Originally Posted by turnne1
Interesting that you now know where you read about the Anthem failure
I have read here, extensively, about the newer Anthem Statement..as well as the Denon AVP
I haven't seen anyone report a single failure( or service) from either unit
I would say that..IMO...that buyer is more likely to demand more ..or better stated..be disappointed more quickly
As a would say a Mercedes buyer would be disappointed much more quickly that a Chevrolet buyer
By your comment about customer service..or..as you said "it should be"
what amount of money should one expect to spend to expect a satisfactory level of customer service in an audio component?
I must have missed what that threshold must be
or better stated....a couple of different brands at the same price point have had completely different experience levels... in my case
But again....what level should one expect to spend to ask for someone to answer the phone during their posted service hours?
As for the Onkyo failures..vs the ones sold..I have no idea
I do know that you can read any of the forums for receivers from the last 4 years and see the same failures
Very expensive ones at that....and that just happen to coincide with mine
Surely you have read about HDMI board failures?
I can post links from any of the 805/875/876/905/906/807/3007/5007 forums with the same HDMI board failures.....multiples in each forum actually
You can probably called United Radio...they have two failed HDMI boards on 875's for me...and ask them about the amount they have done and what it costs out of warranty
Have you seen this type of expensive failure consistently in any other receiver forum?
I haven't...and I read a lot of these since I have( or have had) a lot of different brands over the last 5 years
I would think QC has a relationship with who and where the facility is
Its interesting that you say that
Since most flagship products...be it audio or cars seem to be built in their home corporate environment
Yamaha advertises that their own their Malaysian facility and that is a source of their better quality control
perhaps ..its marketing hype?
You mention the expected norm and Apple
What's the expected norm and how do you know what that is and if they are achieving this?...and if so do you have the numbers that speak to the difference QC in a manufacturer run facility vs a 3rd party?
Time will tell if the Yamaha Adventage line are POS I guess..as they are produced in a Yamaha owned facility
I have an A3000 and will update if their is any issues with my unit
As for buying Onkyo..I agree with you
I am done..as I said before... hind sight is 20/20
Would I have ever bought these items knowing what I was getting into?
Even with all the buyback/replacement activity I have had
I have had enough
Thats why there is brand new Onkyo 5009 receiver sitting in a box in my garage currently
By the way I have never owned an Anthem
I can speak to the other units..Denon, Yamaha, Pioneer though from personal experience in the last 4 years
The reason I have the two remaining Onkyo units in my home is ...the 5009 was a replacement for the buyback 905
The 5508( in the shop now) was well reviewed...and way less espensive than the alternatives
Now I know why....I guess
I received an email that is was shipped back to day and I should have it this weekend
I will post on the findings when I get it installed again
The Onkyo 807 buyback actually gave me a refund that I put towards the Yamaha A3000
I have already told Onkyo...if they didn't get this one right...its buyback time for the 5508 as well
As I said before..if I could get a full refund for the 5508 I would be happy to go that route
Trust me I have put that proposition to Onkyo at the same time with the fiasco with the buyback 905 receiver
They refused and said they wanted to try to fix the 5508
What do you think of a company that has customer that has bought this many units that refuses to replace the unit?
Keep in my mind...they have full documentation of all the failures in the past
Actually it should not even matter how many units I have purchased.Based on the failure and the fact that they know how poor their CS is...they need to make some changes
The performance considering the price of the Onkyo units is good
I have always said that
They just don't have the QC or customer service to support much
I think all modern receivers..no matter the cost..are frankly pretty reliable
In fact..generally speaking I would not even bother to spend the money an extended warranty
Onkyo has changed my mind on that
I would suggest anyone buying one of these buy an extended warranty
Based on my experience of 6 units from the last 5 years...its when, not if, when you will need service