The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 55 - AVS Forum
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post #1621 of 1697 Old 11-03-2013, 10:18 AM
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Any issues with Integra 80.3 built in oct 2012 or later?
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post #1622 of 1697 Old 11-06-2013, 06:40 PM
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Well my 3008 failed after 28 months. Network options grayed out and no sound.

Took it to a local authorized shop waiting to hear back.

Hope I am not without it for long.

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post #1623 of 1697 Old 11-07-2013, 01:06 PM
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I am through!mad.gif No sound and this will be the 3rd time for my 5008 if I elect to send it out.

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post #1624 of 1697 Old 11-07-2013, 04:46 PM
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Quote:
Originally Posted by bakerwi View Post

I am through!mad.gif No sound and this will be the 3rd time for my 5008 if I elect to send it out.
Sorry to hear of your problems.

In case I missed it, what was your average weekly usage and time frame for failures? I'd like to see if I can get a general idea of how problematic these might be.

For instance, here are my 'stats':

- 5008 purchased ~12/2010. I've had a laptop cooling fan on the unit since the first week
- Average weekly usage of about 25 hours
- Using the hidden menu settings for unit Temps (on the unit's front panel, Press and hold Display. While holding Display, press the Standby/Power button and release both, then press Tone), while playing a movie at Reference in 5.1 with the 5008 powering all 89db/w/m speakers (bridged to the Mains) calibrated at 10', the maximum temps seen hit 55C with no fan (ambient room temps in the mid-70f range).
- after the first 2 months, I only used the 5008 to power the surrounds. LCR powered by external amps. With external amps powering the LCR and the fan on the 5008, temps never exceeded ~45C (using external amps only dropped Temps by 1-3C, the fan accounted for the majority of the temp drop).
- Symptoms of HDMI board failure first appeared ~7/2012
- Sent in for repair 10/2012. Repair was botched (they put in a 3008 card missing the rear USB port)
- Sent back in for correct board 11/2012
- When I got the 5008 back 11/2012, I added bigger fans triggered by a slave input to come on whenever the avr is on. With the bigger fans, the 5008's Temps are stable at ~25-26C.
- No further problems as of 11/2013


Max
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post #1625 of 1697 Old 11-08-2013, 04:26 AM
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Quote:
Originally Posted by djbluemax1 View Post

Sorry to hear of your problems.

In case I missed it, what was your average weekly usage and time frame for failures? I'd like to see if I can get a general idea of how problematic these might be.

For instance, here are my 'stats':

- 5008 purchased ~12/2010. I've had a laptop cooling fan on the unit since the first week
- Average weekly usage of about 25 hours
- Using the hidden menu settings for unit Temps (on the unit's front panel, Press and hold Display. While holding Display, press the Standby/Power button and release both, then press Tone), while playing a movie at Reference in 5.1 with the 5008 powering all 89db/w/m speakers (bridged to the Mains) calibrated at 10', the maximum temps seen hit 55C with no fan (ambient room temps in the mid-70f range).
- after the first 2 months, I only used the 5008 to power the surrounds. LCR powered by external amps. With external amps powering the LCR and the fan on the 5008, temps never exceeded ~45C (using external amps only dropped Temps by 1-3C, the fan accounted for the majority of the temp drop).
- Symptoms of HDMI board failure first appeared ~7/2012
- Sent in for repair 10/2012. Repair was botched (they put in a 3008 card missing the rear USB port)
- Sent back in for correct board 11/2012
- When I got the 5008 back 11/2012, I added bigger fans triggered by a slave input to come on whenever the avr is on. With the bigger fans, the 5008's Temps are stable at ~25-26C.
- No further problems as of 11/2013


Max

Max,

I actually purchased the extended service, because at the time I had no confident in this model. I've had this unit for over 2 1/2 years and there is probably less than 500 hours on it. I am going to press Onkyo to send me a 5010, because I have no confidence in this 5008 and I don't recall if this problem spilled over into the 5009.

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post #1626 of 1697 Old 11-08-2013, 04:57 AM
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bakerwi,

Wow, that's a lot of failures with minimal usage. I hope you get the 5010 you're looking for and that it resolves your problems. It appears that a few folks have received new models as replacements for their malfunctioning units, so I would certainly hope they would replace a unit that's been sent in 3 times.


