thanks for your interest in the issue I noted in the OP and for the interesting dialogue. I will overlook the claims of user error.
Originally Posted by david0406
Now if the OP of this problem is not using a computer and can not create a My Harmony account, and relying solely on the functions of the Harmony " learning" the functions of another remote then maybe he might have an issue.[/U][/B] Who buys these and does not have computer to sync it with? I know he fixed his problem in his own way but his problem does not lie with Harmony or a problem with their database.
"I said, "Well, sure, for now, but there are DOZENS of commands that I use the Onkyo remote for while doing these activites--change aspect ratio, change audio profile from Dolby to all channel etc. etc etc. Are you saying I your database doesn't know a single one of these...and that I have to teach all of them to the 650?" He said, yep, that's what I'm saying.
The function highlighted with italics is in the function menu for the NR609 as " Mode Movie /TV. Next to that button is the same function for Mode Music. Again clearly the OP with the problem has gotten some seriously BAD BAD BAD customer service from Harmony. All these buttons and functions can be moved or re-programmed to make the remote more user friendly to the functions of the 609 he would use regularly.
I felt there was no reason to articulate, when I said that I had set up the Harmony 650 according to instructions, that I have a computer and can set up a My Harmony account. That just seemed too obvious to report. I also felt there was no reason to note that manual programming of each function of the NR609 was the wrong way, the bad way, the time-wasting way, the stupid
way to do it. What I should have articulated better was that, upon assigning the NR609 as a device on the remote (wherein the NR609 is -- BINGO!! -- identified and confirmed in the Harmony database), and then allowing the on-line app to run its sequence, the Harmony then failed to power on the NR609 or anything else. Why would that be? Why, after correctly identifying the NR609, adding it to the remote, doing the same for all other devices, and then watching the remote work flawlessly with ALL commands
for my Panasonic TV, Panasonic DVR, and Panasonic BlueRay.... why would the Onkyo not even power up? User error??
Okay, I agree completely David, I should have known when I was led by the nose by Tech Support to manually program the various commands that something was wrong
, and I did voice that a couple of times ("Wait--You seriously mean we have to program everything manually because of a defect in the database??") that I was getting, as you put it, seriously bad
customer service (of which there are scores of reported examples on the Web). Trust me, I would love to merely move or reprogram buttons rather than having to teach each one of them to the remote first. But if there was not a defect in the NR609 function database, there seemed to be a defect in the download of those functions (even after numerous resets and reprogrammings as led by Tech Support). The only user goof that I am aware of is that, at first, I incorrectly positioned the remotes during the manual "learning" process. I would prefer to not have done a single manual learning step. Each of the 60-plus functions you mentioned, I can only see in the My Harmony's app's database, ready to be "added" via teaching. They're not on the Harmony itself, awaiting repositioning or editing.
Someone did mention I should try programming the Harmony to a different Onkyo receiver, since they all have similar command databases, and see if the process works better. I may just give that a go!
, interesting perspective, thanks. I completely understand the point of your posts, and I'm well aware of the Onkyo remote's capabilities, having successfully used the RC-801M for several years to operate all of my home theater devices (and to generate most of the common commands). I merely wanted to be able to program activities. The RC-801M cannot learn activities. Maybe I'm better off buying an Onkyo remote that CAN!
I appreciate that you are sensitive to each user's needs, because we are all different people driven by different motives. Personally, I hate
that starting to watch Netflix in my system involves a tedious set-up sequence...Turn on TV, turn on AVR, turn on Net-enabled BD-DVD, set TV input to HDMI (from "TV" where it usually is, drawing from the CableCard), setting the BD-DVD to Net, and then selecting Netflix from another menu, setting the AVR input to BD-DVD... I mean, that is quite a process for the wife to handle using the OEM remote(s). I have to say, even having gone through the frustration of setting up the damned Harmony, now to push just one button and then wander off to make popcorn is really a very "nice to have" feature. I think that Harmony's position in the market will be secure as long as there are suckers like me who think that is a cool thing, and so long as that outweighs their dumb, cloud-dependent ("ball and chain") programming and horrible
customer service. Now if I can just get the rest of my little home theater routines set up without losing all of my hair...!
Thanks again to both of you for the interesting conversation.