The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 639 - AVS | Home Theater Discussions And Reviews
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post #19141 of 19616 Old 07-23-2014, 07:35 AM
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jdsmoothie,


Thanks. Your work here, as well as batpig's, was one of the reasons I bought the 3312CI.


My intermittent failure is frustrating. I'm sure that not all Denon 3312's have the problem that mine has. I have no idea what % does have the same problem. However, another poster, just upstream, does have the same problem. I really don't care what % Denon has: to me, it is a 100% rate of failure. In comparison, I NEVER had to reset my Sony, let alone have any failures, intermittent or otherwise.


I talked to a Denon repair rep. To say I was underwhelmed would be an optimistic spin on my conversation. I was told to retry the steps I'd already taken and then to take it into a repair center. In my dream world, Denon would have issued an RMA authorization (I have the original box; I registered it online) and allowed shipment to them. In a really good dream world, they would have shipped a new unit back after receiving mine. I understand that a refurbished 3312 would be the best I could hope for. However, I'd PREFER if I got a refurbished unit that it would have a NEW warranty with a 3 year clock starting when I received it. My unit started failing several months ago; a little over a year after I bought it.


The Denon rep did not volunteer if he'd ever heard of a similar failure. Frankly, I've read better advice from you and batpig.


I'll call the independent Denon affiliated repair center 2 1/2 hours away and find out what they think. I'm pretty sure it'll be, "Bring it in and we'll see if we can replicate the issue." That will leave me without an AVR for an undetermined period of time. I would expect it to be 3 to 6 weeks. That is poor.


I like it when it works.
I don't like Denon customer service. (Polite, but certainly not doing what is in my best interest.)
I don't like Denon repair service.
I don't like Denon "refurbished with warranty running out" as their replacement program.


Maybe I'm too pessimistic. I'd LOVE to find out I have a bad speaker. (How would I test, if it's intermittent, and happens at various volume levels?) Maybe Denon will step up and offer a replacement a day after I get it to the repair center. Shrug. After talking to their rep, I don't hold out hope for that.


Thanks for all your help.


Ken
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post #19142 of 19616 Old 07-23-2014, 08:19 AM
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^^
There's no reason for a mfr to provide a brand new warranty on a refurbished unit, rather if one is issued, you would have whatever warranty period still remains from the original purchase. You may be better served shipping it to the factory repair center (PanurgyOEM) as not only are average turn around times quicker (1-2 weeks), but they would be better capable of resolving the issue. Prior to shipping, however, I would confirm that if Panurgy is not able to replicate the issue, that you would like a working refurbished unit in its place.

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post #19143 of 19616 Old 07-28-2014, 03:41 PM
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The HDMI boards on my avr 2112ci and panasonic gt50 were fried in a lightning storm last night.Can I replace the board on the Denon or buy a new receiver?
The sound still works.
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post #19144 of 19616 Old 07-28-2014, 04:07 PM
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Quote:
Originally Posted by gavone1976 View Post
The HDMI boards on my avr 2112ci and panasonic gt50 were fried in a lightning storm last night.Can I replace the board on the Denon or buy a new receiver?
The sound still works.
Carefully check all items in your house...you may have enough damage to make a homeowner's claim. I didn't think I did, but ended up filing and getting all new stuff.
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post #19145 of 19616 Old 07-28-2014, 10:58 PM
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Denon 2112ci a gross disappointment

I am here basically to rant and to ask for a recommendation.

I bought a Denon 2112ci about two years ago from Best Buy. I upgraded it from a Denon 1912, which I owned for about three weeks. The 1912 was very flaky and worked whenever it felt like it, particularly the AirPlay feature, which rarely worked. The 2112ci was a little better, but still the AirPlay feature disappears regularly.

