Marantz XXX4 Series Failure Issues - Page 17 - AVS Forum
View Poll Results: Have you experienced in issues with your Marantz SR5004 or Marantz SR6004?
Yes, and I experienced complete failure within the first 45 days 0 0%
Yes, but I experienced full failure after then first 45 days 0 0%
No, the unit is running without issue more than 45 days 0 0%
No, the unit is running without issue less than 45 days 0 0%
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post #481 of 500 Old 12-18-2010, 10:19 AM - Thread Starter
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Quote:
Originally Posted by sunscape View Post

I have had mine for about 7 months and was listening to an ipod in another room and my wife said "uh oh, something happened to the music"

Well, you may be the first one to have a POD with an ipod. This might demonstrate it has nothing to do with hdmi voltage or that it is a byproduct of dodgy cable connections.

i am sure someone will blame your setup or question the veracity of your story!
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post #482 of 500 Old 12-28-2010, 12:42 AM
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Hi Guys.

I found this thread thru google. I live in Belgium and have a problem.
My 6004 was going into protect mode every now and then.
In the manual it said that there could be a problem with a and c speaker zones.
Im using Jamo S608 hcs3 on it, were the front have 2 connections.
I disconnected all of my speakers, reconnected them 2 at a time.
No problem, until the center was connected. Went into protect within a minute.
But now somethimes when I play on my ps3 it makes a high pitch noise out of nothing between normal music. Any ideas??
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post #483 of 500 Old 12-30-2010, 06:02 AM
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My 5002 just popped last night.

Had samsung dvd plugged in, direct tv out to a panasonic. 5:1 setup

i have unplugged everything, did a memory reset, let the power sit out over night and it will pop with nothing plugged in.

This is awesome, 5002 POD and my 7005 will not work during the day with baluns.

WTF marantz
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post #484 of 500 Old 01-18-2011, 07:31 PM
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I found this through google and became a member to tell my story.

I bought a SR5004 and just under a year I got a POD. I sent it back to Marantz and got the power supply "fix" I recieved it back and 4 mins into the first movie I got another POD. I took it back again and they sent it back saying that nothing was wrong and it was a problem in my set up My 10 year old Integra reciever has no problem being run hard in the same set up. I checked over everything and was good to go. I was watching tv at low volume a few days later and the picture started flashing then the room started to fill with that wonderfull burning electronic smell from the reciever. I unplugged the unit and have taken it back to the store. They have been great and are as mad as me. They replaced my unit and said no more of this, and are dealing with Marantz for resolution.

So thats the cliff notes of my story.
Bought in Canada
Serial number MZ000937000326

Oppo bdp-103, Marantz SR5004, Emotiva xpa-5, Paradigm monitor 9, Paradigm cc-290, Paradigm adp-390, Paradigm surround 3, SVS pb-2000, Monster HDP-1800, BenQ w1070, 92" reference 4k screen, Blue Jeans cable, Gik acoustic pannels.
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post #485 of 500 Old 01-19-2011, 01:45 AM
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Both Marantz AND Onkyo have their retarded problems but unfortunately, they are the only ones that actually do best what they are meant for (when they work) - play back high quality audio... I've learned to deal with it and settle (Onkyo that is). Onkyo doesn't flat out die as often though so I guess that's a plus :/
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post #486 of 500 Old 01-22-2011, 05:00 PM
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Hello all,

I have been keeping my eye on this thread since I bought my SR5004 in Jan 2010. I have not had any issues with this unit until tonight (Jan 22, 1011). Brief overview of my setup. Rogers SA 4250HD STB, connected via HDMI to Marantz SR5004. HDMI output of Marantz connected to Samsung 40" LCD.

I was watching TV, tuned in to Hi-Def so Dolby Digital was the audio mode. The video feed from the game I was watching was having issues and was pixelizing, along with this the audio was cutting in and out. I left the room just for a moment and heard what was more like a crackle then a pop, but the receiver turned off and the Standby light started blinking, indicating the "protect mode" that others have experienced.