Max
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post #1627 of 1697 Old 11-08-2013, 01:03 PM
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Quote:
Originally Posted by djbluemax1 View Post

bakerwi,

Wow, that's a lot of failures with minimal usage. I hope you get the 5010 you're looking for and that it resolves your problems. It appears that a few folks have received new models as replacements for their malfunctioning units, so I would certainly hope they would replace a unit that's been sent in 3 times.


Max

That is my hope that I will receive a 5010. This thing should fall under some kind Lemon Law.




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post #1628 of 1697 Old 11-08-2013, 03:17 PM
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I can't you have sent your receiver in x3, for me that says it all about the Onkyo brand. That is why I don't want to waste any more money, and that is why I want to trash my 3007 and my old 905.

Investing in a Pioneer Elite SC-75 was a great choice. One thing it does automatically that configure for Dolby a Digital Master and DTS Master that you had to do it manually in my 3007. Let's say you set up you rear wide speakers incorrectly, the SC-75 tells you it is not correct an all you have to is select "Ok" and corrects it. That is another thing my 3007 couldn't do. Another thing that is really is so easy on the SC-75 is setting up the HDMI inputs is all you have do is plug it into the right input to match what you have on the remote. Like Cab/Sat HDMI hookup is labeled, unlike my 3007 you had to remember which HDMI input you used. Every time I needed to do a factory reset on my 3007, having all my settings written down was a necessity. It is the same way on the newer Onkyo models. I like how the center volume is at a perfect volume on my SC-75 when watching Blu Ray movies or normal tv, but my 3007 required to constantly play with my central volume settings. Maybe Onkyo has fixed their problems with their receivers, but it is not for me.
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post #1629 of 1697 Old 11-08-2013, 03:41 PM
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Quote:
Originally Posted by bakerwi View Post

Quote:
Originally Posted by djbluemax1 View Post

bakerwi,

Wow, that's a lot of failures with minimal usage. I hope you get the 5010 you're looking for and that it resolves your problems. It appears that a few folks have received new models as replacements for their malfunctioning units, so I would certainly hope they would replace a unit that's been sent in 3 times.


Max

That is my hope that I will receive a 5010. This thing should fall under some kind Lemon Law.




Willie
I was thinking the exact same thing about Lemon Laws.


Max
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post #1630 of 1697 Old 11-08-2013, 07:09 PM
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I've stopped recommending Onkyos/Integras to friends and family due to the QC issues the past few years.

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post #1631 of 1697 Old 11-08-2013, 07:35 PM
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Quote:
Originally Posted by bakerwi View Post

I am through!mad.gif No sound and this will be the 3rd time for my 5008 if I elect to send it out.

bakerwi,

I looked by at your posts regarding your earlier failures. So it appears the current issue you are experiencing is the dreaded HDMI/DSP board failure which sounds different from your earlier issue that sounds like the common corroded IDE cable issue.

Not that it makes it better, but the HDMI issue seemed to take anywhere from 18 months or more to show up in many units.

My 3008 was not heavily used either.

Good luck with getting it sorted out. I am wondering if I should pressure Onkyo for a 3010. According to Onkyo, the problem was finally addressed during the production run for the x009 line, so hopefully anything starting in the x010 and x2x lines should be better.

I agree though with Dave Vaughn that it is tough to recommend Onkyo at this point unless it appears they have truly fixed their problem.

I will say when I call Onkyo the CSR seem very helpful, but they are unresponsive to email.

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post #1632 of 1697 Old 11-13-2013, 10:08 AM
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Onkyo NR 808 Update
As I posted earlier, the 808 failed again 4 months after repair in July. Onkyo has authorized the second out of warranty repair at ABL. At this point I am not sure that I want to spend another $60 or so dollars shipping this beast back for another repair. No complaints about the repair turnaround time with ABL....about 1 week which is hard to beat unless you have a repair facility located close by for hand delivery. My confidence level is low. But I hate to just set it out for the recyclers. Any suggestions? My assumption is that resale value, even if repaired in next to nothing due to the wide spread problems of these units. Now using a Yamaha RX A2020 which I like so far.
Thanks

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post #1633 of 1697 Old 11-14-2013, 08:14 AM
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wvsteveo,

Did they replace the HDMI/DSP board last time?