The biggest complaint I have is the unit is extremely temperamental, with many of the features simply turning off and on with no apparent cause. The Internet Radio feature would sometimes work and other times when I clicked on the Internet Radio button, either on the remote or on the front panel the unit would switch to an all black screen with none of the normal Internet Radio interface showing. A hard reset, accomplished by pulling the plug from the high quality UPS that the unit has been plugged into since day one, was the only way to get it working again. I had similar issues with simply turning the unit on. At least once every week or two the unit would refuse to turn on until I performed a hard reset. I've also done probably a hundred microprocessor resets on this thing. That is supports solution to everything. They never come out and admit that this unit is a POS.

I have been very, very ill over the past 18 months or I would have brought it in for a refund long ago. I only in the last two months have managed to even get out of bed for more than 5 minutes. Having to get up and walk across my room to reset the unit was a real problem.

I've been trying to muster the energy to take it back to Best Buy. Fortunately, I purchased the extended warranty, which gives me four years of support. I contacted Best Buy over a year ago and mentioned my issues and they told me there was no hurry, that I could exchange it anytime during the four years.

BTW, I have spoken with Denon tech support many times, who are actually fairly friendly, although they don't really have solutions. I can't recall how many times they told me the next firmware update could "help" with my issues. They did not.

Today I tried to check for a firmware update. To my surprise I was unable to even select the menu option to do so. I know the Internet connection to the unit is working as I use the browser interface to control it a fair amount. Testing this again proved it was working, yet when I tried to do anything internet related besides access the control interface it simply did not work. I went into "Setup Wizard" - "Network Setup" and it said the Network was configured. A quick check of the network configuration and it was working to a point. The browser was definitely controlling it through the IP address of the network interface, yet still nothing else worked. When I go to Pandora it tells me "No Network Connection"

I have unplugged it for an hour and it made no difference. I cannot even go into the menu area that allows me to program the network.

Anyway, this thing has been a lemon since day one, just like the Denon 1912.


Can anyone recommend a company that makes a solid unit with similar features for around the $700 range? I haven't kept up on this stuff and I could use some recommendations. I really don't like SONY because I had a bunch of SONY products that had premature deaths back in the late 70's to Early 80's. I was partial to Onkyo as I have an M-504 AMP and P-304 Pre-Amp that are now 28 years old and working as well as the day I bought them. My 5-Disc Onkyo CD player died a few days ago, also 28 years old. I did have an Onkyo A/V Receiver just prior to my Denon experience that died in five years of little use. It is hard to know which direction quality has gone over the years for these companies. I do know one thing, everything used to last a lot longer 30 years ago. Everything today seems almost intentionally designed to fail at some point just past the warranty. That may seem cynical, but it has been my experience.

The Denon stuff has been an utter disappointment. I am going to find my receipt and head to Best Buy tomorrow. I'd love to hear recommendation for at least a good company that has products that actually do what they claim.

-------------------------------
Oh, I thought I should mention that I know the network connection to the Denon 2112ci is rock solid. I have been a computer engineer for 34 years and I have designed some of the largest networks in the country and in Europe. I can do this stuff with my eyes closed, so to speak. I have a killer home network with Gigabit switches on every floor and a separate one for the security system. I have tested the connection to the 2112ci and it works great. None of the configuration parameters have changed, although I can't get into the menus far enough to see any more than the IP address at this point. This unit has simply lost its mind. The 2112ci is installed in a wire rack with ten inches free air flow in every directions, up, down, left, right, front, & back. It has never gotten so much as warm, much less overheated.

Edited to add:
My firmware was last checked for an update a few months ago, at which time there was no update. so my unit is likely up to date.

Edit #2 :
It's been a few hours since I posted this. I've done three processor resets to no avail. Internet functions still do not work except for the browser control of the unit; However, for no apparent reason the network configuration menu options are suddenly available and I was able to confirm the settings are correct. These were not available after the numerous resets. The networking ability of this unit has to be working at some level given DHCP negotiated all the correct settings and the browser control is instant and flawless.

I've been reading reviews on all the latest A/V receivers and one thing is clear, they nearly all have serious glitches and intermittent problems. I find it unsettling that seemingly no one is able to make a reliable, functioning receiver. I may have as good a unit as I can expect to have in spite of the fact it is a POS.