I first tried unplugging the unit and plugging it back in, this did not work. Then I unplugged the unit while tracking down this forum again for the reset instructions. Plugged the unit back in after 5 mins, still the Standby light was blinking "Protect". I did the reset sequence, press and hold "Surr. Mode" + "Exit" + "Clear". Lucky for me after three seconds there were a few clicks from the relays in the unit and it powered back on without me losing any settings.

Based on what I saw and what the Cable STB was doing I would deduce that the fact the audio and sound streams were not pure could have caused issues in the decoder logic inside the unit and after it got "confused" enough it decided to just give up and put itself into protect. Hopefully this may assist Marantz in troubleshooting the problem, it seems to me as though it doesn't have the tolerance to deal with a "not-so-clean" audio signal.

Oh, BTW, S/N for my unit is MZ02094600XXXX
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post #487 of 500 Old 06-12-2011, 11:14 AM
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Just got my refurb Marantz SR 5004 this week. Hooked it up with bi-amp front speakers, center and 2 rear speakers (like my Denon 3806). When I played a CD or DVD, it would play well for 20 min, then the following problem occurred:
- Dynamic EQ (green) lights up
- Dynamic Volume (green) lights up
- Pure Audio (blue) lights up
- Lost output from all 5 channels with only the power subwoofer playing

I have to unplug the power for 10 min and reconnect; it would power on normally. However, the same problem occurs again after about 20 min of play. I tried analog, coaxial, Toslink or HDMI inputs, and I got the same result. I also tried the reset keys but it did not make a difference. Should I return the unit or is there another fix?

Thank you in advance.

Howard Lum
Surround Idea, California
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post #488 of 500 Old 06-12-2011, 12:42 PM - Thread Starter
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Quote:
Originally Posted by surroundidea View Post

Just got my refurb Marantz SR 5004 this week. Hooked it up with bi-amp front speakers, center and 2 rear speakers (like my Denon 3806). When I played a CD or DVD, it would play well for 20 min, then the following problem occurred:
- Dynamic EQ (green) lights up
- Dynamic Volume (green) lights up
- Pure Audio (blue) lights up
- Lost output from all 5 channels with only the power subwoofer playing

I have to unplug the power for 10 min and reconnect; it would power on normally. However, the same problem occurs again after about 20 min of play. I tried analog, coaxial, Toslink or HDMI inputs, and I got the same result. I also tried the reset keys but it did not make a difference. Should I return the unit or is there another fix?

Thank you in advance.

Does it always occur after 20 minutes? Wonder if you have a bad thermoster causing it to power off. I would send it back. Sounds like the kind of gremlin that will persist frankly.
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post #489 of 500 Old 06-14-2011, 04:55 PM
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Thanks for the input. I contacted Marantz and they are taking the unit back. I will order a new Pioneer Elite VSX-53 when it comes out next month.

Howard Lum
Surround Idea, California
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post #490 of 500 Old 02-08-2012, 05:41 AM
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Hello all, I just received my 5004 and have yet to connect now seeing this I'm afraid to do so...
It's a refurb. also......
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post #491 of 500 Old 04-03-2012, 02:19 PM
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Worked great for 6 months. POD started but I was able to turn the unit on. Would seem to stay on once running for 30 mins at medium output. Typically shuts down after being on for a few minutes. Have disconnected EVERYTHING and tested it on another outlet. Same blinking light condition. Have been able to get the unit to power up a few times since but for only a few minutes then it shuts down. I haven't plugged anything into the unit since I initially disconnected. Unfortunately the unit is 1 month outside of the one year warranty.
FYI > Tried Marantz - they still suck, would admit to nothing, tried to blame my setup - got defensive and complacent after telling them there was no set up connected to it.
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post #492 of 500 Old 04-03-2012, 05:41 PM - Thread Starter
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Quote:
Originally Posted by kingdompow View Post

Worked great for 6 months. POD started but I was able to turn the unit on. Would seem to stay on once running for 30 mins at medium output. Typically shuts down after being on for a few minutes. Have disconnected EVERYTHING and tested it on another outlet. Same blinking light condition. Have been able to get the unit to power up a few times since but for only a few minutes then it shuts down. I haven't plugged anything into the unit since I initially disconnected. Unfortunately the unit is 1 month outside of the one year warranty.
FYI > Tried Marantz - they still suck, would admit to nothing, tried to blame my setup - got defensive and complacent after telling them there was no set up connected to it.

