The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 639 - AVS Forum
Forum Jump: 
Reply
 
Thread Tools
post #19141 of 19147 Old 07-21-2014, 01:00 PM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 43,002
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 350 Post(s)
Liked: 1318
^^
All I know is that it has been reported to work with some issues where once did not.

---------------------------------
"JD" – jd@avscience.com ; shop.avscience.com ; 585-645-1006, AVScience - AVSForum sponsor for 15 years  
Mon - Fri: 8am – 8pm EST (Sat/Sun, leave message)
Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Oppo, Parasound 
** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
jdsmoothie is online now  
Sponsored Links
Advertisement
 
post #19142 of 19147 Old 07-21-2014, 07:36 PM
Newbie
 
Join Date: Jul 2014
Location: India
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 0
Unhappy

Hello,

I have Denon AVR2312 CI since last 1 year. I am experiencing problems when i am in middle of the movie. The sound drops off. However this problem is resolved for short time when i plug out hdmi cable from hdmi out of AVR and plug it back in, but the problem again starts and i hear click sound before the sound goes off. I shall be grateful if anybody could help me here and suggest what the problem is. Also i would like to add here that sound completely goes off from center channel speaker and i can only hear faint sound of movie from left and right speakers.

Thanks
Gurpreet Singh

Last edited by Gurpreet Singh; 07-21-2014 at 07:40 PM.
Gurpreet Singh is online now  
post #19143 of 19147 Old 07-21-2014, 10:04 PM
AVS Special Member
 
Mrkazador's Avatar
 
Join Date: Jun 2005
Posts: 3,828
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 248
Quote:
Originally Posted by Gurpreet Singh View Post
Hello,

I have Denon AVR2312 CI since last 1 year. I am experiencing problems when i am in middle of the movie. The sound drops off. However this problem is resolved for short time when i plug out hdmi cable from hdmi out of AVR and plug it back in, but the problem again starts and i hear click sound before the sound goes off. I shall be grateful if anybody could help me here and suggest what the problem is. Also i would like to add here that sound completely goes off from center channel speaker and i can only hear faint sound of movie from left and right speakers.

Thanks
Gurpreet Singh
Same thing happens on my 2312ci along with a few other members here. I don't know if anyone has gotten it fixed from Denon.
Mrkazador is offline  
post #19144 of 19147 Old Yesterday, 05:05 PM
Member
 
m9610172's Avatar
 
Join Date: Oct 2006
Location: WA
Posts: 78
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Liked: 12
Quote:
Originally Posted by Mrkazador View Post
Same thing happens on my 2312ci along with a few other members here. I don't know if anyone has gotten it fixed from Denon.
I'm one of those who are experiencing the problem. It happened almost every day until I reset microprocessor. Now it happens Intermittently, like once every a few days. I thought it would be hardware related but it interesting that resetting tamed it down. Not completed fixed though. I'll try to reset it a few more times when I get a chance. It might fix the problem permanently if I'm lucky. I'm reluctant to take it to service center as it's hard to duplicate the problem. I have some warranty period left so I'll see how it goes for now.


By the way, do you have any overheat problem. I'm using a fan as Denon suggested but I don't really think I should. I have 5" clearance above. I never had to use a fan with several other brand receivers.

Family rm
Panny 65PS64 Plasma, Panny BD35 Bluray, HTPC (XBMC), Karaoke, Denon AVR-3312CI
Energy RC-70, RC-LCR, RC-10 & V-mini C (front height), Outlaw LFM EX

Upstairs bonus rm
LG 42" LCD, Xbox 360, Wii, PS2, Pioneer VSX-1018AH-K
Energy Micro 5.0 + Polk PSW125

Den: Onkyo TX-8255, Infinity Primus P163
m9610172 is offline  
post #19145 of 19147 Old Yesterday, 09:45 PM
AVS Special Member
 
Mrkazador's Avatar
 
Join Date: Jun 2005
Posts: 3,828
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Liked: 248
Never had my receiver overheat but it did get hot. Now I use a 80mm fan blowing across the top.
Mrkazador is offline  
post #19146 of 19147 Old Today, 02:48 AM
585-645-1006
 
jdsmoothie's Avatar
 
Join Date: Sep 2007
Location: Orlando, FL
Posts: 43,002
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 350 Post(s)
Liked: 1318
Quote:
Originally Posted by m9610172 View Post
By the way, do you have any overheat problem. I'm using a fan as Denon suggested but I don't really think I should. I have 5" clearance above. I never had to use a fan with several other brand receivers.
With open access to the front and back, 5" clearance above the unit should be more than sufficient without having to use a fan.


