently I was finding that the HDMI signal was being picked up irregularly, and sometimes dropping out- the same was happening with the output to my projector. I tested (and changed) HDMI cable, not change, I tested the projector (it was fine), I did a reset/ firmware upgrade (and it all seemed to work....) but the HDMI issues continued, until eventually one day (about 3 weeks after the problems first started) the HDMI outputs stopped working altogether.

I took it to our local Denon Centre (in Australia) and they inspected it and have concluded that the HDMI card has died and needs to be replaced... but that the part is no longer made by Denon and that all remaining stores of the card have been sold. I have looked online and can't find it- given the amp is around 5 years old and was not cheap, this seems like an incredible outcome.

Reading through the forums and elsewhere online, I can see that I'm not the only person who has had this issue, so my question is this:

1. I know some others have had this problem from looking online, but is it common? Is it a defect in the design? Are there any other test that I could run?
2. Does anyone know where I may be able to get a replacement (part number is 8U-310030)
3. Failing the above, does anyone have a second hand board they may be willing to part with
4. Is this a problem that can be fixed- I have a rudimentary electronics lodgement, but can solder/ remove capacitors, etc.... I also have a friend with a great circuit board printer.... though looking at the HDMI card it does seem quite complex!
5. And finally, if I can't get this working would anyone be able to put this amp to use? Even for spares?

It just seems like such a waste.... and it does not give me a great deal of faith in Denon, though I have loved using it over the last few years.

Thanks in advance for any assistance!
io-davros is offline  
post #5319 of 5325 Old 09-29-2015, 10:10 AM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 59,932
Mentioned: 146 Post(s)
Tagged: 1 Thread(s)
Quoted: 8432 Post(s)
Liked: 3797
Quote:
Originally Posted by io-davros View Post
G'day,

Long time lurker, first time poster- I have read through many pages on this forum, but unfortunately I don't seem to be able to find an answer.

I have a 4310 bought from new and generally well cared for (and throughly used!). Recently I was finding that the HDMI signal was being picked up irregularly, and sometimes dropping out- the same was happening with the output to my projector. I tested (and changed) HDMI cable, not change, I tested the projector (it was fine), I did a reset/ firmware upgrade (and it all seemed to work....) but the HDMI issues continued, until eventually one day (about 3 weeks after the problems first started) the HDMI outputs stopped working altogether.

I took it to our local Denon Centre (in Australia) and they inspected it and have concluded that the HDMI card has died and needs to be replaced... but that the part is no longer made by Denon and that all remaining stores of the card have been sold. I have looked online and can't find it- given the amp is around 5 years old and was not cheap, this seems like an incredible outcome.

Reading through the forums and elsewhere online, I can see that I'm not the only person who has had this issue, so my question is this:

1. I know some others have had this problem from looking online, but is it common? Is it a defect in the design? Are there any other test that I could run?
2. Does anyone know where I may be able to get a replacement (part number is 8U-310030)
3. Failing the above, does anyone have a second hand board they may be willing to part with
4. Is this a problem that can be fixed- I have a rudimentary electronics lodgement, but can solder/ remove capacitors, etc.... I also have a friend with a great circuit board printer.... though looking at the HDMI card it does seem quite complex!
5. And finally, if I can't get this working would anyone be able to put this amp to use? Even for spares?

It just seems like such a waste.... and it does not give me a great deal of faith in Denon, though I have loved using it over the last few years.

Thanks in advance for any assistance!
1. Yes, very common ... defect in design.
2. Might be able to order from one of the Denon authorized Part's distributors.
3. ??
4. Believe it has to be replaced.
5. Could use it as an external amp with your next AVR, or if going Atmos/DTS:X, to expand additional 2 channels.

------------
"JD" - Call 585-645-1006 or email jd@avscience.com for AVR selection and pricing discussion 8am - 8pm EST daily (incl Sat/Sun)
AV Science - Dealer for Denon, Marantz, Yamaha, Onkyo, Def Tech, Atl Tech, SVS, Oppo

Think you have a defective AVR? Owner's manual - Factory reset 4-5 times in a row.

