AVS Forum Special Member
Join Date: Nov 2008
Location: State of Confusion - 98823
Mentioned: 8 Post(s)
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For anyone concerned with bad customer service Onkyo is not the best brand to buy. I did have problems with one Onkyo product - the SC885 I had coughed up a video chip. This was day 31 of the warranty and although they could have had me send it in for repairs instead they sent me a prepaid shipping label for return. Once they got that a replacement was sent out - turnaround was very fast. Total time on the phone was ~10 minutes. Unusual? By what I've read - yes.
HK has great customer service. I've had to use it twice in over 10 years of buying various products from them for myself and friends and family. Both times I ended up with better than I started with. I had a 247 AVR that wasn't working properly. Instead of having to send it in for repairs they wanted to swap it out. When it arrived they had no 247 to send back to me so they sent out a 254 - a better AVR by any stretch. The other time was for a PS212 sub I bought from them off ebay refurbished. Once again they had no refurbed PS212 to send me - so they decided to send a brand new one direct from their Northridge Ca warehouse. While their past AVRs like the 247/347 and 254/354 aren't what they could be they do stand behind their products. If you continue to have problems they often send out a newer model as replacement.
Yamaha CX-A5000 - Acurus A100x3 & Outlaw 7075 amps - Salk Song Towers - Oppo 103
Vinyl Room: Emotiva PT-100 - ST-120 amp - Acoustic Research AR-2ax - Marantz TT42 - Oppo 103
Twas a woman who drove me to drink. I never had the decency to write and thank her ~ WC Fields