Wow. Does your credit card give you an extended warranty?
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post #493 of 500 Old 06-11-2012, 06:15 PM
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I saw this thread last year right after i bought my SR5004 referb. I was hoping it wouldn't happen to me but it did today. I did however mange to fix it with the SURR, EXIT and CLEAR held. For how long, I don't know.

All i did was turn it on. and about 3 seconds later it did the switching sound and started to blink. unplugged it for 10 minutes > no effect > unplugged all the wires > No effect > switched outlets > NO effects > Finally i held the buttons with it blinking and it had no effect so i turned it off and held them again while hitting the power strip switch and it "popped" back on.

Next to hitting it I mashed the buttons non stop until it finally did something. So for you all out their about to throw away the receiver make sure you do a cold start with the buttons held before trashing it.
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post #494 of 500 Old 07-04-2012, 04:53 PM
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I have had the same Issues resetting it helps but it did it 8 times last saturday alone. Took it to the Marantz repair center they tell me their's nothing wrong with the unit and Marantz is not having a problem with this model and I need to stop reading reviews.
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post #495 of 500 Old 07-04-2012, 05:00 PM
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PS the only thing Marantz will understand is Us suiting Them for our money back along with gas and time taking them to the repair centers.
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post #496 of 500 Old 08-01-2013, 12:32 PM
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im interested im buy this receiver used but after i saw this topic i was worried.

after some research i found this guy on amazon complain about the same issue and aparently isnt product fault, but just a simple setup problem.

testimony:

"This unit and the SR6004 (Marantz SR6004 Audio/Video Receiver (Black)) are to avoid: I bought one in France in November and unfortunately the unit fails as described here: [...]

Issue description: the unit switches off randomly approximately 10 times a week. It requires a complex combination of keys to be restarted. The issue happens even with very simple setups (1 SPDIF input,no HDMI, 192K stereo) , at very low volume...

As many owner experiencing the issue I sent the unit back to RMA, it came back one month later with the issue unsolved, a note saying "check the setup".
Marantz is not dealing with the issue or communicating on it, which I interpret as a fantastic contempt for their consumers. Especially for a brand building its sales speech on quality...

Conclusion: the sound quality is not worth the headache 1. dealing with the unit instability 2. dealing with Marantz to try to fix it."



and than some guys reply to this:


"I had a similar problem with my sr5003. Drove me nuts. It turns out that there IS something in the setup that you can turn off that cures the problem. It has a very odd name, and sorry it eludes me, but it has to do with the unit turning itself off automatically when it senses either that the TV is turned off or one or more inputs. It is very frustrating - they should really put a prominent warning in the manual about this."

"User-incompetence does not equal a defective product. Change your power-management settings, and stop blaming the manufacturer."

"This is simply an implementation of CEC or HDMI Simple Link where one HDMI device controls another. This can be shut off on all HDMI devices... Usually in HDMI set up.... This is a WELL KNOWN solution to this once thought of defect of this fantastic piece of equipment....."


so is just a setup problem or this series of marantz receivers have real problems? need to know because this receiver in specs looks awesome.
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post #497 of 500 Old 12-07-2013, 06:04 PM
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This model is a few years old now and I'm sure owners have either never had any issues with their receiver or have moved on to another product. I have not kept up with this thread and maybe the information I'm offering has already been covered.

In four years of ownership, I had never experienced any of the reported POD problems with my receiver, having fed it from more than seven or so sources, However, I recently added a streaming media player to my configuration. On several occasions with this media player while fast-forwarding chapters, I experienced a loud pop and the receiver entered protect mode. Fortunately, I was able to restore normal operation by hitting the power switch. I was able to experience the same POD repeatedly at the same location with one particular movie.

