Originally Posted by RBDan
Advanced replacement. They emailed me a label for the Fedex shipping and i returned the unit after receiving the 4520. They did not charge me for the total just the $300. YMMV.
Good luck. Let me know what happens.
Customer support was not helpful. The support person said "at this time the release for the 4311 has not been released. We do not have a date when this will be released."
I explained my concerns about my warranty expiring, and then being left with an AVR with a broken DD+ implementation for a primary source of content (Netflix).
He was slightly sympathetic. And did apologize for the "inconveniences". I asked if he could at least commit that it would eventually be fixed on the 4311. He said, " I can not commit to anything, because, they are still working on the issue.", and "Sir, Unfortunately, I can not state anything further than We are working on the issue "
I informed him about the reports here, of other warrantied customer's receiving an option to upgrade for a fee, to a newer model that includes the fix. I told him I would appreciate the same option, since it would alleviate my concerns about the warranty expiring.
His response was "I do not believe that is an option." and "We can not believe everything on the Internet".
At this point, it was clear he is either unable, or unwilling to help me. This has been my first experience with Denon gear. I'm not sure I would recommend them to others, at this point.