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post #2551 of 2564 Old 03-08-2015, 03:17 PM
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Originally Posted by m. zillch View Post
^When we go to an Atmos equipped movie theater but watch a non-Atmos movie to they engage the extra ceiling speakers?
Not likely if they charge more for an Atmos movie.

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post #2552 of 2564 Old 03-08-2015, 03:25 PM
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I'm aware of the credit cards but in this case I got my entire system with the Best Buy credit card as they gave me a high credit limit with 0% interest financing if I made monthly payments for 18 months. I paid it off in 13. So with Best Buy there was no implied extra warranty. And also when I bought everything (speakers, blu-ray, tv, avr, etc..) the one thing the Magnolia Audio/Video rep didn't suggest was an extended warranty on the AVR because (and this made sense to me, so let me know what you think) is that an AVR has "NO" moving parts unlike a Blu-ray player which I did get the extended warranty. So Marantz' default 1yr warranty did come in handy but after that, I was on my own, and luckily up until now, it was all good.

Well hopefully Adam's Electronics in Huntington Beach, CA will fix it right and I'll be back to normal watching my movies Thanks for the tip jdsmoothie.
The AVR came with a 3 year warranty from Marantz, although moot as you're outside of that time period. What more often goes bad on an AVR is the HDMI board (eg. Onkyo's troubles) which can cost upwards of $400-$500 to replace.

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post #2553 of 2564 Old 03-10-2015, 10:32 PM
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Originally Posted by jdsmoothie View Post
The AVR came with a 3 year warranty from Marantz, although moot as you're outside of that time period. What more often goes bad on an AVR is the HDMI board (eg. Onkyo's troubles) which can cost upwards of $400-$500 to replace.
Ah silly me! I thought it was just a default 1yr warranty! Well nothing happened from year 2 to 3. But after that then that's when all hell broke loose! Got a call from the repair shop and due to snow back east, the part was held but yes Marantz did have one in stock and it's being shipped so this week they'll get it from New Jersey. And it was the HDMI board. Total repair cost is $267 (but then got add the shipping to/from that I have to pay) but worth it.
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post #2554 of 2564 Old 03-10-2015, 10:40 PM
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Look how similar our avatars look!
Hey I just noticed that before and now that you mentioned, I wonder what your avatar mean? I'm sure you figured out mine is the Martin Logan speaker company logo as I was just drawn to them when I first saw them at someone's house and did research on them and I said to myself when I can afford a high-end entertainment system, I'm getting these type of speakers. I have the EM-ESL (baseline series).

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I actually think the advice that things with moving parts are more prone to early failure was a reasonable generalization however it is just a general tendency, not a rule.
So far the warranties on the other things I got

Panasonic Viera TC-P55VT30 (55" Plasma 3D HD) 4yrs
Oppo BDP-93 (4yrs)

I haven't had to put them to use so you're theory on the companies making money were spot on. But hey it's insurance and so far "knock on wood" my TV and Blu-ray have been flawless (same for my ML speakers which I didn't have warranty on those from Magnolia Audio/Video but I believe ML has their own.
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Just returned from driving my SR7005 97.5 miles north to a repair center in Huntington Beach from my home in San Diego, California. I am thinking the surround right channel died several days ago; I noticed there was no output coming from that channel day before yesterday evening. Yesterday morning I swapped the surround speakers in my 7.3 channel setup and determined that the speaker was not at fault. I used the remote to run test tones and confirmed there was indeed no output being emitted through my surround right channel. I called Marantz and reported the AVR malfunction, received a reference number and the address of the closest repair center, Adams Electronics, in Huntington Beach, California, a 1 hour-47 minute drive from my home.

It's hard to believe that I live in the eighth largest city in the US and the closest Marantz Warranty Repair Shop is nearly 100 miles away. But don't get me wrong; I am not complaining one little bit at all! I am VERY lucky I didn't discover the malfunction later than I did because I purchased the AVR on April 1, 2012. Timing is everything!

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Last edited by erhurd; Yesterday at 02:35 PM. Reason: spelling correction
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post #2556 of 2564 Old Yesterday, 02:42 PM
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Glad your baby's hospital stay will be free of charge. Hope it goes smoothly.

In A/V reproduction accuracy, there is no concept of "accounting for taste". We don't "pick" the level of bass, etc., any more than we pick the ending of a play. High fidelity means an unmodified, neutral, exact copy (or "reproduction") of the original artist's tonal balance, timing, dynamics, etc..
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Thanks, Zillch! They indicated a two-week turnaround...

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post #2558 of 2564 Old Yesterday, 03:07 PM
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Quote:
Originally Posted by erhurd View Post
Just returned from driving my SR7005 97.5 miles north to a repair center in Huntington Beach from my home in San Diego, California. I am thinking the surround right channel died several days ago; I noticed there was no output coming from that channel day before yesterday evening. Yesterday morning I swapped the surround speakers in my 7.3 channel setup and determined that the speaker was not at fault. I used the remote to run test tones and confirmed there was indeed no output being emitted through my surround right channel. I called Marantz and reported the AVR malfunction, received a reference number and the address of the closest repair center, Adams Electronics, in Huntington Beach, California, a 1 hour-47 minute drive from my home.

It's hard to believe that I live in the eighth largest city in the US and the closest Marantz Warranty Repair Shop is nearly 100 miles away. But don't get me wrong; I am not complaining one little bit at all! I am VERY lucky I didn't discover the malfunction later than I did because I purchased the AVR on April 1, 2012. Timing is everything!
As a reminder, many credit cards will add a 4th year of warranty to the Marantz 3 year warranty.

