The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 532 - AVS Forum
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post #15931 of 19202 Old 11-03-2012, 11:25 AM
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I was able to resolve the issue. Thanks again for your reply!
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post #15932 of 19202 Old 11-03-2012, 11:33 AM
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What was the solution?

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post #15933 of 19202 Old 11-03-2012, 11:51 AM
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Um, entering the *correct* password for my paid Rhapsody account... rolleyes.gif

Duh! biggrin.gif
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post #15934 of 19202 Old 11-03-2012, 05:03 PM
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Great! Better resolved via a "Doh!" moment, then not resolved at all. smile.gif

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post #15935 of 19202 Old 11-03-2012, 08:57 PM
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I just picked up an open box AVR-2112ci from Best Buy for $250 and added a 4 year warranty on the unit. It was missing the manual - anyone know where I can pick these up? Also, what do you think about this receiver and deal? I didn't want to pass it up!

Thanks
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post #15936 of 19202 Old 11-03-2012, 09:07 PM
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Quote:
Originally Posted by Project H View Post

I just picked up an open box AVR-2112ci from Best Buy for $250 and added a 4 year warranty on the unit. It was missing the manual - anyone know where I can pick these up? Also, what do you think about this receiver and deal? I didn't want to pass it up!
Thanks

That's a great price. You can D/L the manual on Denon's site.

http://usa.denon.com/us/downloads/pages/instructionmanual.aspx

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post #15937 of 19202 Old 11-03-2012, 09:12 PM
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Originally Posted by XStanleyX View Post

That's a great price. You can D/L the manual on Denon's site.
http://usa.denon.com/us/downloads/pages/instructionmanual.aspx

Thanks! Greatly appreciate it! With the warranty it was $300 but was well worth it to get that piece of mind for 4 years.

What are some known issues with this receiver, just so I can look out for them incase my unit is affected and what is the recommend firmware version?

Thanks guys - you all rock!
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post #15938 of 19202 Old 11-03-2012, 09:17 PM
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That price is still less than a refurb at accessories4less.com
Just start reading this thread. You'll get all the info you need.

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post #15939 of 19202 Old 11-03-2012, 11:35 PM - Thread Starter
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Quote:
Originally Posted by Project H View Post

Quote:
Originally Posted by XStanleyX View Post

That's a great price. You can D/L the manual on Denon's site.
http://usa.denon.com/us/downloads/pages/instructionmanual.aspx

Thanks! Greatly appreciate it! With the warranty it was $300 but was well worth it to get that piece of mind for 4 years.

What are some known issues with this receiver, just so I can look out for them incase my unit is affected and what is the recommend firmware version?

Thanks guys - you all rock!

Glad you only paid $50 for the warranty because the receiver comes with a 3-year warranty already wink.gif. Still, a great price.

Everything you need to know is at the beginning if this thread.

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post #15940 of 19202 Old 11-04-2012, 03:21 AM
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Quote:
Originally Posted by Project H View Post

Thanks! Greatly appreciate it! With the warranty it was $300 but was well worth it to get that piece of mind for 4 years.
What are some known issues with this receiver, just so I can look out for them incase my unit is affected and what is the recommend firmware version?
Thanks guys - you all rock!

Denon no longer provides hardcopy manuals, rather it is now provided on a CD, although as previously noted you can download it from Denon's website. Also as noted, the 2112CI comes with a 3 year mfr warranty and your credit card company may actually add a 4th year (Amex will do this for sure) so the only real benefit you get from paying BB the $50 is to be able to take the AVR to BB to have them ship it out for repair if you don't have any authorized repair shops in your local area. Issues are discussed in post #4 of this thread and firmware changelog information is discussed in post #6.

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** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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post #15941 of 19202 Old 11-04-2012, 08:47 AM
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Quote:
Originally Posted by jdsmoothie View Post

Great! Better resolved via a "Doh!" moment, then not resolved at all. smile.gif

Indeed. If only all "technical" issues were so easily remedied. smile.gif
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post #15942 of 19202 Old 11-05-2012, 07:33 AM
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Greetings.

