The "Official" TX-NR708 Owners Thread - Page 55 - AVS Forum | Home Theater Discussions And Reviews
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post #1621 of 1650 Old 04-21-2014, 06:35 PM
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Hey all,

I've had my 708 for several years, but now I want to connect it to dual subs with external amps and I need a way to switch the external amps on/off. The 708 has a Zone2 12V trigger but not a trigger for what I need to do.
I'm pretty good with a soldering iron so I feel comfortable rigging something. I just need to know where to tap into to get some voltage (either 5 - 12VDC or 110VAC) when the 708 is on. Anyone have a clue, or better yet, a schematic?

Try as they might, they cannot steal your dreams.
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post #1622 of 1650 Old 04-26-2014, 07:55 PM
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I got my receiver back from the shop about a month back but due to renovations in my room I hadn't been able to plug it in. Just did and I am having big issues, sent it in for the hemisphere board and now it's losing signal with all my devices, doesn't recognize the ps3, it was working fine with the Apple TV now I have a green screen, cable box was working also a while back and now green screen. Anyone knows what the hell is going on? I was excited to finally use my surround and now this!!!!
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post #1623 of 1650 Old 04-28-2014, 12:25 PM
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Quote:
Originally Posted by ycastane View Post

I got my receiver back from the shop about a month back but due to renovations in my room I hadn't been able to plug it in. Just did and I am having big issues, sent it in for the hemisphere board and now it's losing signal with all my devices, doesn't recognize the ps3, it was working fine with the Apple TV now I have a green screen, cable box was working also a while back and now green screen. Anyone knows what the hell is going on? I was excited to finally use my surround and now this!!!!

There are a lot of possible reasons for this, but the first thing I'd do is make sure the Video processor is set to "pass through". Check pages 22 and 43 of the Manual for instructions. It is quite possible that the Shop enabled the video processor and left it at some odd setting. Since the Receiver has been sitting idle, I recommend performing a factory reset. See page 84 of the manual. After going back to the factory defaults I'd go through the complete set-up procedure. Don't assume any settings "pre-service" are valid.
Good Luck

Good Viewing,
John G

 

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post #1624 of 1650 Old 04-28-2014, 12:27 PM
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Actually i realized it was the hdmi cable, it was working before i sent it in but somehow stopped working. Thanks for the response anyways wink.gif
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post #1625 of 1650 Old 05-01-2014, 02:29 AM
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Thanks Johng
I have an update on this issue. I contacted Onkyo Europe and explained the situation. I emphasized this was a problem since I bought it and has worsen. The receiver is now 3 yrs old so the warranty was already out of date. Still Onkyo agreed to do a one off repair free of charge. It turned out that the HDMI board was faulty and they've replaced it. I have to emphasize that they've checked if I was the original buyer as they requested copy of purchase invoice. I have to say that on my particular case Onkyo was brilliant and gave me an outstanding customer service. let's pray now this won't fail again but I can see from the posts is a common problem and is something it happens often
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post #1626 of 1650 Old 05-01-2014, 06:37 AM
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Quote:
Originally Posted by gonchi View Post

Thanks Johng
I have an update on this issue. I contacted Onkyo Europe and explained the situation. I emphasized this was a problem since I bought it and has worsen. The receiver is now 3 yrs old so the warranty was already out of date. Still Onkyo agreed to do a one off repair free of charge. It turned out that the HDMI board was faulty and they've replaced it. I have to emphasize that they've checked if I was the original buyer as they requested copy of purchase invoice. I have to say that on my particular case Onkyo was brilliant and gave me an outstanding customer service. let's pray now this won't fail again but I can see from the posts is a common problem and is something it happens often
\
I'm very glad to read that. When those HDMI boards go bad it is an expensive repair. It happened to me once, but they replaced in under warranty and all has been good since.

