The "Official" Onkyo TX-NR808 Thread - Page 62 - AVS Forum
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post #1831 of 1833 Old Yesterday, 02:37 PM
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How did you get Onkyo to send you packing materials and shipping label? They told me I had to pay for my own packing and shipping, so I opted to forget it and bought a Denon instead. I still have my 808 and would consider sending it back they paid for it.
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post #1832 of 1833 Old Yesterday, 02:51 PM
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Originally Posted by blkspotted View Post
How did you get Onkyo to send you packing materials and shipping label? They told me I had to pay for my own packing and shipping, so I opted to forget it and bought a Denon instead. I still have my 808 and would consider sending it back they paid for it.
Have you been to this site?
http://www.onkyousa.com/Support/service_info.php#
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post #1833 of 1833 Old Yesterday, 03:06 PM
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Originally Posted by DougMac View Post

No, I never saw that link.

I contacted them over a year ago. They took my info and approved the repair, but would not provide packing (I got rid of the box years ago. No space.) or shipping.
Looks like they will pay for it now (as of 8/2014).
They also made it clear that there was no guarantee with the repair and if they found something "else" wrong with it, I would have to pay for that.

BTW, from what I have read (here), the repair hasn't lasted for several people.

Thanks for the link. I'll give that a try tomorrow anyway.
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