Onkyo TX-NR609, TX-NR509, TX-SR309 Thread - Page 130 - AVS Forum
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post #3871 of 3873 Old 08-16-2014, 08:54 PM
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Quote:
Originally Posted by DocCasualty View Post
Yes and yes.

The HDMI board is really a processor board, so it controls lots of functions. I think just about any malfunction is suspicious of its failure until proven otherwise.
Thanks for the quick reply. I'll shoot him an email.
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post #3872 of 3873 Old Yesterday, 11:11 PM
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No Sound Problem

Onkyo support has a post dated 8/19/2014 (the day my TX-NR509 lost sound): "Loss of Audio/Network Connection Customer Care Program" which they promise to repair the issue at no cost because it was determined to be caused by a malfunctioning network chip. http://www.onkyousa.com/Support/service_info.php. They also give you an option of a $100 rebate on a newer model in lieu of repair.
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post #3873 of 3873 Old Today, 04:45 AM
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Originally Posted by dlahtida View Post
Onkyo support has a post dated 8/19/2014 (the day my TX-NR509 lost sound): "Loss of Audio/Network Connection Customer Care Program" which they promise to repair the issue at no cost because it was determined to be caused by a malfunctioning network chip. http://www.onkyousa.com/Support/service_info.php. They also give you an option of a $100 rebate on a newer model in lieu of repair.
Great. I just bought a TX-NR626(B) from Adorama because I lost input from my game and BD/DVD ports. And my cable/satellite port cuts off and on.

I'm calling Onkyo to see if they will give me a $100 credit. I'm not hopeful.

Robert
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Onkyo Tx Nr609 7 2 Channel Network Thx Certified A V Receiver , Onkyo Tx Nr509 5 1 Channel Network A V Receiver , Onkyo Tx Sr309 5 1 Channel Home Theater Receiver
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