Quote: Originally Posted by blem
Apols for the AFK but I wanted to give Cary a chance to response to my concerns before posting.
The good news is there is a firmware upgrade in the works, though I don't know what will be in the fix, nor when it will arrive.
I have tried to be thorough in my testing so not all of the problems I have encountered will impact on everyone interested in the this unit; nevertheless for the sake of completeness this is the latest version of my 'fault' list:
1. phantom centre doesn't work on 5.1 decoding formats on blu-ray.
Yes DVD's are fine, stereo (tv) is fine, even 7.1 on blu ray is fine, but there's a bug which means that if you don't have a centre speaker - and so use a phantom across the front stereo pair - you get NO dialogue or other centre sound when the blu ray is a 5.1 mix. As 95% of all blu discs are 5.1 that means 95% of them don't work! Cary have admitted to the fault and the fix will definitely be in the patch.
2. limitations of CES (Cirrus Extended Surround) 7.1 (?)
It works nicely on matrixing stereo (eg. tv/music) into a full surround mix but it doesn't work at all on mixes like blu-ray 5.1. Not sure if this is related to the decoding problem identified in (1) but as I specifically bought a 7.1 processor in which to matrix sound for the back channels this is a 'bug' for me.
3. the unit takes a while to lock onto a signal, routinely missing the first second or so of music
This is the most annoying of the faults as it affects my listening constantly. If I'm switching between music tracks losing the first half a second or so at the beginning is really not acceptable and I have yet to find a way of reliably preventing this. I can only assume the unit is muting any pops or crackles but it should be able to 'unmute' so quickly that the listener doesn't notice. It's certainly not a problem I've ever encountered on any other processor before and probably is the one fault that would cause me to return the unit as 'not fit for purpose' if it isn't resolved.
4. the unit also loses the lock on signal while changing tv channels/music tracks
Which may be related to problem 3, but worse, it sometimes doesn't seem able to 'find' the signal again. The only way to get the sound back is to manually change of input (eg. from 3 to 4 and then back to 3) in order to force the unit to find it and lock on again. No, it's not a show-stopper, but it is inconvenient/frustrating.
5. sometimes the lock is only partial and I get sound out of only one speaker
This too may be related to the same synchronisation/locking problem, or it may be something else. As it happens it's always only the right speaker that works (the left is dead during this time), though I'm not sure you can read anything into that... I have to change inputs and then back again to get the sound to return to both left and right.
6. pops and crackles appear occasionally when changing music tracks/tv channels
I've always been bemused when reading about this kind of thing happening with other processors (such as the 11a) as I've never had a problem with meridian or bryston, but now I have heard it I can see why folks get concerned (ie. could it damage the rest of the system?). The noise occurs sometimes at the same time as it loses the left signal (see point 5) but not always, and it's far from every time - perhaps 1 in 20 times.
7. unsettling sound when the unit is powered off (a 'crackling')
This one may not be a 'fault' as such (perhaps just relays switching) but it doesn't sound healthy, not unlike the kind of crackles/shorting you get when electronic components are not earthed properly. I'm less bothered by this one and so am only after a reassurance that it won't affect the longevity of the unit.
As and when I hear more I'll provide a further update; in the meantime I understand that the President of Cary is on the case so they are certainly taking the issues seriously. I would also add that I don't have an issue with a company that releases products with minor faults provided they then seek to address them quickly and efficiently.
...'til next time - cheers !
This is a great update. I appreciate your candor.