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post #2559 of 2564 Old Yesterday, 03:22 PM
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Credit card extensions often have a lot of fine print and exemptions though [although they can work out fine, too]. I remember one that insisted you show that you were unable to use a repair center that could use refurbished parts before they'd be willing to spring for the manufacture's facilities. Sheesh! Anyway here are some details and phone numbers, by card:
http://www.creditcards.com/credit-ca...nties-1273.php

In A/V reproduction accuracy, there is no concept of "accounting for taste". We don't "pick" the level of bass, etc., any more than we pick the ending of a play. High fidelity means an unmodified, neutral, exact copy (or "reproduction") of the original artist's tonal balance, timing, dynamics, etc..
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post #2560 of 2564 Unread Yesterday, 10:52 PM
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Quote:
Originally Posted by erhurd View Post
Just returned from driving my SR7005 97.5 miles north to a repair center in Huntington Beach from my home in San Diego, California. I am thinking the surround right channel died several days ago; I noticed there was no output coming from that channel day before yesterday evening. Yesterday morning I swapped the surround speakers in my 7.3 channel setup and determined that the speaker was not at fault. I used the remote to run test tones and confirmed there was indeed no output being emitted through my surround right channel. I called Marantz and reported the AVR malfunction, received a reference number and the address of the closest repair center, Adams Electronics, in Huntington Beach, California, a 1 hour-47 minute drive from my home.

It's hard to believe that I live in the eighth largest city in the US and the closest Marantz Warranty Repair Shop is nearly 100 miles away. But don't get me wrong; I am not complaining one little bit at all! I am VERY lucky I didn't discover the malfunction later than I did because I purchased the AVR on April 1, 2012. Timing is everything!
Hey erhurd.....I feel your EXACT pain! I too just had my SR-7005 go bad (HDMI-1 ARC output channel, along with Front Left/Right Channels). Turns out it was the HDMI board. So where did I go to repair? Well the previously authorized repair shop in the metro-Phoenix area is just that..."previously authorized". So the nearest one? Yeah you got it....Adam's Electronics in Huntington Beach (Orange County), Calif. And obviously I didn't drive but I did ship it ($60 my cost) and they charged me on shipping it back ($37) and repair cost was $267 to order and remove/replace the whole HDMI motherboard that they got shipped all the way from Marantz HQ in New Jersey.

So yes it's getting bad to find an authorized repair shop but hopefully this will last a while. I was out my unit for a month (time to ship to/from AZ to CA and the delay in getting the board due to weather conditions in NJ) so it was a bit frustrating, but finally it's working perfectly.

Great reviews/communication from Adam's Electronics, and the repair tech Steve was always in constant communication about what was wrong, what needed to be done, status of the item being shipped, etc... He even called on a Sunday while I was hiking the mountains here in Phoenix to give me a status update.

It turns out a few people here on these forums have experienced the same issues. I got my AVR in Dec of 2011 from Magnolia Audio/Video in Santa Monica, CA and the surround rear right channel went bad but luckily it was under warranty within the first year and luckily there was an authorized shop here in Phoenix. Let's hope this board lasts a long time.

Glad to hear it all worked out erhurd.
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post #2561 of 2564 Unread Today, 03:51 AM
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^^
As just mentioned, if purchased from an authorized dealer with a credit card, your card may have very likely covered the repair/replacement of your SR7005 as you were still within the 4th year of purchase.

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jdsmoothie, yes I am aware but I actually bought it with the Best Buy credit card instead of the typical Visa, Mastercard, or American Express. And that card doesn't have an extended warranty policy.
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Hey erhurd.....I feel your EXACT pain! So the nearest one? Yeah you got it....Adam's Electronics in Huntington Beach (Orange County), Calif.

Great reviews/communication from Adam's Electronics, and the repair tech Steve was always in constant communication about what was wrong, what needed to be done, status of the item being shipped, etc... He even called on a Sunday while I was hiking the mountains here in Phoenix to give me a status update.
Thanks for sharing your anecdote regarding your positive experience with Adams Electronics, jaramill; it is my hope to enjoy a smooth episode with them as well. I didn't have much time to do any extensive research into their reputation and business practices prior to my delivering my beloved AVR to them. Your brief review makes me feel about my decision to use that outfit to repair my equipment.

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post #2564 of 2564 Unread Today, 01:56 PM
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Quote:
Originally Posted by jdsmoothie View Post
As a reminder, many credit cards will add a 4th year of warranty to the Marantz 3 year warranty.
Quote:
Originally Posted by m. zillch View Post
Credit card extensions often have a lot of fine print and exemptions though [although they can work out fine, too]. I remember one that insisted you show that you were unable to use a repair center that could use refurbished parts before they'd be willing to spring for the manufacture's facilities. Sheesh! Anyway here are some details and phone numbers, by card:
http://www.creditcards.com/credit-ca...nties-1273.php
Quote:
Originally Posted by jdsmoothie View Post
^^
As just mentioned, if purchased from an authorized dealer with a credit card, your card may have very likely covered the repair/replacement of your SR7005 as you were still within the 4th year of purchase.
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Originally Posted by jaramill View Post
jdsmoothie, yes I am aware but I actually bought it with the Best Buy credit card instead of the typical Visa, Mastercard, or American Express. And that card doesn't have an extended warranty policy.
For the first time I regret that I paid with cash instead of using my credit card…

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