Just wanted to share my experience with purchasing a 3312ci (refurb) from Accessories4less.com (A4L). The unit arrived just two days ago. I've plugged it in yesterday and the unit power cycles every 10 seconds or so: it turns on, the display says 'connecting', a relay clicks, and shortly after the unit reboots itself. Just to be sure, I've unplugged all connections (speakers, HDMI, LAN) and the unit continues to power cycle. If I let it do that for a couple of minutes, it stops powering up completely and only the power button flashes amber rapidly.

I called A4L this morning and they want me to address this with Denon directly. Larry, A4L cust service rep, assured me that Denon will return/replace the unit at no charge.
I then called Denon at 201-762-6665 and was on hold far longer than I cared to be so I hung up. Will have to try again later.

A disappointing experience so far. Defective units happen, it's life, but to have me sort this out with Denon on my own is NOT how a DOA situation should be addressed by the vendor.

Not sure I will ever shop with A4L again.

Thanks,
Ed.
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post #15943 of 19202 Old 11-05-2012, 07:41 AM
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^^^

there's a reason why when you are calling northern new jersey why you are having difficulties getting through, you know... there was this little rain shower that blew through, you see... rolleyes.gif

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post #15944 of 19202 Old 11-05-2012, 07:47 AM
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[quote name="ccotenj" [/quote]
Oh yes, I am aware of that and this part is not really upsetting me.

My problem is with A4L washing their hands off after delivering a DOA product.
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post #15945 of 19202 Old 11-05-2012, 07:59 AM
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That's BS! Call them back and get a RMA refund. If they refuse, contact your CC bank.

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post #15946 of 19202 Old 11-05-2012, 08:00 AM
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Hey guys,

I have a weird issue with my PS3 and my 3312CI that I'm hoping someone can resolve. I like to use the HDMI pass through feature at night, but recently my PS3 stopped recognizing that the AVR has been put in standby mode. In other words, the television audio does it's best to recognize the codec but I barely get any sound. The center channel seems to be gone completely as no dialog is heard in games. I've tried deselecting everything but Dolby Digital and the basic lpcm 2-channel audio in the PS3 sound settings, but then I get no sound at all in standby. The only way I get stereo sound to the television is to let the PS3 automatically detect the 2-channel tv audio with the AVR off. Not the end of the world, but it would be nice to figure out the solution. I should say that my PS3 settings haven't changed i.e. (bitstream, hdmi control on, etc.). I've also tried multiple PS3 games to no avail. Finally, the Xbox 360 (also HDMI) doesn't seem to have this problem. It goes from Dolby Digital to 2-channel audio just fine. I'm thinking there is an issue with the current PS3 firmware or a bad HDMI port on the AVR.

I appreciate any help.
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post #15947 of 19202 Old 11-05-2012, 08:24 AM
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doctorwizz,

Yep. I will try to get through to Denon today and see if what A4L are telling me is even true. With the NY/NJ disaster and expected shipping delays I am not sure I wan to go that route.

Will provide an update once i know more. I hope my feedback helps the next person.
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Thanks for this thread! I’ve read a lot and found answers to many of my questions. I am hoping you can advise on connecting my (older) Macbook to my 1612 to watch video downloaded from the internet. I recently purchased a miniDVI to HDMI dongle for video and a toslink to mini toslink optical cable for sound. Naturally I want to hear the sound from the 1612. However, there is only one optical input on the back and that is labeled TV. Can I use that port for my MacBook optical out? I am assuming I need to connect the HDMI out from my MacBook directly to the TV as connecting it to any of the other HDMI ins on the 1612 would override the optical in. So say I have the HDMI going to my TV for video and the optical going to the 1612 for audio, how do I set the 1612 to hear sound from the Macbook and see the video on the TV at the same time? Please let me know if this doesn’t make sense. I am happy to provide more specifics. Thanks in advance!
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post #15949 of 19202 Old 11-05-2012, 08:40 AM
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Looks like your not alone with A4L
They are a company to be avoided.

http://www.resellerratings.com/store/Accessories_4_Less

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post #15950 of 19202 Old 11-05-2012, 08:54 AM
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Quote:
Originally Posted by truename View Post

doctorwizz,
Yep. I will try to get through to Denon today and see if what A4L are telling me is even true.