Last edited by ArJunaBug; 07-29-2014 at 02:05 AM. Reason: see bottom of post
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post #19146 of 19616 Old 07-28-2014, 11:13 PM
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Quote:
Originally Posted by gavone1976 View Post
The HDMI boards on my avr 2112ci and panasonic gt50 were fried in a lightning storm last night.Can I replace the board on the Denon or buy a new receiver?
The sound still works.
I feel for you. I had a similar experience about 15 years ago when my chimney was struck so hard it threw bricks and pieces of bricks up to 100 feet away. When it hit I felt as if the bolt went through me and for a split second I though I was dead.

I have always been careful to utilize power protection and even back then I had UPS's installed on all my electronics and computers in the house. Other stuff was protected with a minimum of quality surge protectors. in spite of all that I lost about $2,900 in equipment, including an old 240v electric range built with nothing but old fashioned rheostats and no other electronics. What I discovered was that besides the range, the equipment which was damaged were all connected to either a telephone line or a 4-pair Cat-5 cable. The electromagnetic pulse caused by the lighting bolt induced a current in all these long wires sufficient to fry the equipment they were connected to. I have since eliminated land lines and moved to using the shortest wires possible in my network and linking them to centrally located hubs/switches on each floor and then short hops between floors. I'm not a fan of WiFi filling my house 24/7, so this is not an option for me. It's quite amazing what lightning can do.

My insurance company was very generous in replacing everything and then some, with no depreciation of any kind factored in. I would get a whole new unit if you file a claim. You never know the extent of the damage to the unit. Something else in the unit could go tomorrow or next month due to the strike and you may have no recourse then.

Good luck.

Last edited by ArJunaBug; 07-28-2014 at 11:17 PM.
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post #19147 of 19616 Old 07-29-2014, 02:25 AM
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Quote:
Originally Posted by gavone1976 View Post
The HDMI boards on my avr 2112ci and panasonic gt50 were fried in a lightning storm last night.Can I replace the board on the Denon or buy a new receiver?
The sound still works.
You can likely find a Denon X2000 on clearance for what it would cost to replace the HDMI board of he 2112CI.

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post #19148 of 19616 Old 07-29-2014, 05:41 AM
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Quote:
Originally Posted by ArJunaBug View Post
I am here basically to rant and to ask for a recommendation.

I bought a Denon 2112ci about two years ago from Best Buy. I upgraded it from a Denon 1912, which I owned for about three weeks. The 1912 was very flaky and worked whenever it felt like it, particularly the AirPlay feature, which rarely worked. The 2112ci was a little better, but still the AirPlay feature disappears regularly.

The biggest complaint I have is the unit is extremely temperamental, with many of the features simply turning off and on with no apparent cause. The Internet Radio feature would sometimes work and other times when I clicked on the Internet Radio button, either on the remote or on the front panel the unit would switch to an all black screen with none of the normal Internet Radio interface showing. A hard reset, accomplished by pulling the plug from the high quality UPS that the unit has been plugged into since day one, was the only way to get it working again. I had similar issues with simply turning the unit on. At least once every week or two the unit would refuse to turn on until I performed a hard reset. I've also done probably a hundred microprocessor resets on this thing. That is supports solution to everything. They never come out and admit that this unit is a POS.

I have been very, very ill over the past 18 months or I would have brought it in for a refund long ago. I only in the last two months have managed to even get out of bed for more than 5 minutes. Having to get up and walk across my room to reset the unit was a real problem.

I've been trying to muster the energy to take it back to Best Buy. Fortunately, I purchased the extended warranty, which gives me four years of support. I contacted Best Buy over a year ago and mentioned my issues and they told me there was no hurry, that I could exchange it anytime during the four years.

BTW, I have spoken with Denon tech support many times, who are actually fairly friendly, although they don't really have solutions. I can't recall how many times they told me the next firmware update could "help" with my issues. They did not.