Quote:
Originally Posted by Mrkazador View Post
Never had my receiver overheat but it did get hot. Now I use a 80mm fan blowing across the top.
Ideally, you want the fan "exhausting" the air away from the unit, otherwise the fan can be blowing dust into it.

---------------------------------
"JD" – jd@avscience.com ; shop.avscience.com ; 585-645-1006, AVScience - AVSForum sponsor for 15 years  
Mon - Fri: 8am – 8pm EST (Sat/Sun, leave message)
Call for pricing on Denon, Marantz, Yamaha, Onkyo, Klipsch, Def Tech, Oppo, Parasound 
** Think the AVR is defective?  Reset the microprocessor 4-5 times. 
jdsmoothie is online now  
post #19147 of 19147 Old Today, 03:58 AM
c3k
Member
 
c3k's Avatar
 
Join Date: Nov 2008
Posts: 49
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by m9610172 View Post
I hear click sound intermittently and then either center channel or all other channels (except for from two) cut off. All channels come back in a few minutes.

I tried resetting microprocessor, checked/reconnected all the cables. No luck. It works with no problem even for a few days. But sometimes it happens one or twice a day. When it loses channels, they usually come back within 10 minutes. I don’t need to do anything. All the channels just come back with the same click sound. Front panel still shows all channels when it loses the channels.

Question is, is it worth bringing it to service center? It’s still within warranty period. But it happens very randomly and short period of time. They might not find anything. I’m very reluctant to bring it to service center after I experienced overheat problem last year (see below)




Any advice would be appreciated.
My 3312ci has the EXACT issue.

Interesting.


I am loath to bring it to my nearest Denon repair center. It is a 2+ hour drive away. One way. Then, once I bring it there, I've got to replicate an intermittent problem. I foresee a lot of shoulder shrugging. Meanwhile, I get a lot of relay cutouts and sound dropouts.


The speakers are the same ones I used prior to purchasing the Denon 3312ci, when I had my Sony DTR ES 3 (I may have mangled the nomenclature) running. The Sony ran for about 10 years ( Bought it new the year it was released) without any issues whatsoever. I "upgraded" to the Denon due to HDMI input/output, not due to any shortcoming in the Sony.


Could the speakers have an intermittent internal fault causing the relays to cutout to protect from a short? Maybe. The speakers have just sat there; they don't get moved.


At this point, I am glad I've got a 3 year warranty on the 3312ci. I am not glad I have an issue.


I've done the soft reset countless times. I've done a hard reset about a dozen times. (The firmware was updated in May, the day after the latest release.)


I am frustrated, knowing that intermittent problems require tech support to focus on the unit until the fault recurs, and that type of time is simply not available. Unless Denon acknowledges that this issue is known and they have a repair, then I do not think I will get any kind of resolution.


Whereas I've been very happy with the 3312ci, that is tempered by the experience that the unit is unreliable. I never know if I'll have all the speakers working, or not.


My last effort with this amp will be to remove the banana plugs from my speaker wires and use the screw-down connectors.


It is disappointing that Denon has not produced a unit to last as long as the Sony it replaced.


Ken

Last edited by c3k; Today at 04:27 AM. Reason: More information
c3k is online now  
Reply Receivers, Amps, and Processors

Tags
Denon , Denon Avr 1312 Receiver , Denon Avr 1612 Receiver , Denon Avr 1712 Receiver , Denon Avr 1912 Receiver , Denon Avr 2112ci Receiver , Denon Avr 2312ci Receiver , Denon Avr3312ci Receiver
Gear in this thread

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off