Well after considerable email conversations yesterday with Bob Elder, Product Support Rep for Onkyo, I decided to ship my unit to him. They paid for shipping. They also offered to send me a new unit in return via FedEx. Bob also offered to open the new unit and inspect for proper function. He also offered to update the unit to the latest version of firmware.
While I agree with the concept that I or We should not have to do anything but plug this in and enjoy. The 1007 thru 5007 Rcvrs represent a large jump in home Audio/Video technology at this price point. With minor exceptions, my unit performed far above expectation and has so many features I am still learning all this unit can do. The INTERNET Music is simply amazing. Pandora will make you see music in a new way. Taking all this into account, including IMHO that this new Product line from Onkyo blows away the competition in features versus price. This unit is worth every penny and more. Just FYI, I have previously owned two Dennons.
I also am aware that some folks have not received the level of service from Onkyo that they expect or deserve. I certainly can understand that frustration. However, as you can see this particular Onkyo Product Support Rep is working quite hard to fix the Audio/Video dropout problem. He paid for the return of my existing unit, is shipping me a new unit in exchange and will personally inspect and update that unit for me in advance.
I am not arguing any previous posts about lack of Onkyo after sales service, only offering a different experience in this particular case.
It will be about a week before I receive my replacement unit. Once I have it up and running, I will test it to see if the Audio/Video dropout problem is fixed. As well as a few other minor bugs mentioned earlier in this thread. All of which I have communicated to Bob.