Onkyo TX-NR609 audio dropouts (compatibility issue with TV?)
Hello, I am new to this and in desperate need of your help!
My issue is, that I experience (at first) random audio dropouts using my Receiver (onkyo tx-609) connected to the TV (LG OLED 65B6V) via HDMI-ARC.
The dropouts are very short (fraction of a second) and appear on all speakers; depending on the material they appear from once in a movie to multiple times in a minute. Audio resumes normal after a dropout.
It only happens, when the receiver has to play a digital audio source (dts or dolby digital) with the tv (internal Netflix app or internal player) as its source.
I tried a replacement receiver connected the same way as the Onkyo -> no issues detectable anymore
The dropouts also disappear when I use another playback device (Amazon FireTV 2nd gen in my case)
what I have already tried:
- different HDMI cable
- other means of signal transport: optical SPDIF
- RMA of the TV -> mainboard change
- Receiver already went through the "loss of audio"-Customer Care Program
- RMA of the Receiver -> HDMI-processing board change
I am thankful of every help I'll get.