I revisited some of the information online concerning this issue. In order to find out what version of firmware I had, I went into the factory service mode. The factory service mode reset all settings, so I was forced to revisit my setup in total. I discovered one particular setting was very poorly documented. There is a setting called "Audio" on the "Preferences" menu. The setting allows for three values: "Main", "Sub" and "Main+Sub". I think the default value is "Main". I had always used "Main+Sub" since I have tower L/R front speakers. However, when I set this value to "Sub", I could not reproduce the POD.

The Marantz manual states the following for this setting:

Audio
In the Audio mode, Dolby Digital and DTS output is either "Main" or "Sub". Select "Audio" with the < or > cursor buttons.


This doesn't really give you much guidance about the proper use of this setting.

I'd be interested in knowing if any other POD victims have experimented with this value. I'm also wondering if "Main" and "Main+"Sub" settings could be passing DC signals to "small" speakers causing a rush of current through the amps and triggering protect mode. The "Sub" setting could be limiting any errant signal to the sub, which would not be going through the receiver's amps and instead would be properly dealt with by the sub's rumble filter.
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post #498 of 500 Old 12-08-2013, 06:29 AM - Thread Starter
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^
Interesting theory...
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post #499 of 500 Old 04-02-2014, 05:43 AM
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The Audio mode in the preferences menu has nothing to do with Bass management. That's controlled in the Speaker Setup.

The Audio mode lets you select the language you want when you listen to the dual audio of a digital broadcast when available. This feature only functions for Dolby Digital sources.

• MAIN/SUB: Sound of the main language
will be output through the front left speaker
and sound of the sub language will be output
through the front right speaker
simultaneously.

• MAIN: Sound of the main language will be
output.

• SUB: Sound of the sub language will be
output

It's very poorly explained in the Marantz manual though.



Quote:
Originally Posted by nirvana_av View Post

This model is a few years old now and I'm sure owners have either never had any issues with their receiver or have moved on to another product. I have not kept up with this thread and maybe the information I'm offering has already been covered.

In four years of ownership, I had never experienced any of the reported POD problems with my receiver, having fed it from more than seven or so sources, However, I recently added a streaming media player to my configuration. On several occasions with this media player while fast-forwarding chapters, I experienced a loud pop and the receiver entered protect mode. Fortunately, I was able to restore normal operation by hitting the power switch. I was able to experience the same POD repeatedly at the same location with one particular movie.

I revisited some of the information online concerning this issue. In order to find out what version of firmware I had, I went into the factory service mode. The factory service mode reset all settings, so I was forced to revisit my setup in total. I discovered one particular setting was very poorly documented. There is a setting called "Audio" on the "Preferences" menu. The setting allows for three values: "Main", "Sub" and "Main+Sub". I think the default value is "Main". I had always used "Main+Sub" since I have tower L/R front speakers. However, when I set this value to "Sub", I could not reproduce the POD.

The Marantz manual states the following for this setting:

Audio
In the Audio mode, Dolby Digital and DTS output is either "Main" or "Sub". Select "Audio" with the < or > cursor buttons.


This doesn't really give you much guidance about the proper use of this setting.

I'd be interested in knowing if any other POD victims have experimented with this value. I'm also wondering if "Main" and "Main+"Sub" settings could be passing DC signals to "small" speakers causing a rush of current through the amps and triggering protect mode. The "Sub" setting could be limiting any errant signal to the sub, which would not be going through the receiver's amps and instead would be properly dealt with by the sub's rumble filter.
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post #500 of 500 Old 04-02-2014, 05:54 AM
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I have a Marantz SR5004 that went into protect mode twice about a year ago after about a years use. There was a loud thud on both occassions.

A reset brought it back both times, but after the second I removed the unit and it has been sitting idle ever since. I didn't want to risk damage to the speakers.

I've decided to fire it up again now with nothing connected to see what happens.

Was the cause of the problem ever identified?

Are there any users still using theirs today that previously had the problem and managed to resolve it somehow?
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