Not inspiring a lot of confidence that these units are truly fixed.

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post #1634 of 1697 Old 11-28-2013, 04:29 PM
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In my own home, in my family, in my circle of friends, and amongst several of my customers, I've now dealt with almost a dozen failures or so in these (5008, 3008, 1008, a few other lower models too) receivers. Several of them failed again, eventually, after being fixed, with exactly the same symptoms. One of them (a 3008) is now needing a third repair. Maybe another needed a third repair, the truth is I've lost precise count.

These failing receivers sap more of my free time than I have to spare, and I need to explore a reliable alternative. I'd rather not make the transition but it's only logical. What's a comparable receiver with a similar design philosophy but with hoped-for superior reliability? Denon? Pioneer seem interesting but are more of a departure philosophically, from what I've seen, and I like to support Audyssey, and Pioneer don't use Audyssey. But I'll open my mind here and consider any sensible suggestions and advice.

Features I need before I can recommend a receiver: dynamic equalizer so that the EQ curve changes when I turn down/up volume automatically; dynamic volume or equivalent with an emphasis on dialog intelligibility; room correction/speaker frequency response correction, subwoofer frequency response correction/flattening (I really like Audyssey MultEQ XT32 for this, as it provides for many points of correction for subs). A good, intuitive universal IR remote included is also a plus. I find Onkyo's remote design to be pretty decent, especially the learning/macro remotes that ship with higher-end receivers (the remotes with My TV/My Movie/My Music). Although, I have noticed that their remotes don't last long -- eventually after a couple years, they require much more than a gentle finger press, and then it's downhill rapidly from there.

I do hope this isn't too off-topic to stay, as I really want feedback from those who've been frustrated by these failures and have move on, what their experiences have been etc.

Thank you folks,

-Chad
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post #1635 of 1697 Old 11-28-2013, 07:03 PM
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Integra replaced my 80.2 with an 80.3. Overtime we shall see but not many reports of problems with the 5009/80.3.

In the mean time I got a Marantz 8801. This seems quite good as well. I use them in different rooms.

I am not sure about the 818 line in terms of HDMI board failures . Not many reports on that thread.

if in doubt perhaps Denon/Marantz make sense .
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post #1636 of 1697 Old 12-08-2013, 08:29 AM
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Dtr 70.3 just pooped itself. I have the no audio issue. I get video but no audio on any input hdmi. I will be sending out to get fixed. Bought jan 2012. Used in my theater maybe 200 days a year. I even had two computer fans on top of back to keep it cool. They ran nonstop when it was on in my rack. I had read the issues about onkyo so I thought I would be proactive and give mine a little help staying cooler. I'm very disappointed in integra and onkyo, I have Yamaha's everywhere else in my house and have never had issue with them for twenty years of different models. I replaced my Yamaha in my theater with the integra because of the adsy xt 32 dual sub correction, but now wish I had stuck with Yamaha. I might replace with Yamaha and sell this once its fixed.
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post #1637 of 1697 Old 12-08-2013, 08:38 AM
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You call these QC issues?

They seriously sound more like design issues.

You don't read about any other manufacturer having this many fails over this many models and model years anywhere on the internet.
Quote:
Originally Posted by Dave Vaughn View Post

I've stopped recommending Onkyos/Integras to friends and family due to the QC issues the past few years.

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post #1638 of 1697 Old 12-09-2013, 09:58 PM
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Hi,
I got a TX-NR5008 using it for 2 years. 2 days back i shifted my house. I assembled everything correctly but after a day smoke came out of the amplifier, smoke came out from toroid nearby volume control side. Can anyone please advice on this what could be the reason?

Thanks
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post #1639 of 1697 Old 12-10-2013, 05:08 AM
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Any noise or popping associated with the smoke? Sounds like a capacitor possibly. Hard to say what or why. Does it still operate?
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post #1640 of 1697 Old 12-11-2013, 10:48 AM
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Greetings,

I have an Onkyo TX-NR 818 that I picked up in June 2012 for use in my living room system. It sees limited use at best and last week I turned it on to picture but no sound via HDMI. I monkeyed around with it for a bit figuring it had something to do with the Oppo Blu-ray player I had just swapped in. Then it dawned on me to power cycle the receiver which restored the sound. Since then each start up requires an additional power cycle to get the audio working. Additionally the network features don't work while the audio is not functioning.