Good Viewing,
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post #1627 of 1650 Old 05-04-2014, 01:20 AM
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Similar ONKYO experience here. Faulty hdmi board replaced. My original purchase was a refurb unit and onkyo offered the repair at no cost, except shipping. They required a copy of my original invoice and it was purchased from an authorized onkyo dealer. Faulty engineering/manufacturing aside(not sure as to the source of the chronic hdmi problems for that generation of receivers), that offer on a refurb unit strikes me as generous. Their handling of this encourages me to continue doing business with them and I intend to do so. I have not had a recurrence of the problem, and I know that some owners have. My unit receives almost daily extended use. Going on over two years of this type of usage after the hdmi fix. To me that represents an amazingly well featured receiver at an amazing price, even with the interruption of its service. (and no, I do not work for the company or an onkyo dealer). I read that other owners haven't been as lucky. That being said, my luck is a result of onkyo's actions extended to me. Other companies with chronic problems are responding with much less generosity. By contrast, Samsung seems to be taking a less generous approach(denial, blaming the victim) to their plasma owners who experience internal screen cracks. http://www.avsforum.com/t/1330304/samsung-plasma-internal-crack-and-samsungs-response-ongoing

Receivers, like plasma tv's are complex things with many potential points failure. Onkyo now has a history of responding in a way that Samsung fails to emulate. This speaks well to onkyo's corporate behavior.
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post #1628 of 1650 Old 05-04-2014, 01:02 PM
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Quote:
Originally Posted by 12Toes View Post

Similar ONKYO experience here. Faulty hdmi board replaced. My original purchase was a refurb unit and onkyo offered the repair at no cost, except shipping. They required a copy of my original invoice and it was purchased from an authorized onkyo dealer. Faulty engineering/manufacturing aside(not sure as to the source of the chronic hdmi problems for that generation of receivers), that offer on a refurb unit strikes me as generous. Their handling of this encourages me to continue doing business with them and I intend to do so. I have not had a recurrence of the problem, and I know that some owners have. My unit receives almost daily extended use. Going on over two years of this type of usage after the hdmi fix. To me that represents an amazingly well featured receiver at an amazing price, even with the interruption of its service. (and no, I do not work for the company or an onkyo dealer). I read that other owners haven't been as lucky. That being said, my luck is a result of onkyo's actions extended to me. Other companies with chronic problems are responding with much less generosity. By contrast, Samsung seems to be taking a less generous approach(denial, blaming the victim) to their plasma owners who experience internal screen cracks. http://www.avsforum.com/t/1330304/samsung-plasma-internal-crack-and-samsungs-response-ongoing

Receivers, like plasma tv's are complex things with many potential points failure. Onkyo now has a history of responding in a way that Samsung fails to emulate. This speaks well to onkyo's corporate behavior.

One of my Clients is an Onkyo dealer. We were discussing some of the HDMI board failures discussed in this thread (I had one too). It was his opinion that the likely culprit was one component on the board. The boards are assembled from parts purchased from various subcontractors. We're talking about a lot of parts, and if one "batch" of a given part from a given subcontractor was subpar it would, over time, take the entire HDMI board down as a result. That explanation makes sense to me. So it's not really a "design flaw" or Onkyo's "fault", rather the result of purchasing a lot of parts from various vendors.. One "bad batch" and a problem is multiplied through an entire production run. The next run, with a different batch from the same vendor, might not experience the same problem.

Good Viewing,
John G

 

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post #1629 of 1650 Old 05-15-2014, 02:43 PM
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Has anyone encountered the display screen on the receiver going out? I received my receiver back from the shop for the board issue and it's been working fine for the past few weeks but I notice or realized that the display screen is black, no green letters. Anyone? I need some help
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post #1630 of 1650 Old 08-16-2014, 01:10 PM
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Quote:
Originally Posted by ycastane View Post
Has anyone encountered the display screen on the receiver going out? I received my receiver back from the shop for the board issue and it's been working fine for the past few weeks but I notice or realized that the display screen is black, no green letters. Anyone? I need some help
Is listening mode in Pure Audio?
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post #1631 of 1650 Old 08-16-2014, 02:04 PM
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Quote:
Originally Posted by ycastane View Post
Has anyone encountered the display screen on the receiver going out? I received my receiver back from the shop for the board issue and it's been working fine for the past few weeks but I notice or realized that the display screen is black, no green letters. Anyone? I need some help
I did encounter the same issue, check at the bottom of the remote there is a button i pressed and voila!!!

Im not home right now so i cant tell you but check and you will see which one is it.
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post #1632 of 1650 Old 08-24-2014, 10:24 AM
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Red face

Hi all. Found this forum and learned that other folks were having problems with no audio from their TX-NR 708. Bought mine new in Sept. 2010. Sent an e-mail to parts@us.onkyo.com. They replied right away with this message :


At your request, I am sending you the following information regarding our Loss of Audio/Network Customer Care Program.