Today I tried to check for a firmware update. To my surprise I was unable to even select the menu option to do so. I know the Internet connection to the unit is working as I use the browser interface to control it a fair amount. Testing this again proved it was working, yet when I tried to do anything internet related besides access the control interface it simply did not work. I went into "Setup Wizard" - "Network Setup" and it said the Network was configured. A quick check of the network configuration and it was working to a point. The browser was definitely controlling it through the IP address of the network interface, yet still nothing else worked. When I go to Pandora it tells me "No Network Connection"

I have unplugged it for an hour and it made no difference. I cannot even go into the menu area that allows me to program the network.

Anyway, this thing has been a lemon since day one, just like the Denon 1912.


Can anyone recommend a company that makes a solid unit with similar features for around the $700 range? I haven't kept up on this stuff and I could use some recommendations. I really don't like SONY because I had a bunch of SONY products that had premature deaths back in the late 70's to Early 80's. I was partial to Onkyo as I have an M-504 AMP and P-304 Pre-Amp that are now 28 years old and working as well as the day I bought them. My 5-Disc Onkyo CD player died a few days ago, also 28 years old. I did have an Onkyo A/V Receiver just prior to my Denon experience that died in five years of little use. It is hard to know which direction quality has gone over the years for these companies. I do know one thing, everything used to last a lot longer 30 years ago. Everything today seems almost intentionally designed to fail at some point just past the warranty. That may seem cynical, but it has been my experience.

The Denon stuff has been an utter disappointment. I am going to find my receipt and head to Best Buy tomorrow. I'd love to hear recommendation for at least a good company that has products that actually do what they claim.

-------------------------------
Oh, I thought I should mention that I know the network connection to the Denon 2112ci is rock solid. I have been a computer engineer for 34 years and I have designed some of the largest networks in the country and in Europe. I can do this stuff with my eyes closed, so to speak. I have a killer home network with Gigabit switches on every floor and a separate one for the security system. I have tested the connection to the 2112ci and it works great. None of the configuration parameters have changed, although I can't get into the menus far enough to see any more than the IP address at this point. This unit has simply lost its mind. The 2112ci is installed in a wire rack with ten inches free air flow in every directions, up, down, left, right, front, & back. It has never gotten so much as warm, much less overheated.

Edited to add:
My firmware was last checked for an update a few months ago, at which time there was no update. so my unit is likely up to date.

Edit #2 :
It's been a few hours since I posted this. I've done three processor resets to no avail. Internet functions still do not work except for the browser control of the unit; However, for no apparent reason the network configuration menu options are suddenly available and I was able to confirm the settings are correct. These were not available after the numerous resets. The networking ability of this unit has to be working at some level given DHCP negotiated all the correct settings and the browser control is instant and flawless.

I've been reading reviews on all the latest A/V receivers and one thing is clear, they nearly all have serious glitches and intermittent problems. I find it unsettling that seemingly no one is able to make a reliable, functioning receiver. I may have as good a unit as I can expect to have in spite of the fact it is a POS.
Being a Denon thread, I am not sure you will get too many recommendations. I have owned a 3808, 2112, and a 4311. My 2112 handles Airplay via WiFi just fine. The only issue I have ever run into is the current Netflix DD+ issue with my 4311.

I am sorry your unit is not operating as it should, but no company makes perfect AVRs and you will find a large number of people who dislike any particular brand.

Hopefully, BB lets you swap out the 2112 for a newer Denon that works and you will see why so many of us prefer this brand.
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post #19149 of 19616 Old 07-31-2014, 07:49 AM
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I'm one of those who are experiencing the problem. It happened almost every day until I reset microprocessor. Now it happens Intermittently, like once every a few days. I thought it would be hardware related but it interesting that resetting tamed it down. Not completed fixed though. I'll try to reset it a few more times when I get a chance. It might fix the problem permanently if I'm lucky. I'm reluctant to take it to service center as it's hard to duplicate the problem. I have some warranty period left so I'll see how it goes for now.
Updates for those who are experiencing random channel dropping.
It's been over a week without dropping channels. I think I'm good now. I reset microprocessor 3 times, removed all banana plugs and connected bare wire directly to 3312CI binding post.

