Originally Posted by callott
I'd like to thank everyone for their responses. I really appreciate it.
The three DTS Master Audio titles I've been using are:
- Master and Commander (Fox)
- Serenity (Universal)
- WALL-E (Disney)
Most of the testing has been with Master and Commander, but all three exhibit identical behavior.
I bought both the player and receiver from Best Buy; perhaps they will be able to give me a loaner or at least a replacement BD 390 to play with, since it will be on their dime if I have to return either piece of equipment.
It may be true that a different ISP would work just fine for firmware updates but there is absolutely no technical reason why Denon cannot provide a service that will work with any reasonable network connection. I work with large data networks and complicated computer systems for a living (e-commerce websites with over 25k simultaneous users) and it's not like I'm dialing up over a 9600 baud modem here. If knowledgeable enthusiasts can't even get their system to work then I think Denon needs to take a really hard look at what they are doing. It's not like they can expect their customers to change ISPs simply to get reliable firmware updates.
Edit: Disconnecting the HDMI out from the 4310 to the monitor has absolutely no effect on the DTS MA problem.
If you go back and read the LG BR 370/390 thread, others are having issues..
"Has anyone with BD390 ever experienced problems passing True HD and DTS-HD MA to new Denon receivers? I have a brand new Denon AVR-3310CI, and when I send a bitstream from BD390 it identifies it correctly, but there is no sound coming from speakers, just loud "pop" in the beginning. I also have a Panasonic BD55 and LG BH200, and both bitstream just fine to 3310.
Is it a common bug with BD390 and I should return it to the store, or I just got a bad unit and need to exchange it?"
LG players have had numerious issues bitstreaming in the past (the combo HD DVD/BR player had similar issues, and I returned mine for just such an issue...) Just know that passing the newer codecs over HDMI 1.3a is a little more complicated than just a flag and audio data.... I really suspect this might be a player issue, based on the above statements... I have no issues bitstreaming from either my Oppo or PS3. As I said, try another player (not the LG) and I suspect the issue will go away.
As far as the ISP... I agree it shouldn't matter. But I just wanted to point out it has in the past with some products (and not isolated to Denon.)
If you can, please see if you can do the update somewhere else... it will be helpful in determining where the issue lies..
Best of luck.... I'm hoping you will be able to make this work for you without feeling you are making a compromise... I've tried so many pieces of gear in this price range that I feel this is the one to beat, and hope you will get it working the way you need it to.