I am here basically to rant and to ask for a recommendation.
I bought a Denon 2112ci about two years ago from Best Buy. I upgraded it from a Denon 1912, which I owned for about three weeks. The 1912 was very flaky and worked whenever it felt like it, particularly the AirPlay feature, which rarely worked. The 2112ci was a little better, but still the AirPlay feature disappears regularly.
The biggest complaint I have is the unit is extremely temperamental, with many of the features simply turning off and on with no apparent cause. The Internet Radio feature would sometimes work and other times when I clicked on the Internet Radio button, either on the remote or on the front panel the unit would switch to an all black screen with none of the normal Internet Radio interface showing. A hard reset, accomplished by pulling the plug from the high quality UPS that the unit has been plugged into since day one, was the only way to get it working again. I had similar issues with simply turning the unit on. At least once every week or two the unit would refuse to turn on until I performed a hard reset. I've also done probably a hundred microprocessor resets on this thing. That is supports solution to everything. They never come out and admit that this unit is a POS.
I have been very, very ill over the past 18 months or I would have brought it in for a refund long ago. I only in the last two months have managed to even get out of bed for more than 5 minutes. Having to get up and walk across my room to reset the unit was a real problem.
I've been trying to muster the energy to take it back to Best Buy. Fortunately, I purchased the extended warranty, which gives me four years of support. I contacted Best Buy over a year ago and mentioned my issues and they told me there was no hurry, that I could exchange it anytime during the four years.
BTW, I have spoken with Denon tech support many times, who are actually fairly friendly, although they don't really have solutions. I can't recall how many times they told me the next firmware update could "help" with my issues. They did not.
Today I tried to check for a firmware update. To my surprise I was unable to even select the menu option to do so. I know the Internet connection to the unit is working as I use the browser interface to control it a fair amount. Testing this again proved it was working, yet when I tried to do anything internet related besides access the control interface it simply did not work. I went into "Setup Wizard" - "Network Setup" and it said the Network was configured. A quick check of the network configuration and it was working to a point. The browser was definitely controlling it through the IP address of the network interface, yet still nothing else worked. When I go to Pandora it tells me "No Network Connection"
I have unplugged it for an hour and it made no difference. I cannot even go into the menu area that allows me to program the network.
Anyway, this thing has been a lemon since day one, just like the Denon 1912.
Can anyone recommend a company that makes a solid unit with similar features for around the $700 range? I haven't kept up on this stuff and I could use some recommendations. I really don't like SONY because I had a bunch of SONY products that had premature deaths back in the late 70's to Early 80's. I was partial to Onkyo as I have an M-504 AMP and P-304 Pre-Amp that are now 28 years old and working as well as the day I bought them. My 5-Disc Onkyo CD player died a few days ago, also 28 years old. I did have an Onkyo A/V Receiver just prior to my Denon experience that died in five years of little use. It is hard to know which direction quality has gone over the years for these companies. I do know one thing, everything used to last a lot longer 30 years ago. Everything today seems almost intentionally designed to fail at some point just past the warranty. That may seem cynical, but it has been my experience.
The Denon stuff has been an utter disappointment. I am going to find my receipt and head to Best Buy tomorrow. I'd love to hear recommendation for at least a good company that has products that actually do what they claim.
Oh, I thought I should mention that I know the network connection to the Denon 2112ci is rock solid. I have been a computer engineer for 34 years and I have designed some of the largest networks in the country and in Europe. I can do this stuff with my eyes closed, so to speak. I have a killer home network with Gigabit switches on every floor and a separate one for the security system. I have tested the connection to the 2112ci and it works great. None of the configuration parameters have changed, although I can't get into the menus far enough to see any more than the IP address at this point. This unit has simply lost its mind. The 2112ci is installed in a wire rack with ten inches free air flow in every directions, up, down, left, right, front, & back. It has never gotten so much as warm, much less overheated.
Edited to add:
My firmware was last checked for an update a few months ago, at which time there was no update. so my unit is likely up to date.
It's been a few hours since I posted this. I've done three processor resets to no avail. Internet functions still do not work except for the browser control of the unit; However, for no apparent reason the network configuration menu options are suddenly available and I was able to confirm the settings are correct. These were not available after the numerous resets. The networking ability of this unit has to be working at some level given DHCP negotiated all the correct settings and the browser control is instant and flawless.
I've been reading reviews on all the latest A/V receivers and one thing is clear, they nearly all have serious glitches and intermittent problems. I find it unsettling that seemingly no one is able to make a reliable, functioning receiver. I may have as good a unit as I can expect to have in spite of the fact it is a POS.