The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 654 - AVS | Home Theater Discussions And Reviews
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Old 04-29-2015, 07:32 PM
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^^^
What's Panurgy, then?
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Old 04-30-2015, 02:18 AM
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Quote:
Originally Posted by jdsmoothie View Post
^^
Depends on which one can get the job done the quickest, although United Radio is the "factory repair center."
And how can one find out which will be the quickest?

Any feedback on which one is the best in terms of quality of service? I's take that one over speed ....
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Old 04-30-2015, 02:50 AM
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Originally Posted by alokeprasad View Post
And how can one find out which will be the quickest?

Any feedback on which one is the best in terms of quality of service? I's take that one over speed ....
Pick up the phone and call each one to find out what their current backload is and expected turnaround. Can't say which is better, but likely best results at United Radio.

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Last edited by jdsmoothie; 04-30-2015 at 02:54 AM.
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Old 04-30-2015, 02:52 AM
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Quote:
Originally Posted by SanchoPanza View Post
^^^
What's Panurgy, then?
PanurgyOEM is the Denon factory repair center but for some reason the CSR is directing him to the Marantz factory repair center United Radio.

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Old 04-30-2015, 03:53 AM
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Are these all generally equally capable to diagnose and repair?
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Old 04-30-2015, 04:14 AM
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^^
Sorry, no personal experience with any of them, however, if you've got to ship the unit, might as well ship to a factory repair center where turn around is generally in days rather than weeks/months at a smaller repair center.

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Old 05-02-2015, 03:58 PM
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Hey, all! I have a 2112ci that started prompting me for a firmware update for a few weeks, now, I think.

My general practice is to ignore them unless something is broken that it may fix, but the prompt is starting to annoy my wife. Has anyone installed the most recent firmware update, and had any issues, or noted any changes as a result?
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Old 05-02-2015, 05:29 PM
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^^
You can disable the Notification Update (p. 94 Owner's manual).

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Old 05-02-2015, 07:32 PM
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Quote:
Originally Posted by jdsmoothie View Post
^^
You can disable the Notification Update (p. 94 Owner's manual).
Thanks, and yes, I know I can disable it, but first I'm wondering if there's anything I actually want in the update.
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Old 05-03-2015, 03:24 AM
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Quote:
Originally Posted by Kalani View Post
Thanks, and yes, I know I can disable it, but first I'm wondering if there's anything I actually want in the update.
I track the firmware change logs in post ##6 of this thread.

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Old 05-03-2015, 11:43 AM
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Quote:
Originally Posted by jdsmoothie View Post
I track the firmware change logs in post ##6 of this thread.
Gack. Thanks! For some reason I had it in my head that they weren't tracked anymore!
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Old 05-03-2015, 02:21 PM
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^^
I would be very surprised if these models will get anymore updates.

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Old 05-03-2015, 06:43 PM
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Anyone who uses Rhapsody having problems?

Can't get it to work through AVR, except through iPhone 5/AirPlay. Sez NO Connection, but Internet Radio & Pandora work, too.

Also won't work through my Blu Ray or SmarTV Apps...
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Old 05-07-2015, 04:04 AM
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2112 "are you there?"

I recently received a factory refurb 2112 CI from Denon because parts were not available to repair my 2112. Yesterday after being on, playing Pandora for approximately 7 hours the unit locked up - no audio, could not do anything and the display on the unit said "Are you there?"

I turned it off, waited about 10 minutes then turned it on and it worked.

Is there a time out on the unit that caused this? And if there is can it be disabled?

Thanks, Steve
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Old 05-07-2015, 04:22 AM
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Yes, there is a time out set by Pandora if you don't interact with it (eg. "I like this", "I don't like this") and no, there is no way to disable it.

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Old 05-07-2015, 05:42 AM
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Lightbulb

JD,

Thank you for the quick reply. That makes sense -

Steve
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Old 05-07-2015, 05:47 AM
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^^
As I use Pandora about 8 hours/day, I decided to upgrade to a paid Pandora One account to help support Pandora. I still get the "Are you there" pauses about once or twice a day.

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Old 05-08-2015, 01:22 PM
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2112ci suddenly not recognizing my factory remote.
When I push a button, I see the M zone light up on the remote but the receiver does nothing.

