** NOTES ***The below post was put together about 1 1/2 years ago to discuss the 1st three firmware updates for the XX10/X90 models and is now being updated to note that the 3rd update released in 2/2010 also resolves the audio dropouts noted in the XX10/X90 models while viewing the Star Wars: The Complete Saga BD series recently released 9/16/2011. Although it pertains to the XX10/X90 models if you are experiencing this issue with your particular model, there is an update for your model available in one of three ways depending on the Denon model you have: (1) Networking models received an update last summer and should not be experiencing any issues as long as your firmware is up to date (2) non-networking models w/o RS-232 jacks, via a repair facility as an "in-warranty" repair (regardless of the age of your unit even if beyond the 2 year warranty period), as well as non-networking models w/RS-232 jacks that don't wish to install the update themselves or (3) non-networking models w/RS-232 jack (2309CI, 2808CI/988, 2809CI/ 989) directly emailed to you by first reviewing the entire post below for information that might pertain to your model, and if you still want the update and have a USA model, PM me with your model # and non-gmail email address. Note this update is cumulative and will include any prior updates previously released for your model.
--------------------------------------------------------------------------------------------------------Denon AVR 890, 1910/790 and 1610/590 owners must either deliver or ship (at your own expense) your AVR to a Denon authorized repair center (see paragraph further down for more info) to have the firmware installed as your AVRs have no RS-232 jack.
Jeff Talmadge (aka DenonJeff, Denon Director of Product Development) confirmed that firmware updates are available for the 2010 models having the Samsung/LG Blu-Ray Player bitstreaming and HDMI-CEC issues. He has provided me with the update for the 2310 and indicated it is for the USA/CA 2310CI only
. See Note 2 below on how to obtain firmware for non-USA/CA models. To obtain this update, please PM me with your email address excluding yahoo, gmail, and gmail based (commonly .edu) addresses.
If all you have is an "excluded" email address, then please go to hotmail.com and create a new one.
1st Update: Firmware Update Ver 0079 (released Oct 2009) corrects the following:a. Samsung/LG Blu-Ray players (e.g Samsung BD-P3600, LG BD-390, etc.), Sony BDP-N460, Oppo BDP-80 and possibly some other models -
although the HD Audio
"blue light" lights up, there is no audio when the BDP is set to bitstream, rather only when it is set to PCM (keep in mind though that as long as you don't have to see the "blue light", the PCM audio quality is the same as the bitstream audio)b. HDMI-CEC bugs
[even with HDMI-CEC (Samsung - Anynet+, Panasonic - Viera Link, Sharp - Aquos Link, Sony - BRAVIA Sync) turned OFF on the TV (which often solves this problem), an HDMI source audio and video will not both pass to the TV when the AVR is in Standby]c. Multi-zone audio
- slight audio delay when same source selected in both zonesd. Speaker "popping" noise when changing inputs
- only noted by a couple posters
Once Ver 79 is installed the Main Ver = 00.69 and Sub Ver = 00.30
. Any Main Ver # lower than that number will have the above listed issues. If you just recently purchased your 2310, please use the procedure below to check the Main Ver # as you may not have to install the update if it's already been installed by Denon.
2nd Update: Firmware Update Ver 0082 (released Jan 2010) corrects the following:a. All issues corrected in Firmware Update 0079 aboveb. Loss of audio using HDMI-DVI adapter/cable to some older DVI TVs
Once Ver 82 is installed the Main Ver = 00.69 and Sub Ver = 00.31
, the only difference being the Sub Ver changes from 30 to 31.
3rd Update: Firmware Update Ver 0033 (released Feb 2010) corrects the following:** Forum member Flaken2000 was able to get the update from another Denon Rep and successfully loaded and installed it without issue. This update is different in that you will be installing a <.bin> file rather than simply running the .exe file so there will be three files being sent with the Installation Help file being the .pdf file which you'll want to open first. Also note that this new update procedure starts with "resetting the microprocessor" so be sure to jot down all your current settings beforehand so you can more quickly return to them after running AUTO SETUP. **
** A couple of members (out of roughly 300+ at this point) have had issues with the update freezing on them before successfully completing and another couple couldn't get it to update at all which required them sending their AVR to a repair facility for installation of the firmware. Please note that these updates are NOT officially supported and Denon CSR will not be able to provide assistance. If you cannot successfully install the update using the various troubleshooting suggestions provided in the .pdf help file, then your only recourse is to send the AVR to an authorized repair facility that is able to install updates to the 2310.
