Originally Posted by JMCecil
How is using their support page on their site "not choosing to use their support"? I have not received perfect, or any tech support via e-mail. My job makes it difficult for me to contact via phone. They have a support page on their site. Why would I not expect to get a response in 3 weeks using their own process for support?
I actually have a pretty good and enjoyable life. It IS Anthems fault that they haven't responded to multiple e-mails. I don't WANT to adjust my schedule for a piece of electronics. It works better for ME to get things coordinated through e-mail. I prefer to imagine taking a day off to spend time with my family, or skiing etc... That's what MY time off is for.
I have found Anthem support to be very good as well. However, I agree with you that email support should work as well as calling and that you shouldn't have to take a vacation day to contact support. However, for many it appears support is working exceptionally well... so something is specifically impacting you that is unique. It sounds like their maybe another issue here, perhaps your ISP is blocking Anthems email responses. There are a number of possible problems that could be preventing you from getting a response from Anthem and given the overwhelming response of people requesting the beta software and getting with in 24 hours, I think you might want to consider alternate options for communicating to Anthem.
1) Calling them directly (I understand this is difficult, but perhaps you can catch them before work or on a lunch break?)
2) Going through your Anthem Dealer
3a) If you have been sending emails to support, try using there support posting page so you can make sure your
emails are not going into there spam folder: http://anthemav.com/Contact-Technical-Support
3b) If you have been using the support page to submitt cases, try their support email address, it is in the FAQ on the first page
4) You are frustrated and that is understandable... however, try when communicating to keep your emails short and to the point. Complaining will not help. Avoid using lots of **** and !!!! as these will flag your email for spam with a lot of spam systems. And avoid including links and URLS as these again may cause a spam filter to catch your email. It is in fact possible your email or your ISP's email system is flaging Anthems email as spam as it contains a URL. There is NOTHING Anthem can do about that if it is occuring. Talk to your system admin or ISP!
5) Try an alternate email address and or email provider. If you don't have a gmail account get one. If you are using a gmail account, try sending from the free email account your ISP gives you (almost all include at least one free email account).
Start diagnosing your problem, check all of your speaker connections and make sure there isn't a stray wire somewhere touching something. Disconnect all of your devices, except one from the receiver and see if the problem continues. Even try disconnecting all external devices, as you say this occures on ALL sources, see if it continues to occure with nothing but the FM radio. Make sure CEC is turned off on ALL of your devices (remember each manufacture has a different name for CEC, do a search on this thread and you will find I posted a list of each manufactures names for CEC). Remember that an HDMI device that is connected (even if turned off) can still cause problems!