What is the stated policy on their website? Seems to me if they are adhering to their own expressed written policy, you will have to go through Denon as stipulated by them. And the lesson for future purchases? Read their return/defectives policy and decide if you can live with it before handing over your credit card.

Mourning the disappearing usage of the -ly suffix. Words being cut-off before they've had a chance to fully form, left incomplete, with their shoelaces untied and their zippers undone. If I quote your post (or post in your thread) without comment, please check your zipper.
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post #15951 of 19202 Old 11-05-2012, 09:02 AM
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What is the stated policy on their website? Seems to me if they are adhering to their own expressed written policy, you will have to go through Denon as stipulated by them. And the lesson for future purchases? Read their return/defectives policy and decide if you can live with it before handing over your credit card.
.

Acessories4less will pay for return shipping of a defective item only if it is being returned for an exchange. We will not pay for the return of any item being returned for a refund.

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post #15952 of 19202 Old 11-05-2012, 09:14 AM
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Originally Posted by truename View Post

Oh yes, I am aware of that and this part is not really upsetting me.
My problem is with A4L washing their hands off after delivering a DOA product.

Not washing their hands at all, rather just following Denon's protocol put in place earlier this year. Prior to that AC4L was dealing directly with the customer, however, as it turns out, many of the units that buyers were claiming were defective, when returned to Denon, were determined not be defective at all (not implying yours is not defective) and therefore Denon decided to step in an take over troubleshooting the issue prior to having the buyer return to the unit.

Quote:
Originally Posted by doctorwizz View Post

Looks like your not alone with A4L
They are a company to be avoided.
http://www.resellerratings.com/store/Accessories_4_Less

Not true at all. AC4L has been in business over 10 years, often recommended as a source for refurb items on this forum. As noted by another poster, buyers should not do business with a company without fully understanding the company's return policy. Also, AC4L only sells the units that Denon sends to them and cannot be blamed for any defective units.

---------------------------------
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Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Atlantic Tech
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post #15953 of 19202 Old 11-05-2012, 09:21 AM
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Yeah but truename called acl and they told him to contact Denon when it is clearly stated that they will pay for return shipping on defective porducts when you get a replacement.
He is not the first customer they did that to.
When a company does that, they can never be trusted.

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post #15954 of 19202 Old 11-05-2012, 09:22 AM
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Quote:
Originally Posted by ViciousToaster View Post

Hey guys,
I have a weird issue with my PS3 and my 3312CI that I'm hoping someone can resolve. I like to use the HDMI pass through feature at night, but recently my PS3 stopped recognizing that the AVR has been put in standby mode. In other words, the television audio does it's best to recognize the codec but I barely get any sound. The center channel seems to be gone completely as no dialog is heard in games. I've tried deselecting everything but Dolby Digital and the basic lpcm 2-channel audio in the PS3 sound settings, but then I get no sound at all in standby. The only way I get stereo sound to the television is to let the PS3 automatically detect the 2-channel tv audio with the AVR off. Not the end of the world, but it would be nice to figure out the solution. I should say that my PS3 settings haven't changed i.e. (bitstream, hdmi control on, etc.). I've also tried multiple PS3 games to no avail. Finally, the Xbox 360 (also HDMI) doesn't seem to have this problem. It goes from Dolby Digital to 2-channel audio just fine. I'm thinking there is an issue with the current PS3 firmware or a bad HDMI port on the AVR.
I appreciate any help.

Will your TV accept DD 5.1 directly from the PS3 or just PCM 2.0? More than likely your issue is tied to a recent firmware update to the PS3. As a workaround, you may want to consider connecting the PS3(HDMI) directly to the TV with PS3(optical) to the AVR and set the PS3 to "Multi Audio Out" as you're not likely to notice any difference in audio quality.

---------------------------------
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Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Atlantic Tech
** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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post #15955 of 19202 Old 11-05-2012, 09:25 AM
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Quote:
Originally Posted by doctorwizz View Post

Yeah but truename called acl and they told him to contact Denon when it is clearly stated that they will pay for return shipping on defective porducts when you get a replacement.
He is not the first customer they did that to.
When a company does that, they can never be trusted.

