Originally Posted by winston9332
It amazes me that Marantz has not impemented some damage control and admitted they have a fix or are close to. Each day a new POD trickles in - today from France: http://www.avsforum.com/avs-vb/showt...5#post18033665
. Marantz is not even telling people they can temporarily get their POD'd unit out of protect via the SURR, CLEAR, EXIT method.
Utter arrogance or supreme confidence? Probably silly to ascribe human characteristcs to manufacturing entities but decisions are, after all, made by people. The xxx4 issue is spreading around the forum. I have seen it referred in at least two other threads, and I am not out there that much.
Like you, I have to wonder at their seeming apathy toward attempts to turn their attention to this matter. I have pretty much concluded it is their habit to ignore forum discourse around and about their products. They are very successful so it is hard to question their tactics, but it does seem odd in view of the many examples where things just blow up on other Companies, Toyota a recent example.
I can reiterate and you may share the knowledge that Marantz has long been held in high regard as to musicality vs. their lower end receiverr competition. That is what I read about ten years ago and here it is again when I take a look at this thread. Bariazo reports much better results with his new Rotel, but he stepped up a significant price level.
Toyota has sold to their quality image from the beginning. Whether a bad stumble in that area turns out to be particularly onerous for them, remains to be seen. Kia/Hundai have closed the quality gap at a significantly lower price structure. Many, it seems to me, have migrated to Onkyo/Integra for lower end reciever applications and threads on those products are every bit if not more robust than Marantz threads.
Like Toyota, Marantz has paired their lower end sq advantage with very good reliability and it seems to me things like the POD issue have to chip away at that. Of course, they will stand staunchly behind their (sitll?) industry leading three their warrenty and the problem rate is still probably very low overall. At worst, this is likely to be a one generation, one model series, low incidence discrepancy, and a Company such as Marantz with their long history of good performance (and many current trouble free products) may just believe this is a hit they can easily afford to take.
It will be interesting to see how kcr makes out with his dealer recommended second try of a 6004 after the first one popped in his system. Got to hand it to kcr for stepping up on that one.
I am beginning to believe it is going to require dealer traction to bring this matter to resolution. The xxx4 series is a very attractive package for dealers to get folks started down the 5 channel purchase chain what with blue tooth and so on. Many of us are not blue tooth "ready" but those getting started are very much so. They are also not reading forums in the main, more likely listening to dealers.
Dealers are not going to look kindly on products they recommend and replacements they advise which then fail again in the same manner. It did not take Lyric long to get off that dime with Baziano. Maybe this is just a matter of time, though I am fully aware for owners of troubled xxx4 receivers, way too much time has already passed.
Apologies to all for these long posts. Will endeaver to cut more quickly to the chase in the future.