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post #19150 of 19616 Old 08-04-2014, 06:30 AM
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Denon AVR-1913 Lost Network Connectivity

I have a Denon AVR-1913. The other day, I lost network connectivity. I’ve done the Microprocessor and Microprocessor Network reset. I’ve shut everything down for about a day. Rebooted my router, switch cables, ports and finally routers.

Nothing seems to get me a network connection.

When I plug the 1913 into my router or hub, the connectivity light never illuminates.

Also, the firmware version is blank. I don’t think I’ve done a firmware version upgrade in the last couple of months. The last time I upgraded the firmware (about a year ago) I had to reset the 1913 to get it back to being able to connect to the network.

Any suggestions?

TIA.

-JJ
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post #19151 of 19616 Old 08-04-2014, 06:54 AM
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^^
If wired directly to the modem/router does not work while other devices are able to connect, then try 4-5 "network" resets in a row. If still no joy, the unit should still be under the 2 year warranty to get warranty repair, or if not, check with your credit card issuer as they may add a 3rd year for free.

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post #19152 of 19616 Old 08-04-2014, 07:26 AM
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jdsmoothie, I'll give it try after work. I found an old post where I was able to get it working. Thank you. -JJ
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post #19153 of 19616 Old 08-04-2014, 06:43 PM
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Since my hdmi board is fried on my 2112,I am currently using analog cables for audio going from xfinity box to denon and HDMI for video going from xfinity box to panasonic gt50.When I try using optical audio cable from xfinity to denon I have no sound.
Is optical audio for 5.1 not an option here?
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post #19154 of 19616 Old 08-04-2014, 06:55 PM
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Originally Posted by gavone1976 View Post
Since my hdmi board is fried on my 2112,I am currently using analog cables for audio going from xfinity box to denon and HDMI for video going from xfinity box to panasonic gt50.When I try using optical audio cable from xfinity to denon I have no sound.
Is optical audio for 5.1 not an option here?
You need to assign that input to optical.

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post #19155 of 19616 Old 08-05-2014, 03:24 AM
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Originally Posted by gavone1976 View Post
Since my hdmi board is fried on my 2112,I am currently using analog cables for audio going from xfinity box to denon and HDMI for video going from xfinity box to panasonic gt50.When I try using optical audio cable from xfinity to denon I have no sound.
Is optical audio for 5.1 not an option here?
As noted by the image below, the OPT IN defaults to TV, so either select TV on the remote or reassign the OPT IN to SAT/CBL and then change the INPUT MODE for that source to "Digital."

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post #19156 of 19616 Old 08-05-2014, 03:32 PM
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jdsmoothie, I'll give it try after work. I found an old post where I was able to get it working. Thank you. -JJ
No joy. Called Denon and got a recording they are closed for an important meeting.

...and I just realized I posted a 1913 question in a xx12 thread. Rough week.

-JJ

Last edited by jjthomas; 08-05-2014 at 03:38 PM.
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post #19157 of 19616 Old 08-06-2014, 06:28 PM
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^^^
I called Denon. The tech said that since the MAC address is blank, when I go setup>network> information, my network card is dead and needs unit to go to a service center.

-JJ
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post #19158 of 19616 Old 08-17-2014, 03:34 PM
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A warranty claim against your network setup perhaps....there's absolutely nothing in your post to suggest that the 3312 is at fault - and absolutely everything to suggest that the network (or the PC) is.

If you've managed to get the Denon attached via ethernet (since it doesn't have wireless in the first place...) then why is connecting the PC the same way not an option?
For some reason I missed this reply when I checked the thread a while ago, sorry for the late response!

