Originally Posted by Bob Pariseau
For those of you who are new to Anthem, let me reinforce what JAYRAY just posted. If you are having problems with your new MRX receiver by all means get in touch with Anthem tech support -- either by email or phone.
These guys are WORLDS apart from what you may have become used to from other electronics companies.
They may not be able to wave a magic wand and make your problem vanish, but they WILL take care of you. Just have the patience to work with them as they suggest things to try to diagnose your problem.
here is the question I asked this morning:
Subject: MRX500 handshake issue
Hello I need someone to call me to explain how to reset the handshake settings on my MRX so I can get it to hookup to my Z700 projector.
I had video for three minutes until I went through the actual setup process and now there is nothing but pixalation from the MRX to the Z700
I included my phone number, both cell and home
Here is the reply:
Good afternoon Jeff,
Which video output resolution are you using?
Try setting it to 1080p or through:
Video output Config
Resolution : 1080p / Through
No phone call as requested, only a BS reply from the owners manual?
I replied that I would look after it myself as the response, 5 hours after I sent the email, was far less helpful than I expected from a company as renowned as Anthem.
As it stands I have 1080i through my ps3, 1080i through the cable box and I have no ability to upconvert.
I pray to god that ARC goes smoothly tomorrow or I will be seriously second guessing my call on this receiver.