Originally Posted by cr136124
Was your 4311CI still under warranty? My unit was purchased at Magnolia and it is still under warranty. Few more months left. Hence the concern that I have this issue is not going to be resolved.
Of course, if they are not planning on doing anything about fixing the issue, then this is a valid option to avoid further issues for them and hopefully a chance for us to have an updated unit.
Since you submitted your question, how long did you have to wait until they give you an answer? You said many weeks, is that 2, 4, 6 weeks?
Sorry for all the questions, is just that warranty is running out!
Thanks in advance for your response.
Yes my unit was still under warranty, I purchased it February of 2012.
After I submitted my issue in April of 2014 they replied the next day:
The AVR-4311CI will indeed be receiving a firmware update for the Dolby Digital Plus issue. However, we have inquired about this since we were wondering the same thing and have been told that the schedule for the 2011 models is currently being adjusted.
We will keep this ticket in process and when we hear of a release date for the AVR-4311CI firmware, we will be in contact with you.
Then after prompting for an update in May, they would update the ticket weekly with:
We are still waiting to hear on the DD+ update. We will continue to keep you posted.
Then near the end of June they said "since they didn't have a date for the fix....
If I were you, knowing that my warranty was about to expire I would be honest with them and say "I've had this issue for almost 6 months and I am really concerned that when my warranty expires I will be stuck with a receiver that has a serious bug in its firmware. What options can you offer me?"
Denon appears to be doing the right thing and I think you will be successful.
Good luck, definitely let me know what happens.