**a. All issues from the previous updates listed above.
b. Crackling noise on surround back speakers during playback of DTS HD-MA 6.1 disc.
c. No audio heard from sub when MultEQ is engaged.
d. No audio when HDMI source initially selected unless another surround mode (eg. STEREO, 5-CH STEREO, etc.) is selected and then the original surround mode (eg. STD) is selected again.
e. When pressing the MUTE button, the "MUTE" text on the display will not go away when using the Volume UP/DOWN buttons
f. No HD audio heard when using Samsung BD-C6900
g. Audio dropouts from DTS-HD MA 6.1 audio track (Star Wars: The Complete Saga)
Once Ver 33 is installed the Main Ver = 00.69 and Sub Ver = 00.34
, the only difference being the Sub Ver changes from 31 to 34.
To install a firmware update, you'll need a Microsoft OS (XP, Vista, 7) laptop and either a USB-to-Serial (DB9) or serial-to-serial (DB9) cable which can be purchased at most computer stores for roughly $10-$15. Forum sponsor sells them for about $10 here
: for more info on how to use the cable including obtaining a driver if none is provided read my 2808 update post here
). With the latest firmware, I will forward three files, one of which will be <.pdf> setup file that will explain how to install the update from your laptop by connecting the cable to the USB/serial port on the laptop to the RS-232 jack on the 2310. The update will take about 15 min to install.
Problems with installing the update can generally be resolved by one of the following:
a. Try a different COM port that also gets a COM CHECK OK.
b. Use the "Countermeasure" procedure listed in paragraph 2.6 of the .pdf Update Manual.
c. Obtain the correct driver for the cable you are using. If not on your computer, then google for it on the internet. One owner reported that even though he was able to get a COM CHECK OK, the update would not start until he got the correct driver for the serial cable he was using.
d. Use a different serial cable.
e. Use a different laptop.What is my firmware version?
In order to check both your firmware Main Ver # and Sub Ver #, using the buttons on the front panel display (not the remote) first turn the AVR ON (green light around power ring), then using the small power button, power it OFF (ie. not in Standby). Next, while pressing both the [DIMMER] button and [STATUS] button on the front panel (just below the front panel display) simultaneously, power ON the AVR using the small power button. After the unit powers on release the buttons. Then, each time the STATUS button is pressed, it will cycle through the various firmware version numbers including the Main Ver # and Sub Ver# as well as the serial number.If your 2310/890 Main Ver = 00.69 and Sub Ver = 00.34 or higher, your unit already has the latest update installed.
************************************************************ *******For 1910/790 and 1610/590 Owners
: You can check your Main Ver # using the same procedure above as well. See Note #1 below for how to get the firmware update.
Once the 1st firmware update is installed the Main Ver = 00.89 and Sub Ver = 00.24
. Any Main Ver # lower than that number will have the above listed issues. If you just recently purchased your AVR, please use the procedure listed above to check the Main Ver # as you may not have to have the updates installed if it's already been installed by Denon.
It's been confirmed that units beginning with serial number "001" (and likely "912") will have this update installed.
Once the 2nd firmware update is installed the Main Ver = 00.89 and Sub Ver = 00.26
, the only difference being the Sub Ver changes from 24 to 26.
Once the 3rd firmware update is installed the Main Ver = 00.89 and Sub Ver = 00.27
, the only difference being the Sub Ver changes from 26 to 27.If your 1910/790 or 1610/590 Main Ver = 00.89 and Sub Ver = 00.27 or higher, your unit already has the latest update installed.HDMI LPCM issue
Another issue that was just recently identified (and therefore not resolved by the Ver 79 update) for these (4) models only is the inability for Dyn Eq and Dyn Vol to work correctly with HDMI LPCM audio (ie BDP is doing the decoding) even though the Dyn Eq and Dyn Vol lights are lit. Those models with serial numbers beginning with "9" would likely have this issue. The Jan 2010 firmware update will resolve this issue and will also include fixes for the bitstream issues as well. It has been reported though that units with a serial number beginning with "003" (mfr'd March '10) will likely have the first two updates installed. The serial number is located on the back of the AVR as well as on the box itself. Your best bet is to ask for the most recent model the vendor has received from Denon, ideally with a serial number beginning with "003, 004, 005, etc.".