I have tried using AirPlay from another PC and I experience the same issue, so I don't think the problem is the PC. The Denon is next to the router on my TV stand, but the desktop is in another room where running Ethernet isn't possible. However, I have connected it with Ethernet temporarily to troubleshoot, and it doesn't help.

I'm going to try replacing the router to see if it is the problem. If that doesn't help, I'll return the router and initiate the warranty claim process.

Does anyone have a recommendation for a dual band router that has worked well with AirPlay on the Denon?
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post #19159 of 19616 Old 08-17-2014, 04:16 PM
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Quote:
Originally Posted by cjressel View Post
For some reason I missed this reply when I checked the thread a while ago, sorry for the late response!

I have tried using AirPlay from another PC and I experience the same issue, so I don't think the problem is the PC. The Denon is next to the router on my TV stand, but the desktop is in another room where running Ethernet isn't possible. However, I have connected it with Ethernet temporarily to troubleshoot, and it doesn't help.

I'm going to try replacing the router to see if it is the problem. If that doesn't help, I'll return the router and initiate the warranty claim process.

Does anyone have a recommendation for a dual band router that has worked well with AirPlay on the Denon?
I use the Asus 66u
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post #19160 of 19616 Old 08-17-2014, 04:19 PM
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Originally Posted by Nickff View Post
I use the Asus 66u
Thanks, I was looking at that exact one.
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post #19161 of 19616 Old 08-17-2014, 04:21 PM
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I also use the N66u, one of the best.

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post #19162 of 19616 Old 08-18-2014, 06:00 PM
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Denon 2312ci shuts off during pandora

looks like it might be overheating but i don't get teh red flashing ring around the power button. The top of the receiver feels pretty warm though. It's never done this before, how can i confirm it is overheating and what can I do to resolve it? It's sitting in a wire rack, totally open on all sides.

Or is there a sleep timer or something I am not aware of?
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post #19163 of 19616 Old 08-19-2014, 02:42 AM
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^^
If it shuts down after the same amount of time each time the unit is powered on, it is possible that the Sleep Timer (p. 81 Owner's manual) is kicking in without setting it to ON. Is Pandora the only source that causes this? The unit has a 3 year warranty so if repair is required, you'll likely want to get it to a repair facility soon.

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Last edited by jdsmoothie; 08-19-2014 at 02:46 AM.
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post #19164 of 19616 Old 08-19-2014, 09:30 AM
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Quote:
Originally Posted by jdsmoothie View Post
^^
If it shuts down after the same amount of time each time the unit is powered on, it is possible that the Sleep Timer (p. 81 Owner's manual) is kicking in without setting it to ON. Is Pandora the only source that causes this? The unit has a 3 year warranty so if repair is required, you'll likely want to get it to a repair facility soon.
Actually the red light does flash, i just couldn't see it because the room was too bright. So it's definitely over heating but only when I access internet features like Pandora.

I can watch TV through the receiver all night without issues.

It is still under warranty so I will think about sending it in. I just hate the idea of not having the receiver around for 3-4 weeks..
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post #19165 of 19616 Old 08-19-2014, 10:22 AM
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itll eventually die completely. 3-4 weeks is optimistic. Mine took closer to 8-10.
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post #19166 of 19616 Old 08-19-2014, 09:51 PM
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Lifesaver

This thread just saved my sanity and maybe my life.

My new AVR-X2000 was causing the video to my Panasonic plasma to go completely out with copy protected (HBO movies, series) content from my HTPC. Non copy protected content worked fine. It seemed to be an obvious HTCP problem. With the AVR out, HDMI connected directly from HTPC to TV, it worked.

I tried putting an HDMI switch between the HTPC and the AVR. No help. Also tried between the AVR and the TV. No help.

What was interesting was that running WMC in a window did not have any problems. As soon as I put it into full screen, the picture would go away.