Last edited by jdsmoothie; 09-29-2015 at 10:13 AM.
jdsmoothie is offline  
post #5320 of 5325 Old 09-29-2015, 10:19 AM
Senior Member
 
gamecock's Avatar
 
Join Date: Jun 2002
Location: Columbia, South Carolina
Posts: 281
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Liked: 10
I go back and forth between denon and pioneer elite. This very thing is usually kills my avr around year 3.
gamecock is offline  
post #5321 of 5325 Old 09-29-2015, 07:06 PM
AVS Special Member
 
jima4a's Avatar
 
Join Date: Jun 2011
Location: Southeast USA
Posts: 1,883
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 234 Post(s)
Liked: 129
Quote:
Originally Posted by io-davros View Post
G'day,

Long time lurker, first time poster- I have read through many pages on this forum, but unfortunately I don't seem to be able to find an answer.

I have a 4310 bought from new and generally well cared for (and throughly used!). Recently I was finding that the HDMI signal was being picked up irregularly, and sometimes dropping out- the same was happening with the output to my projector. I tested (and changed) HDMI cable, not change, I tested the projector (it was fine), I did a reset/ firmware upgrade (and it all seemed to work....) but the HDMI issues continued, until eventually one day (about 3 weeks after the problems first started) the HDMI outputs stopped working altogether.

I took it to our local Denon Centre (in Australia) and they inspected it and have concluded that the HDMI card has died and needs to be replaced... but that the part is no longer made by Denon and that all remaining stores of the card have been sold. I have looked online and can't find it- given the amp is around 5 years old and was not cheap, this seems like an incredible outcome.

Reading through the forums and elsewhere online, I can see that I'm not the only person who has had this issue, so my question is this:

1. I know some others have had this problem from looking online, but is it common? Is it a defect in the design? Are there any other test that I could run?
2. Does anyone know where I may be able to get a replacement (part number is 8U-310030)
3. Failing the above, does anyone have a second hand board they may be willing to part with
4. Is this a problem that can be fixed- I have a rudimentary electronics lodgement, but can solder/ remove capacitors, etc.... I also have a friend with a great circuit board printer.... though looking at the HDMI card it does seem quite complex!
5. And finally, if I can't get this working would anyone be able to put this amp to use? Even for spares?

It just seems like such a waste.... and it does not give me a great deal of faith in Denon, though I have loved using it over the last few years.

Thanks in advance for any assistance!
My HDMI in died in the back but the front kept working for a short while then died. Bought a Monoprice adaptor to split out optical from the HDMI from the TiVo mini in my shop. What is funny is I have an Onkyo TX-NR1008 and Integra DHC 80.3 which have both had way more use and they have been rock solid. The Denon has been glitchy since early on.
jima4a is online now  
post #5322 of 5325 Old 10-01-2015, 04:22 PM
Newbie
 
Join Date: Sep 2015
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 0
Quote:
Originally Posted by jima4a View Post
My HDMI in died in the back but the front kept working for a short while then died. Bought a Monoprice adaptor to split out optical from the HDMI from the TiVo mini in my shop. What is funny is I have an Onkyo TX-NR1008 and Integra DHC 80.3 which have both had way more use and they have been rock solid. The Denon has been glitchy since early on.
Hi,

Thanks for all the help! My front HDMI port does work (although it seems a little flaky!) and I have an hdmi splitter, so this is a great idea. Great idea to use as an external amp- may be able to get a bit more out of it yet!

Doesn't look so good on the fixing side- Denon have come back that the hdmi boards are not available with no more likely to be made, but they are seeing what they may be able to do on a new unit (AVRX7200)....

Thanks again!
io-davros is offline  
post #5323 of 5325 Old 10-14-2015, 10:59 PM
Newbie
 
-SWIN-'s Avatar
 
Join Date: Feb 2014
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by io-davros View Post
G'day,

Long time lurker, first time poster- I have read through many pages on this forum, but unfortunately I don't seem to be able to find an answer.