We would like to assist you. Please follow this link an supply the requested information to verify that your unit qualifies: http://www.onkyousa.com/Support/service_info.php .


If your unit qualifies, a box and prepaid shipping label will be sent out. Please note that as part of the repair process, the firmware will be upgraded and all user settings will be reset to factory defaults. The average time for repair is 7-10 business days after the unit arrives at the service center.





PLEASE NOTE THAT IF ANY UNRELATED ISSUES ARE FOUND, YOU WILL BE CONTACTED WITH AN ESTIMATE TO HAVE THOSE ISSUES REPAIRED AT YOUR OWN EXPENSE, OR AS PROVIDED BY OUR STANDARD WARRANTY POLICY. PLEASE REVIEW THE LINK PROVIDED ABOVE FOR FURTHER DETAILS.


It's a special program concerning loss of audio/network program.
As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip
I'm awaiting my prepaid box back to a repair center. Saves me
a bunch of money.
Thanks ONKYO for standing behind their products.
Hopes this helps other folks.
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post #1633 of 1650 Old 11-12-2014, 09:27 PM
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Hi Guys,

(Sorry for the repeat its not spam, I wanted to let people know so I've posted this up in a couple of the TX-NR X08 related threads)

I just had to post up, I bought my Onkyo TX NR 708 from a second hand business a couple of years back, I was great for a while, then I started to have the HDMI issues with it dropping the video image I worked around it using digital in and bypassing the whole HDMI thing, anyhow the other day the speakers just stopped working, tried all the turn off, unplug advise on here no change.

I did lots of research arriving me here, and I've figured I was suffering the same issues as many others, best approach was to just get it repaird out of warantee and suck it up.

On my way to getting it repaird, I called Australia's Onkyo Distributor to discuss the issue, when I spoke with them I was advised absolute amazment the Unit (in fact all the "X08" series) have extended warantee and all the issues I'm experiencing will be covered fully.

The represenative I spoke to Eva promptly sent an email authorising the full repair she SS'd me in too, I've since dropped it off for repair and am waiting egarly for it to be returned...

I had to post up, I was absolutely blown away with the professional high level customer service I received from the Australian Distributor Amber Technology, the exceptionl after sales service shown to me today by Eva has dramatically changed my recent views of Onkyo, I'd happyily purchase from a company whom for me at least, had gone well above and beyond what most others just wouldn't even consider.

Cheers, Keys
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post #1634 of 1650 Old 11-15-2014, 06:32 AM
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If I connect both height and wide speakers, will audyssey calibrate both sets? I know I can't run them both at the same time. Can they easily be switched between depending on which sounds better for the given source.

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post #1635 of 1650 Old 12-15-2014, 12:52 PM
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Good day: Yesterday, 15 minutes befor my Kick-off I turned on the Onkyo, Sat. Receiver and Plasma TV, as always. Everything came on including HD Video on screen. Usually a few seconds later I hear a "click" and then the Audio comes on. Nothing yesterday , or today. Checked my manual which is in Spanish, grr. Tried the un-plug, plug back in re-set, no joy. Went online, downloaded the manual and tried the re-set on P. 84. Killed everything, wouldn't pass thru the video and audio thru the TV speakers. Turned the arc back on and the pass thru came back. So I see above others had this issue??? Clicked the link but didn't help much, maybe expired??? Any ideas??? Guess I'll call Onkyo??? Thanx....
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post #1636 of 1650 Old 12-15-2014, 03:16 PM
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My # 708 unit does qualify for the repair, and I have started the process with Onkyo. I hope it works out. Thanx..
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post #1637 of 1650 Old 12-31-2014, 09:48 PM
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I just wanted to chime in and say I started experiencing the no sound issue that others have seen with this model over the weekend (I bought mine as a refurb from Shop Onkyo in Nov 2011). Going through the Support link that wjacobus provided, it looks like my unit is also qualified and will be repaired for free. While it's a shame this is happening, I do have to give Onkyo credit for facing and resolving the issue. Hopefully turnaround time isn't too long.
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post #1638 of 1650 Old 01-07-2015, 05:10 AM
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Per FedEx tracking, the receiver is due back today. Very quick turn-around from Onkyo in Illinois. Hope it's repaired and works well.
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post #1639 of 1650 Old 01-19-2015, 08:27 AM
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Onkyo repaired and shipped back the receiver promptly over the Xmas Holiday's. Hooked it up and it's working well. Video seems sharper, Audio sounds good, and the receiver is def. running cooler. Major props to Onkyo, nice job...
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post #1640 of 1650 Old 01-29-2015, 11:25 AM
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My receiver was returned as well this week, and so far the repair appears to be a success. Overall, I'm happy and the process was completely free however I wish they at least provided the option of paying for quicker turnaround.