Google got me to this thread and I eventually found this:

Quote:
NVIDIA video card owners: Try the following: Bring up the NVIDIA control panel. For display options, select the AVR (not the HTPC display). AVR->Adjust desktop color settings->Apply the following enhancements->Content type reported to the display->Full-screen video (vice the default of AUTO).
Set that and like magic, full screen protected content magically appeared!
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post #19167 of 19616 Old 08-19-2014, 11:54 PM
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Quote:
Originally Posted by CitznFish View Post
Actually the red light does flash, i just couldn't see it because the room was too bright. So it's definitely over heating but only when I access internet features like Pandora.

I can watch TV through the receiver all night without issues.

It is still under warranty so I will think about sending it in. I just hate the idea of not having the receiver around for 3-4 weeks..
This issue is certainly a strange one as the Pandora volume level is likely at least 20-30db lower than TV viewing. Is the "red" blinking light fast (ie 2x/sec) or slow (once/2 sec) as the slow would indicate a ventilation problem? Check for a loose speaker wire from one post touching another if fast blinking. How much clearance above the unit? If you do have to send in for repair, consider shipping to the factory repair center (PanurgyOEM, NJ) as turn around times are generally much quicker (1-2 weeks) than at a local repair facility.

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post #19168 of 19616 Old 08-19-2014, 11:56 PM
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Quote:
Originally Posted by Illuminated View Post
This thread just saved my sanity and maybe my life.

My new AVR-X2000 was causing the video to my Panasonic plasma to go completely out with copy protected (HBO movies, series) content from my HTPC. Non copy protected content worked fine. It seemed to be an obvious HTCP problem. With the AVR out, HDMI connected directly from HTPC to TV, it worked.

I tried putting an HDMI switch between the HTPC and the AVR. No help. Also tried between the AVR and the TV. No help.

What was interesting was that running WMC in a window did not have any problems. As soon as I put it into full screen, the picture would go away.

Google got me to this thread and I eventually found this:



Set that and like magic, full screen protected content magically appeared!
Great! Glad it helped. Join us in the 2013 Denon E/X Models thread reviewing posts #3-6 in that thread for more helpful information on your X2000 to include firmware change log information.

The 'Official' 2013 Denon "E Series" / "X Series" AVR Model Owner's Thread & FAQ

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** Think the AVR is defective?  Reset the microprocessor 5 times. 
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post #19169 of 19616 Old 08-20-2014, 06:34 AM - Thread Starter
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Quote:
Originally Posted by Illuminated View Post
This thread just saved my sanity and maybe my life.

My new AVR-X2000 was causing the video to my Panasonic plasma to go completely out with copy protected (HBO movies, series) content from my HTPC. Non copy protected content worked fine. It seemed to be an obvious HTCP problem. With the AVR out, HDMI connected directly from HTPC to TV, it worked.

I tried putting an HDMI switch between the HTPC and the AVR. No help. Also tried between the AVR and the TV. No help.

What was interesting was that running WMC in a window did not have any problems. As soon as I put it into full screen, the picture would go away.

Google got me to this thread and I eventually found this:



Set that and like magic, full screen protected content magically appeared!
Isn't HDMI just awesome?

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post #19170 of 19616 Old 08-20-2014, 10:02 PM
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Quote:
Originally Posted by cjressel View Post
For some reason I missed this reply when I checked the thread a while ago, sorry for the late response!

I have tried using AirPlay from another PC and I experience the same issue, so I don't think the problem is the PC. The Denon is next to the router on my TV stand, but the desktop is in another room where running Ethernet isn't possible. However, I have connected it with Ethernet temporarily to troubleshoot, and it doesn't help.

I'm going to try replacing the router to see if it is the problem. If that doesn't help, I'll return the router and initiate the warranty claim process.

Does anyone have a recommendation for a dual band router that has worked well with AirPlay on the Denon?
I received the Asus RT-N66U router today and had the same exact issues with AirPlay on my Denon. I tested it using only Ethernet from both my desktop and laptop. I think it's time to try the warranty repair process. Luckily, I still have 3 days until my 3 year time period has passed and there is a service center less than 30 minutes from my house.
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