I have a 4310 bought from new and generally well cared for (and throughly used!). Recently I was finding that the HDMI signal was being picked up irregularly, and sometimes dropping out- the same was happening with the output to my projector. I tested (and changed) HDMI cable, not change, I tested the projector (it was fine), I did a reset/ firmware upgrade (and it all seemed to work....) but the HDMI issues continued, until eventually one day (about 3 weeks after the problems first started) the HDMI outputs stopped working altogether.

I took it to our local Denon Centre (in Australia) and they inspected it and have concluded that the HDMI card has died and needs to be replaced... but that the part is no longer made by Denon and that all remaining stores of the card have been sold. I have looked online and can't find it- given the amp is around 5 years old and was not cheap, this seems like an incredible outcome.

Reading through the forums and elsewhere online, I can see that I'm not the only person who has had this issue, so my question is this:

1. I know some others have had this problem from looking online, but is it common? Is it a defect in the design? Are there any other test that I could run?
2. Does anyone know where I may be able to get a replacement (part number is 8U-310030)
3. Failing the above, does anyone have a second hand board they may be willing to part with
4. Is this a problem that can be fixed- I have a rudimentary electronics lodgement, but can solder/ remove capacitors, etc.... I also have a friend with a great circuit board printer.... though looking at the HDMI card it does seem quite complex!
5. And finally, if I can't get this working would anyone be able to put this amp to use? Even for spares?

It just seems like such a waste.... and it does not give me a great deal of faith in Denon, though I have loved using it over the last few years.

Thanks in advance for any assistance!
Hi!

There are many post´s on-line on the Onkyo HDMI boards, but none on the Denon.

One humble suggestion is, maybe the problems are related?

I am at the moment replacing the 8 SMD capacitors on my 3310 HDMI board, and 4 on the related DRM / USB / NIC board.

Must be the first one in the world attempting to do so

You stated, that you have a friend, that knows how to solder - so why not try it too - otherwise the only thing you can use these things are as a doorstop, or boat anchor.
Attached Thumbnails
Click image for larger version

Name:	DSC05166.jpg
Views:	68
Size:	311.9 KB
ID:	996817  

Last edited by -SWIN-; 10-14-2015 at 11:05 PM.
-SWIN- is offline  
post #5324 of 5325 Old 03-10-2016, 06:27 AM
Senior Member
 
tn001d's Avatar
 
Join Date: May 2005
Location: Cleveland, Ohio
Posts: 261
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Liked: 10
Anyone know if this model will pass 4k UHD ? HDMI 1.4 has the capability of handling that resolution. I know HDR would not be supported.

Denon DVD-3800BDCI, Sony BDP-S5000ES, Sony BDP-S1000ES
Toshiba HD-XA2, Toshiba HD-A35
tn001d is offline  
post #5325 of 5325 Old 03-10-2016, 12:39 PM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 59,932
Mentioned: 146 Post(s)
Tagged: 1 Thread(s)
Quoted: 8432 Post(s)
Liked: 3797
Quote:
Originally Posted by tn001d View Post
Anyone know if this model will pass 4k UHD ? HDMI 1.4 has the capability of handling that resolution. I know HDR would not be supported.
No. Nothing before 2015 will do so as the AVR must also be HDCP 2.2. You'll want to purchase an HD Fury Integral to connect between the 4k/UHD source and AVR.

------------
"JD" - Call 585-645-1006 or email jd@avscience.com for AVR selection and pricing discussion 8am - 8pm EST daily (incl Sat/Sun)
AV Science - Dealer for Denon, Marantz, Yamaha, Onkyo, Def Tech, Atl Tech, SVS, Oppo

Think you have a defective AVR? Owner's manual - Factory reset 4-5 times in a row.
jdsmoothie is offline  
Sponsored Links
Advertisement
 
Reply Receivers, Amps, and Processors

Tags
Denon Avr 4311ci 9 2 Channel Network Multi Room Home Theater Receiver With Hdmi 1 4a , Denon Avr4310ci Receiver , Denon

taboola here
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off