The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 802 - AVS | Home Theater Discussions And Reviews
Forum Jump: 
Reply
 
Thread Tools
post #24031 of 24042 Old Yesterday, 10:03 PM
AVS Special Member
 
_Avarice_'s Avatar
 
Join Date: Nov 2006
Location: Tampa, FL
Posts: 4,678
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 16
Original query:

My 4311 has performed flawlessly for 4 years now...however, this evening, I stopped getting audio from all inputs (everything HDMI). Video still works fine. Did some google sleuthing and came up with various fixes. Of course, the first thing I tried was to make sure the inputs were assigned correctly and nobody accidentally hit a button they shouldn't have (happens with a 5 year old). Next I did a microprocessor reset...still nothing.

What really concerns me now is that even the test tones aren't making it to the speakers. I believe this tells me that it isn't an input issue at all since the test tones are local to the machine. My last ditch effort was to try blowing in the headphone jack..supposedly dust buildup over time has been known to trick the AVR into thinking headphones are plugged in...still nothing.

Am I missing anything or is my 4311 shaking its death rattle?

=================================================

Follow-up

Digging into it further, it seems like the receiver is not recognizing that I have speakers hooked up at all. I even tried just plugging in headphones to see if I could get sound and nothing. I used Pandora internally from the receiver through headphones and heard nothing.

I'm stumped.

Avarice

Last edited by _Avarice_; Yesterday at 10:38 PM. Reason: Updated for clarity...posts spanned pages
_Avarice_ is online now  
Sponsored Links
Advertisement
 
post #24032 of 24042 Old Today, 05:19 AM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 49,612
Mentioned: 33 Post(s)
Tagged: 0 Thread(s)
Quoted: 3345 Post(s)
Liked: 2079
^^
Does the Tuner work? Try doing a soft reset by unplugging the power cord for 10 minutes. If still no joy, try doing about 4-5 microprocessor resets in a row as doing a few more has been known to resolve issues a single reset did not resolve.

------------------
"JD" – jd@avscience.com ; http://shop.avscience.com/ Call for sales info --> 585-645-1006 

Daily - 8am to 8pm EST
AVScience sells Denon, Marantz, Yamaha, Pioneer, Onkyo, Def Tech, Oppo, and more
** Think the AVR is defective?  Reset the microprocessor 5 times. 
jdsmoothie is online now  
post #24033 of 24042 Old Today, 06:58 AM
AVS Special Member
 
_Avarice_'s Avatar
 
Join Date: Nov 2006
Location: Tampa, FL
Posts: 4,678
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 16
Thx for response, jd. I unplugged the power overnight and restored this morning; no change in status. I did at least 4 resets during the course of last evening, but not consecutively...so I will try that.

Another oddity: I cannot access the tuner. I'm hitting the button on the remote and it is not switching inputs. When using the manual input selector on the unit, it is not an option.

The left hand side of the 4311 display screen only shows "Dig" and nothing else. It used to display a number of speakers over there. I cannot recall if this is the "signal" side or my speakers. I also plugged in the Audyssey setup mic and cannot navigate anywhere on the main screen. "Auto Start" is highlighted by default and I cannot select it via the remote or the unit controls. Nor can I move up to "Amp Assign" or anything like that.

This all happened in the course of a few hours while the unit was on. I had left apple radio playing while I was out of the house for a couple hours. Came back to no sound.

Avarice
_Avarice_ is online now  
post #24034 of 24042 Old Today, 07:47 AM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 49,612
Mentioned: 33 Post(s)
Tagged: 0 Thread(s)
Quoted: 3345 Post(s)
Liked: 2079
^^
Is it possible there was a power surge as this could have caused the current issue? Does sound like it's down for the count though.

------------------
"JD" – jd@avscience.com ; http://shop.avscience.com/ Call for sales info --> 585-645-1006 

Daily - 8am to 8pm EST
AVScience sells Denon, Marantz, Yamaha, Pioneer, Onkyo, Def Tech, Oppo, and more
** Think the AVR is defective?  Reset the microprocessor 5 times. 
jdsmoothie is online now  
post #24035 of 24042 Old Today, 08:00 AM
AVS Special Member
 
_Avarice_'s Avatar
 
Join Date: Nov 2006
Location: Tampa, FL
Posts: 4,678
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 16
It is possible, yes. But it just seems unlikely to me since all of the other AVR functions seem in good order. How would it fry only the audio side? If it affected the HDMI board I would expect video to be gone as well.

I just took a multimeter to some of my speakers to make sure they were electrically sound and the reading seems normal.

EDIT: also, nothing else in the house exhibited signs of a surge...no flashing lights on oven/microwave, etc.

Avarice
_Avarice_ is online now  
post #24036 of 24042 Old Today, 08:11 AM
gsr
Oppo Beta Group
 
gsr's Avatar
 
Join Date: Apr 2001
Location: Massachusetts, USA
Posts: 7,935
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 343 Post(s)
Liked: 294
Quote:
Originally Posted by _Avarice_ View Post
It is possible, yes. But it just seems unlikely to me since all of the other AVR functions seem in good order. How would it fry only the audio side? If it affected the HDMI board I would expect video to be gone as well.

