Onkyo tx nr1007 owners' thread - Page 88 - AVS Forum | Home Theater Discussions And Reviews
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post #2611 of 2621 Old 09-20-2013, 10:01 PM
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Unfortunately Elliott, your 1007's symptoms sound (sorry!) all too familiar. You may find that eventually a factory reset may suddenly work after several tries, but this appears the start of the well trodden path to HDMI board failure. Switching the unit off and pulling the plug may also work for a while too.

Other symptoms include: no little speaker icons on the front display; non responsive when switched to a different input signal type or decoder and inability to generate any speaker test noise. When I was able to bring my unit "back from the dead" with a factory reset, I didn't switch it off for weeks for fear it wouldn't come back. Despite this, total failure still occurred after about a month. You can read my little saga starting at this post, and see if your experience is similar.

I suggest that you keep trying to bring it back to life for us long as possible to satisfy yourself that it is (as Keith says) completely FUBAR. This will ensure that the repair centre can "replicate the fault" straight away. As I understand it, the HDMI board failure is a recognised manufacturing defect and Onkyo has in the past been authorising repairs under a one-off extension to the warranty. Others who have relied on this may be able to confirm this. (Mine was repaired under 3 year warranty, so I'm not 100% sure.)

I think I did notice the greyed out remote controller setup, but didn't take much notice. I suspect this is because the factory reset will have wiped your input/output assignments and they're needed to set up the modes and activities under that menu item.

Good luck with it all Elliott.
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post #2612 of 2621 Old 09-20-2013, 10:12 PM
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Quote:
Originally Posted by Rare96ws6 View Post

So it is the HDMI board issue a capacitor issue like in some of the other models or is it solder related, where some balls of solder pop lose of a chip? Anyone know if Onkyo uses leaded solder?

thanks

Rare96, I believe it's the solder related issue you've described because, IIRC a sub-optimal fix for the issue in the past has been reported as "reflowing the board". Sorry, I have no idea about the composition of the solder. Are you pondering a DIY job?
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post #2613 of 2621 Old 09-21-2013, 05:11 AM
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Quote:
Originally Posted by GIEGAR View Post

Unfortunately Elliott, your 1007's symptoms sound (sorry!) all too familiar. You may find that eventually a factory reset may suddenly work after several tries, but this appears the start of the well trodden path to HDMI board failure. Switching the unit off and pulling the plug may also work for a while too.

Other symptoms include: no little speaker icons on the front display; non responsive when switched to a different input signal type or decoder and inability to generate any speaker test noise. When I was able to bring my unit "back from the dead" with a factory reset, I didn't switch it off for weeks for fear it wouldn't come back. Despite this, total failure still occurred after about a month. You can read my little saga starting at this post, and see if your experience is similar.

I suggest that you keep trying to bring it back to life for us long as possible to satisfy yourself that it is (as Keith says) completely FUBAR. This will ensure that the repair centre can "replicate the fault" straight away. As I understand it, the HDMI board failure is a recognised manufacturing defect and Onkyo has in the past been authorising repairs under a one-off extension to the warranty. Others who have relied on this may be able to confirm this. (Mine was repaired under 3 year warranty, so I'm not 100% sure.)

I think I did notice the greyed out remote controller setup, but didn't take much notice. I suspect this is because the factory reset will have wiped your input/output assignments and they're needed to set up the modes and activities under that menu item.

Good luck with it all Elliott.

 

+1. I do think it is a good idea to ensure it is totalled FUBAR before sending it in - the last thing anyone wants is to send the unit in and the engineers can't see a fault!

