Onkyo TX-NR609, TX-NR509, TX-SR309 Thread - Page 130 - AVS Forum
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post #3871 of 3874 Old 08-16-2014, 08:54 PM
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Quote:
Originally Posted by DocCasualty View Post
Yes and yes.

The HDMI board is really a processor board, so it controls lots of functions. I think just about any malfunction is suspicious of its failure until proven otherwise.
Thanks for the quick reply. I'll shoot him an email.
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post #3872 of 3874 Old 08-21-2014, 11:11 PM
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No Sound Problem

Onkyo support has a post dated 8/19/2014 (the day my TX-NR509 lost sound): "Loss of Audio/Network Connection Customer Care Program" which they promise to repair the issue at no cost because it was determined to be caused by a malfunctioning network chip. http://www.onkyousa.com/Support/service_info.php. They also give you an option of a $100 rebate on a newer model in lieu of repair.
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post #3873 of 3874 Old 08-22-2014, 04:45 AM
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Originally Posted by dlahtida View Post
Onkyo support has a post dated 8/19/2014 (the day my TX-NR509 lost sound): "Loss of Audio/Network Connection Customer Care Program" which they promise to repair the issue at no cost because it was determined to be caused by a malfunctioning network chip. http://www.onkyousa.com/Support/service_info.php. They also give you an option of a $100 rebate on a newer model in lieu of repair.
Great. I just bought a TX-NR626(B) from Adorama because I lost input from my game and BD/DVD ports. And my cable/satellite port cuts off and on.

I'm calling Onkyo to see if they will give me a $100 credit. I'm not hopeful.

Robert
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post #3874 of 3874 Old 08-23-2014, 05:14 PM
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Smile TX-NR609 Audio / USB Network Issue

Same issue surfaced on my unit within the last two weeks. Contacted Onkyo several days ago about the problem before ever seeing this forum. I did tell them that there were many complaints about the issue online in the U.S. as well as the UK. They took my model and serial numbers along with purchase info, and after placing me on hold briefly, advised me that they would send me box and packing material for return and repair at no charge.

The unit is the first and newest of three Onkyo AV receivers I own, to present a problem. The other two are still in service with no issues. I applaud and thank Onkyo for taking responsibility beyond the traditional warranty period when they know there was a defective component. Corporate responsibility is a scarce commodity in this day and age. Great to see that some companies value their reputation and have a desire to maintain their existing customer base.
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Onkyo Tx Nr609 7 2 Channel Network Thx Certified A V Receiver , Onkyo Tx Nr509 5 1 Channel Network A V Receiver , Onkyo Tx Sr309 5 1 Channel Home Theater Receiver
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