I just took a multimeter to some of my speakers to make sure they were electrically sound and the reading seems normal.

EDIT: also, nothing else in the house exhibited signs of a surge...no flashing lights on oven/microwave, etc.
It's also possible that something in the 4311 simply failed. Either way, it sounds like it's probably time to get it to a service center for repairs.
gsr is online now  
post #24037 of 24042 Old Today, 08:43 AM
AVS Special Member
 
_Avarice_'s Avatar
 
Join Date: Nov 2006
Location: Tampa, FL
Posts: 4,678
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 16
I just found my receipt from Electronics Expo...purchased 3/19/12. EIGHT DAYS OUT OF WARRANTY!! AARRRRGGGGHHHH

Avarice
_Avarice_ is online now  
post #24038 of 24042 Old Today, 08:45 AM
AVS Special Member
 
blipszyc's Avatar
 
Join Date: Aug 2000
Location: Concord, NC
Posts: 2,731
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 91 Post(s)
Liked: 47
Quote:
Originally Posted by _Avarice_ View Post
I just found my receipt from Electronics Expo...purchased 3/19/12. EIGHT DAYS OUT OF WARRANTY!! AARRRRGGGGHHHH
Call them anyway. 8 days likely won't be a problem. 8 months, that's a different story.

Visit the Lipszyc Home Theater! 1.0
2.0 done and finally posted! - Theater 2.0

And now...The Queen City Theater (3.0)
blipszyc is online now  
post #24039 of 24042 Old Today, 08:49 AM
AVS Special Member
 
HTPCat's Avatar
 
Join Date: Dec 2007
Location: Citrus Heights, CA
Posts: 1,248
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 26
Quote:
Originally Posted by _Avarice_ View Post
Thx for response, jd. I unplugged the power overnight and restored this morning; no change in status. I did at least 4 resets during the course of last evening, but not consecutively...so I will try that.

Another oddity: I cannot access the tuner. I'm hitting the button on the remote and it is not switching inputs. When using the manual input selector on the unit, it is not an option.

The left hand side of the 4311 display screen only shows "Dig" and nothing else. It used to display a number of speakers over there. I cannot recall if this is the "signal" side or my speakers. I also plugged in the Audyssey setup mic and cannot navigate anywhere on the main screen. "Auto Start" is highlighted by default and I cannot select it via the remote or the unit controls. Nor can I move up to "Amp Assign" or anything like that.

This all happened in the course of a few hours while the unit was on. I had left apple radio playing while I was out of the house for a couple hours. Came back to no sound.
If you search this thread for my posts last summer you will see I had the same issue ... ended up that the DSP board went out and had to be replaced. Was playing some music that finished and then was sitting idle for maybe 20 minutes. Went back to play some more music and no sound, but video.

HTPCat
"Give Me More Audio & Video Toys"

HTPCat is online now  
post #24040 of 24042 Old Today, 09:03 AM
gsr
Oppo Beta Group
 
gsr's Avatar
 
Join Date: Apr 2001
Location: Massachusetts, USA
Posts: 7,935
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 343 Post(s)
Liked: 294
Quote:
Originally Posted by _Avarice_ View Post
I just found my receipt from Electronics Expo...purchased 3/19/12. EIGHT DAYS OUT OF WARRANTY!! AARRRRGGGGHHHH
What @blipszyc said. Your credit card may also add an extra year to the warranty, many do these days.
gsr is online now  
post #24041 of 24042 Old Today, 09:12 AM
AVS Special Member
 
_Avarice_'s Avatar
 
Join Date: Nov 2006
Location: Tampa, FL
Posts: 4,678
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 16
Quote:
Originally Posted by HTPCat View Post
If you search this thread for my posts last summer you will see I had the same issue ... ended up that the DSP board went out and had to be replaced. Was playing some music that finished and then was sitting idle for maybe 20 minutes. Went back to play some more music and no sound, but video.
Interesting! That is exactly my scenario. I left apple radio running while out of the house and it presumably shut off after awhile but receiver remained on.

Avarice
_Avarice_ is online now  
post #24042 of 24042 Old Today, 09:15 AM
AVS Special Member
 
_Avarice_'s Avatar
 
Join Date: Nov 2006
Location: Tampa, FL
Posts: 4,678
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 16
Quote:
Originally Posted by blipszyc View Post
Call them anyway. 8 days likely won't be a problem. 8 months, that's a different story.
Yep, put in a call with support to see if they could help me out. Fingers crossed.

Avarice
_Avarice_ is online now  
Reply Receivers, Amps, and Processors

Tags
Audyssey , Denon Avr 4311ci 9 2 Channel Network Multi Room Home Theater Receiver With Hdmi 1 4a , Denon Avr A100 100th Anniversary 9 2 140w , Denon
Gear in this thread



Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off