Tried changing batteries, doing the remote reset procedure found in the owners manual, and Denon support had me pull out the batteries, push all the buttons and reinsert batteries. None of these have resolved the issue.

Should I soft reset?
Support recommended doing a full reset but I didn't want to do that yet unless I had to.


suggestions?
oh, and anyone know what these remotes typically go for in case I need to replace?
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Old 05-08-2015, 02:35 PM
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^^
A soft reset is always the first step to try as it results in no setting changes.

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Old 05-15-2015, 07:31 AM
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Denon 2112ci. Do you guys know whats the problen?I hooked it up to my TV, it worked for 3 hours and I lost picture. I turned everything off and on and it did not work. This morning It worked for 1 hour and quit working. When I bypass the receiver, i have no problem.
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Old 05-15-2015, 07:45 AM
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^^
Did anything change in your configuration recently? Try disconnecting and reconnecting all cable connections. Also try a soft reset by unplugging the power cord for 10 minutes.

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Old 05-15-2015, 07:54 AM
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Quote:
Originally Posted by jdsmoothie View Post
^^
Did anything change in your configuration recently? Try disconnecting and reconnecting all cable connections. Also try a soft reset by unplugging the power cord for 10 minutes.
My friend gave me this avr. He told me he just microrestprocesor before giving it to me. Then when i tried. Thats whats happening.
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Old 05-15-2015, 08:06 AM
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^^
Does this issue occur with every source or just the cable/sat box? If just the cable/sat box, it's likely not compatible with the AVR (which is common as cable/sat boxes are generally not HDCP certified). To mitigate HDMI handshake issues, try powering on the TV first, wait 5 seconds, AVR, wait 5 seconds, and then the source device. If still no joy, connect the cable/sat box HDMI directly to the TV with an optical cable from the box to the AVR.

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Old Yesterday, 09:34 PM
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I just posted something in the TV thread, but it may be more useful to post here.

My mom just picked up a new Sony TV, and I am trying to assess what the best way is to set things up for the SmartTV features. I hadn't even thought about the fact that if she wanted to use the TV's integrated functions, that the audio had to get back to the receiver.

So, will the 2112ci support return audio via the HDMI already connected to the TV? If so, where is the setting for this? If this is not supported, is there a preferred way to do this? Any other considerations? Thank you in advance.
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Old Yesterday, 11:59 PM
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Quote:
Originally Posted by ncfoster View Post
I just posted something in the TV thread, but it may be more useful to post here.

My mom just picked up a new Sony TV, and I am trying to assess what the best way is to set things up for the SmartTV features. I hadn't even thought about the fact that if she wanted to use the TV's integrated functions, that the audio had to get back to the receiver.

So, will the 2112ci support return audio via the HDMI already connected to the TV? If so, where is the setting for this? If this is not supported, is there a preferred way to do this? Any other considerations? Thank you in advance.
Most AVRs released since 2010 (to include the 2011 Denon 2112CI) feature HDMI(ARC), however, this is not to say it will necessarily work with every TV.

TV - Set HDMI-CEC (BraviaSync) to ON and TV audio to "external speakers"

AVR - Set HDMI Control to ON

Once set, power off both devices, power on the TV, pause a few seconds, then the AVR. If the AVR switches to the "TV" source after a few seconds, then the feature is working, otherwise, the work around is to connect an optical cable from the TV ---> AVR and manually select the "TV" source using the AVR remote when you want to listen to the TV's smart app audio.

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Old Today, 12:07 AM
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Quote:
Originally Posted by jdsmoothie View Post
Most AVRs released since 2010 (to include the 2011 Denon 2112CI) feature HDMI(ARC), however, this is not to say it will necessarily work with every TV.

TV - Set HDMI-CEC (BraviaSync) to ON and TV audio to "external speakers"

AVR - Set HDMI Control to ON

Once set, power off both devices, power on the TV, pause a few seconds, then the AVR. If the AVR switches to the "TV" source after a few seconds, then the feature is working, otherwise, the work around is to connect an optical cable from the TV ---> AVR and manually select the "TV" source using the AVR remote when you want to listen to the TV's smart app audio.
Thank you. I wondered if it could be related to that feature, but I did not specifically know. I will try this and report back.
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