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post #2614 of 2621 Old 09-21-2013, 08:25 AM
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Thanks guys. Is it possible to asses the soldering? Ive got solder skills but dont want to have the repairmen look in there and say oh u soldered in here.. Ill keep trying tho. Last night i got it on one of like 40 starts lol, then it cut out on its own and now lo go
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post #2615 of 2621 Old 09-21-2013, 09:05 AM
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Please call Onkyo Customer service and they might help you. Don't worry about the out of warranty issue. Only have our prove of purchase ready and call them. At least there is no harm in trying before you pay through your nose in repair fees. Remember the Hdmi board is like the motherboard in your PC. It contains almost all the audio /video codec and a lot of stuff. Sometimes is cheaper to buy a completely unit than replacing the board. Sometimes it is cheaper for onkyo to give you a new unit than replacing the unit due to
1) they may have no board in stock
2) the board may bound to fail again after a couple of years due to heat
3) you will be happy with them for their good customer service.
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post #2616 of 2621 Old 09-23-2013, 09:01 AM
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GIEGAR,

Thanks for the info. I chatted with the guy at the authorized service center that will be swapping out the HDMI in my Onkyo. I asked him about fixing it if Onkyo no longer supplied the board. He mentioned the chip that was probably the one coming detached and told me it took a very expensive machine to be able to do this type of small solder work. Basically he couldn't do that there, so no DIY repair for me if it happens again:(
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post #2617 of 2621 Old 10-23-2013, 03:41 PM
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Just an Update, found this guy http://www.ebay.com/itm/300982593800....

Its not shown as the same unti but the boards are numbers matching. Anyhow, I sent him mine and he repaired it and was back in my hands within 7 days of me shipping it out. 75bucks and it fired right up. Changes he made that are obvious are a heatsink on one of the chips, and he added a small board, no idea what it does lol but it works fine.

Just a thought for anyone having a no sound issue and no speaker output from thier nr1007. Back in action here with the music pounding!

One thing to test that I found before sending it out was I used a heat gun and gently warmed the top of the board. after about 15 seconds and the board was warm everything was normal.... I understand that the issue is poor solder connections that weaken with the change in temperature and time
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post #2618 of 2621 Old 08-26-2014, 11:43 AM
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Last week they finally acknowledged the HDMI problem. I will be sending my TX-NR1007 in for the 3rd repair, then sell it.

Onkyo acknowledges failed units and extending warrranties until 2018

-=-
Mark Hoy - HomeTheater Addict
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post #2619 of 2621 Old 01-04-2015, 06:59 PM
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So, I had my 1007 repaired a couple years ago, and last week it died again! I was so mad I ordered a Denon (AVR-S700W, no more $1,000+ receivers for me!) and ripped out the Onkyo. I can't believe I have a 40+ year old Pioneer, a 20+ year old Yamaha, and a 30+ year old Onkyo still running fine, but this very expensive unit can't even make it 5 years! No more Onkyo 's for this guy...


Now I just have to decide if I want to try to get the 1007 fixed or not...
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post #2620 of 2621 Old 01-05-2015, 07:53 PM
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If you are affected with the bad network chip (previously called HDMI board) failure problem and Onkyo accepts the unit on their website for repair, the total process takes less than 2 weeks. My repaired TX-NR1007 has been working great 5-10 hours per day for the last month after the repair.

The audio quality on the TX-NR1007 is noticeably better than the (admittedly much cheaper) Yamaha RX-V475 that I bought when the Onkyo died. Probably a matter of Audyssey Multi-XT vs the single point YPAO. Also, the yamaha runs out of steam quickly with movies since my speakers are pretty inefficient and the Yamaha is under 25wpc with 5 channels driven vs the Onkyo's >100wpc with 5 channels driven.

I would definitely go through the trouble of fixing the TX-NR1007.
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post #2621 of 2621 Old 01-30-2015, 04:33 PM
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I bought mine new in 2010 from Fry's, got it at half price and not an open box unit. I had a slightly different issue with mine shortly after I got it, it would only decode lossy audio but not the lossless audio. I called them and since it was under warranty, I got it fixed in less than two weeks. I don't know if this was part of the HDMI board issue as the serial number was not on their list of affected units but I haven't had a problem since and I push this thing hard. I have it set up for 7.2 plus zone 2 otside. I use it a lot for TV, music in the theater and in zone 2, high res audio discs and movies (LD, HD-DVD and BD) on a regular basis for hours on end sometimes. I've been using Onkyo products for decades and still love them despite their current issues. Remember, no electronic unit is infallible.

If you had it fixed for that problem once before, they should honor it again. Being such a pricey unit, getting it fixed would be better than turning into a paper weight, I think it would be worth it.

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