In case anyone goes through this, the process for me was:
1. I submitted my repair request on New Years Eve (12/31/14)
2. Onkyo shipped the return box the following week's Monday (1/5/15)
3. I received the return box the following week's Monday (1/12/15) and packed it that night
4. I shipped the receiver back the following Tuesday (1/13/15)
5. Onkyo received the receiver following week's Tuesday (1/20/15) & repaired it that day
6. Onkyo shipped the receiver the following Weds. (1/21/15)
7. I received the receiver the following week's Tuesday (1/27/15)

Onkyo gives you everything you need (even tape) to ship it back which is cool. They used Fedex Ground and provided no options to switch to faster shipping like real FedEx Express. One other point to note is that their return status page not updated frequently.
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post #1641 of 1650 Old 03-28-2015, 04:13 PM
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I sent my NR708 with HDMI no audio issue in under the free repair that Onkyo offered. Check Onkyo acknowledges failed units and extending warrranties until 2018 . Got it back after a week and, for now, everything is working fine.
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post #1642 of 1650 Old 03-30-2015, 03:26 PM
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Quote:
Originally Posted by ycastane View Post
Actually i realized it was the hdmi cable, it was working before i sent it in but somehow stopped working. Thanks for the response anyways
I've had several HDMI cables do belly up for no apparent reason. Bad quality control I guess?
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post #1643 of 1650 Old 07-20-2015, 12:08 PM
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i have full set of Polk LSI series speakers LSI9 up front, LSIC Center , LSI7 rears and a Klipsch RW-12D, I had this setup for about 5 years, and everywhere i read it said the onkyo 708 wouldn't really push the LSI to their full capacity , so i saved up and got me an Emotiva XPA-5 ran the Odyssey on it , man i will have to say, im really disappointed in it, not really a noticeable different with extra $1000 power amp ... im sure im doing something wrong lol

Even with the emotiva amp the volume still has to be turned up past 38 to even get the slightes sound , i usually listen to it at 82.0 where it says its THX REF , or 72 if i dont want it so loud but i would of thought i would get some sound from 1-38 on the volume knob

Last edited by Tha_liks; 07-21-2015 at 12:04 PM.
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post #1644 of 1650 Old 10-04-2015, 11:29 AM
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Quote:
Originally Posted by Old AV Buff View Post
I sent my NR708 with HDMI no audio issue in under the free repair that Onkyo offered. Check Onkyo acknowledges failed units and extending warrranties until 2018 . Got it back after a week and, for now, everything is working fine.
Update.... 7 months out from HDMI board repair. Still working fine. Daily use between 15-18 hrs. Very happy.The HDMI 1.4 works very well.
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post #1645 of 1650 Old 11-04-2015, 04:39 AM
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Lately I've been having a problem where my onkyo 708 does not seem to lock onto the audio from my directv genie hr44, I have my onkyo, genie and new Samsung js8500 all linked via hdmi cec. I have turn everything off and on 2 to 3x to get the audio from the receiver to finally lock on to get sound, does this sound like a 708 problem that people have had???


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post #1646 of 1650 Old 01-22-2016, 07:05 PM
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Quote:
Originally Posted by SDNick484 View Post
My receiver was returned as well this week, and so far the repair appears to be a success. Overall, I'm happy and the process was completely free however I wish they at least provided the option of paying for quicker turnaround.