If the "LPCM" update (which includes the "bitstream" firmware update as well) has been installed, the Main Ver # = 00.89, Sub Ver# = 00.26
. (Note: The only difference between this update and the former update will the Sub Ver# (00.26 vice 00.24)
************************************************************ ***Do I really need to get this update?
If you are not experiencing any problems noted above (that aren't resolved by Resetting the Microprocessor) other than the fact that your AVR will not play the bitstreamed HD audio (or it's very weak) AND you don't mind not seeing the "blue" HD Audio light (like all of us PS3 fat owners), then no, you don't need to have this update installed. Simply have the Blu-Ray player do the decoding (set to PCM) and you'll still hear the same original HD audio stream you would hear if you bitstreamed it to the AVR (there is no difference in sound either way).
(1) These updates, although developed and tested by Denon, are being provided as a convenience only and are not supported by their customer service help desk. They are also provided to Denon Authorized Repair centers that are able to do firmware installations.
(2) If you aren't experiencing any of the problems noted in this post, there's no reason to install the update, however, there should be no harm in installing it to ensure you have the latest firmware either.
(3) If you have an 890, 1910/790, or 1610/590
and want the update installed, you must either ship or deliver (if local) the AVR (at your expense) to either the NJ factory repair center or to an Authorized Repair Center
near you that is capable of firmware installation and has the most current firmware. If shipping to other than the NJ repair center, call them in advance to ensure they have the proper "jig" to install the update as not all repair centers are equipped to make the installation.
Although it might cost a little more in shipping, folks shipping to the factory repair facility in NJ (PanurgyOEM) have had < 2 week turn around times from the day they shipped it to the day it was returned, while others have had their AVRs out for 3-4 weeks due to their local repair facility not having the correct "jig" to accomplish the firmware update. For quicker turn around time, if you have an issue that you see listed in my post above (an no other issue), then place a note inside your AVR box indicating you just want the firmware updated to the latest version, otherwise the repair center will spend time trying to troubleshoot your AVR. Recently a member shipped his 1910 to the factory repair center indicating only the problem. The tech's troubleshooted his unit and sent it back as they couldn't replicate his issue, however, they also did NOT update the firmware which required him to send it back again for the update, which WILL in fact resolve his problem. The tech that worked on his AVR apparently wasn't aware there were firmware updates for the 1910.
(4) For non-USA/CA models check with your country/Region Denon Help desk for the latest information on how to obtain the latest update. The European (EU) model
update can be downloaded from this site.
(5) Issues not resolved with this update:
(a) A known issue with the LG BD390 is that the GUI will not overlay when playing a BD/DVD, rather just the menu over black background will appear
(b) The 2310 GUI/volume overlay may not display on a cable box 720p source channel when connected to the 2310 via HDMI (component works without issue).
(6) If bitstreamed HD audio is still desired (w/o the update), one workaround that works for some is to cycle the AVR OFF/ON while the Blu-Ray is playing.
(7) If your 2310 or 890 serial number begins with "001" (mfr'd Jan 2010), "912" (mfr'd Dec 2009), or "911" (mfr'd Nov 2009) and ends in a number higher than "16237" (2310) or "01007" (890) then you shouldn't require the Jan 2010 firmware update.
(8) Oppo-83 Owners: If you are having difficulty with the AVR decoding the bitstreamed HD audio, try the following procedure:
Restart the Easy Setup Wizard on the Oppo. Press "Setup", select "Device Setup", then select "Reset Factory Default". Go through the steps until you reach step 5. It will give you two options for the Audio Setting: Compatible or Advanced. Select "Advanced". And that should solve the issue of the Denon not decoding the source audio properly.