This sounds like the beginning of what others have described as leading to a complete HDMI board failure. I have owned two Onkyo products, the PR-SC5508 pre/pro and this one. The 5508 suffered the well documented input cycling/IDE cable/board failure after 3 months. I sent it in for repair and continued to use it but when I heard about continuing problems with the HDMI boards I had to remove it from my reference system. The ticking time bomb thing just bugged me.

Here we go again. I have contacted United Radio (where my 5508 was repaired) and am sending it in for repair tomorrow.

I am not happy at all and frankly can't in good conscience continue to recommend Onkyo products.


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post #1641 of 1697 Old 12-11-2013, 11:23 AM
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Quote:
Originally Posted by Ralph Potts View Post

Greetings,

I have an Onkyo TX-NR 818 that I picked up in June 2012 for use in my living room system. It sees limited use at best and last week I turned it on to picture but no sound via HDMI. I monkeyed around with it for a bit figuring it had something to do with the Oppo Blu-ray player I had just swapped in. Then it dawned on me to power cycle the receiver which restored the sound. Since then each start up requires an additional power cycle to get the audio working. Additionally the network features don't work while the audio is not functioning.

This sounds like the beginning of what others have described as leading to a complete HDMI board failure. I have owned two Onkyo products, the PR-SC5508 pre/pro and this one. The 5508 suffered the well documented input cycling/IDE cable/board failure after 3 months. I sent it in for repair and continued to use it but when I heard about continuing problems with the HDMI boards I had to remove it from my reference system. The ticking time bomb thing just bugged me.

Here we go again. I have contacted United Radio (where my 5508 was repaired) and am sending it in for repair tomorrow.

I am not happy at all and frankly can't in good conscience continue to recommend Onkyo products.


Regards,
Thanks for the heads up Ralph.

This is REALLY bad news. IIRC, the 818 is from the same production generation as the XX10 models. That means Onkyo STILL hasn't fixed the problem. I can understand it cropping up in the xx07, xx08 and even xx09 model lines because the problem first began surfacing in the xx07 series, but took about 18-24 months on average to appear, meaning the x08 series had already been released and the design/build for the xx09 series finalized and probably put into production, but to not fix the design by the 818/xx10 generation is inexcusable.

My 5008 began experiencing problems in June 2012. I delayed sending it in until Oct 2012 and had to send it in twice (they installed a 3008 board instead of a 5008 board the first time). It's been working fine since I got it back in Nov 2012, but I also put much bigger exhaust fans on it (and got the extended warranty for $80). If the 5008 fails again, they'll probably send me a 5010 replacement (this has already occurred with a few owners). If my 5008 should fail again (there have been owners with multiple HDMI board failures), I'll probably sell the replacement and get a Denon.


Max
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post #1642 of 1697 Old 12-11-2013, 08:18 PM
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I got my unit back after a month and a half at the local repair center. Not their fault it was still taking a long time to get parts from Onkyo. I haven't had a chance to try it out yet.

For those that experienced multiple failures, how long did units function until the failure occurred again?

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post #1643 of 1697 Old 12-12-2013, 01:15 AM
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Any noise or popping associated with the smoke? Sounds like a capacitor possibly. Hard to say what or why. Does it still operate?

No noise associated. When switched on, after a few secs smoke came but still working. Smoke came from transformer end which is nearby volume knob.

Thanks
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post #1644 of 1697 Old 12-19-2013, 04:27 PM
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TX-NR808.
2 years old.
Died today. mad.gif

For a few days, if I turned it off and on a few times, it would be OK as long as I left it turned on. But today nothing will work. No sound at all. Tried factory reset, etc. Nothing.
Emailed Onkyo support 3 days ago. No reply.
Emailed Onkyo parts 2 days ago. No Relpy.

Anyone have any luck getting Onkyo to trade this lemon in toward a newer model?
What about sending out a replacement HDMI board that I can swap out myself and send back?
Seems silly to pay to ship this heavy thing. Hate to sink any more money in this thing. For what this cost, Onkyo should replace it. It wasn't cheap, or I'd just trash it.

Thinking about going to another brand, but from what I am reading, the HDMI board problems are all about the same. Any ideas for a comparable replacement for this?

Another not too happy person.