If you read his post again, you'll note that Denon has yet to determine his unit is defective, so there's no reason for AC4L to take any action at this point.

---------------------------------
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Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Atlantic Tech
** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
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post #15956 of 19202 Old 11-05-2012, 09:32 AM
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Quote:
Originally Posted by gramboda View Post

Thanks for this thread! I’ve read a lot and found answers to many of my questions. I am hoping you can advise on connecting my (older) Macbook to my 1612 to watch video downloaded from the internet. I recently purchased a miniDVI to HDMI dongle for video and a toslink to mini toslink optical cable for sound. Naturally I want to hear the sound from the 1612. However, there is only one optical input on the back and that is labeled TV. Can I use that port for my MacBook optical out? I am assuming I need to connect the HDMI out from my MacBook directly to the TV as connecting it to any of the other HDMI ins on the 1612 would override the optical in. So say I have the HDMI going to my TV for video and the optical going to the 1612 for audio, how do I set the 1612 to hear sound from the Macbook and see the video on the TV at the same time? Please let me know if this doesn’t make sense. I am happy to provide more specifics. Thanks in advance!

Yes. Although the optical input defaults to "TV" it can be "assigned" to other source names, just as is the case with the coax digital and HDMI inputs. Although HTPCs sometimes have issues connecting to an AVR, technically, you can connect the MacBook HDMI to the AVR as well as the optical to the AVR, assigning both inputs to the same source name (Input Assign, p. 68 OM). Then change the INPUT MODE setting (p. 69 OM) for that source to "Digital". If that doesn't work and you go HDMI to the TV with optical to the AVR, simply select the MacBook HDMI input on the TV as well as selecting the optical input on the AVR.

---------------------------------
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Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Atlantic Tech
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Quote:
Originally Posted by jdsmoothie View Post

Will your TV accept DD 5.1 directly from the PS3 or just PCM 2.0? More than likely your issue is tied to a recent firmware update to the PS3. As a workaround, you may want to consider connecting the PS3(HDMI) directly to the TV with PS3(optical) to the AVR and set the PS3 to "Multi Audio Out" as you're not likely to notice any difference in audio quality.

As far as I know, the TV would only accept PCM 2.0. The TV has a small sub so technically it's 2.1 if that matters. I should also mention that it is a "slim" PS3 which is why I'm letting the AVR decode.

The optical connection makes sense. I'll go with that until the next PS3 firmware update.

Thanks!
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post #15958 of 19202 Old 11-05-2012, 10:12 AM
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Yes I read it but they assured him Denon would repace it at no charge. If a call to Denon determines that it is defective, then A4L should be the one that replaces it.
I'm not convinced that Denon would replace it free. They may replace or repair if the owner pays to ship it to Denon. Or takes it to a auth serverice center. Still that would take too long most likely.

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post #15959 of 19202 Old 11-05-2012, 11:00 AM
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Hi guys, and thanks for this thread.

Someone advised me to post here the questions I posted there (http://www.avsforum.com/t/1437547/denon-avr-3312-how-to-output-analog-signal-from-hdmi-input#post_22558638)

Basically I would like to get a proper analog line out on an AVR-3312 for the HDMI inputs.

Here is the set-up I would like to achieve with this:

Macmini HDMI out > AVR-3312> DVR out> Vintage Amp AUX IN.

I would like to set up 2 systems of speakers, on in the 3312, and the other in a Revox integrated amp.

I managed to get some analog inputs (CD and Phono) through the DVR OUT and ZONE 2/3 OUT,
some Toslink as well, but no HDMI.

Is this even possible?

Thanks for your replies!
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post #15960 of 19202 Old 11-05-2012, 11:14 AM - Thread Starter
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no, it is not possible. Pretty much no receiver will downmix HDMI inputs to analog stereo RCA output.

generally, all Denons can output only analog inputs to analog output. Your 3312 has the ability to also output 2.0 PCM digital signals from SPDIF inputs (optical/coax digital) but not HDMI.

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