In case anyone goes through this, the process for me was:
1. I submitted my repair request on New Years Eve (12/31/14)
2. Onkyo shipped the return box the following week's Monday (1/5/15)
3. I received the return box the following week's Monday (1/12/15) and packed it that night
4. I shipped the receiver back the following Tuesday (1/13/15)
5. Onkyo received the receiver following week's Tuesday (1/20/15) & repaired it that day
6. Onkyo shipped the receiver the following Weds. (1/21/15)
7. I received the receiver the following week's Tuesday (1/27/15)

Onkyo gives you everything you need (even tape) to ship it back which is cool. They used Fedex Ground and provided no options to switch to faster shipping like real FedEx Express. One other point to note is that their return status page not updated frequently.
I'm having the no-sound problem fixed.

Did anyone have trouble with the box Onkyo provided? I was able to pack it, but the fit could be better in my opinion. (I actually still have my original 708 box and was thinking of using that and the old styrofoam instead.) Thanks.
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post #1647 of 1650 Old 01-24-2016, 05:07 PM
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Quote:
Originally Posted by rrgg View Post
I'm having the no-sound problem fixed.

Did anyone have trouble with the box Onkyo provided? I was able to pack it, but the fit could be better in my opinion. (I actually still have my original 708 box and was thinking of using that and the old styrofoam instead.) Thanks.
I did this 3 years ago. they didn't send me a box at that time. I used the original box without problem. I think I had to pay for shipping there, they paid to ship back. So it sounds like the process is better now.

For what it's worth, I've had no problems after that same fix with near daily use. So, in the end I'm real happy

"As you know, you build a home theater in the room your wife gives you, not in the room you might want or wish to have at a later time"
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post #1648 of 1650 Old 01-25-2016, 04:33 PM
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Quote:
Originally Posted by rrgg View Post
I'm having the no-sound problem fixed.

Did anyone have trouble with the box Onkyo provided? I was able to pack it, but the fit could be better in my opinion. (I actually still have my original 708 box and was thinking of using that and the old styrofoam instead.) Thanks.
I don't recall having a problem (perhaps you should try an re-orientate the receiver?), and while I can't say for sure, I seriously doubt they'd have a problem with you using your original box.
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post #1649 of 1650 Unread 07-09-2016, 09:37 PM
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Lightning hit my Pioneer VSX 1120 and killed its HDMI ports, so I picked up a TX-NR708 off Craigslist the other day.

Guy said it had been "sent back to the factory under some program"....I see by reading here there actually IS such a thing, so maybe he's legit.

Didn't come with a remote. I have an old Harmony 890 that seems to run most things on it...but since I don't have an original remote, I don't know if it's missing any of the functions.

Worth getting a remote for it?

I have done little to no calibration so far. Just set the speaker distances. I use it as a preamp. I have an Anthem 5 channel amp for power. Sounds okay...but needs tweaking to sound as good as the Pioneer or the B&K that was before that.

I did get to wondering...with the "Height" and other surround mode speakers....since I'm using an extenal amp for the normal 5 channels, could I also used a couple of the receiver's own speaker outputs for height speakers? Or would that freak it out? I figured since the 708's own amp section is just sitting there, why not?
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Originally Posted by Pacfanweb View Post
Didn't come with a remote. I have an old Harmony 890 that seems to run most things on it...but since I don't have an original remote, I don't know if it's missing any of the functions.

Worth getting a remote for it?
I wouldn't get one unless you stumble upon a deal where the remote is nearly free. There's nothing the original remote can do that can't be mimiced with a Harmony (I've used an 880 and now a Harmony One with mine). I don't recall manually "learning" any commands when I set mine up, but it's been a while. Only suggestion would be to put the listening mode soft buttons on one of the first few screens when controlling the device as those are what I tend to use most often.

Quote:
Originally Posted by Pacfanweb View Post
I have done little to no calibration so far. Just set the speaker distances. I use it as a preamp. I have an Anthem 5 channel amp for power. Sounds okay...but needs tweaking to sound as good as the Pioneer or the B&K that was before that.

I did get to wondering...with the "Height" and other surround mode speakers....since I'm using an extenal amp for the normal 5 channels, could I also used a couple of the receiver's own speaker outputs for height speakers? Or would that freak it out? I figured since the 708's own amp section is just sitting there, why not?
I believe it should be fine as long as the total amount of channels you're outputting to (including the 5 channels you're pre-outing, but not including the sub) is <= 7 and you don't do something crazy (i.e. have one height and one wide). The main limiting factor is the DSP can only process so many channels and only knows certain configurations. I haven't tried this myself, but would expect it to work.
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