Thanks for listening.
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post #1645 of 1697 Old 12-19-2013, 05:41 PM
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Quote:
Originally Posted by blkspotted View Post

TX-NR808.
2 years old.
Died today. mad.gif

For a few days, if I turned it off and on a few times, it would be OK as long as I left it turned on. But today nothing will work. No sound at all. Tried factory reset, etc. Nothing.
Emailed Onkyo support 3 days ago. No reply.
Emailed Onkyo parts 2 days ago. No Relpy.

Anyone have any luck getting Onkyo to trade this lemon in toward a newer model?
What about sending out a replacement HDMI board that I can swap out myself and send back?
Seems silly to pay to ship this heavy thing. Hate to sink any more money in this thing. For what this cost, Onkyo should replace it. It wasn't cheap, or I'd just trash it.

Thinking about going to another brand, but from what I am reading, the HDMI board problems are all about the same. Any ideas for a comparable replacement for this?

Another not too happy person.

Thanks for listening.
P

Call Onkyo support. They don't respond to email very well.

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post #1646 of 1697 Old 12-20-2013, 03:28 AM
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P

Call Onkyo support. They don't respond to email very well.


Thanks,

I'll try that.
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post #1647 of 1697 Old 12-21-2013, 08:24 AM
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Quote:
Originally Posted by Toknowshita View Post

P

Call Onkyo support. They don't respond to email very well.


Just got off the phone with Onkyo support.

The person I talked to didn't have a clue what I was talking about and said he "may" be able to sell me an extended warranty. eek.gif

What's that all about? My 2 year warranty ran out May 2013, now they want to sell me an extended warranty to fix this lemon. mad.gif

Still no return emails from support or parts. I'll try calling again next week.


1. Model..... TX-NR808
2. Purchase Date or approximate date..... May 2011
3. Place where purchased..... Newegg
4. First symptom to appear..... Had to turn of and on several times to get any sound on anything.
5. How long after purchase until first symptom appeared?..... 2 years, 7 months
6. Was the symptom consistent or intermittent?..... Intermittent at first, now no sound at all.
7. Which symptom(s) (listed above) are you experiencing?..... No sound network and update grayed out.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?..... 2 emails, no response. 1 Phone call, tried to sell me extended warranty.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?.... Trying to get Onkyo to help.
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post #1648 of 1697 Old 12-21-2013, 01:28 PM
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Yea having a hard time getting a response from them on my 809 that went out at 26 months for no sound no USB same as most Onkyo. Talk to them said they would do a one time after I email or fax all the info. After 3 weeks and sending it 3 different times both ways no response. I will get them to fix it then sale it I'm done with onkyo. I bought a Pioneer SC-1223K to replace it
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post #1649 of 1697 Old 12-31-2013, 06:15 PM
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Quote:
Originally Posted by oscarav098 View Post

No AUDIO FIX

Hello all,
A couple of weeks ago I posted about the problems I was having with the 3008 receiver.
The symptoms
No audio - amp relays not latching and no network control and greyed out in the menu.
Troubleshooting – I troubleshot the problem extensively to find out the cause to be the HDI board, specifically the DD/DTS chip on the right hand side. This chip can be easily identified because as it is one of two BGA (Ball Grid Array) chips. This means is that the chip is soldered to the PCB from the bottom whereas traditional SMT chips have the pins exposed.
It is a known problem that this type of surface-mount packaging may have some non-compliant connections/leads. See Wiki: http://en.wikipedia.org/wiki/Ball_grid_array#Noncompliant_leads
So this is not an inherent Onkyo design flaw.
Fix: Board solder Re-Flow. Oven method. Re-flowing the board melts the solder slightly and ensures a good contact.
While this may sound technical, it’s only a 30 minute job and a very good alternative to sending your receiver in for repair if its out of warranty or you don’t want UPS/FedEx to destroy it in transit, or don’t want to be out of pocket for a long time.
All you have to do is:
1- Remove the receiver cover.
2- Remove the HDMI board.
3- Cover the HDMI board on aluminum foil with the exception of the 2 BGA chips.
4- Preheat oven to 200 degrees F.
5- Place HDMI board on cookie sheet and insert in oven.
6- Bake for 2 minutes.
7- Raise temperature to 385 degrees F.
8- Bake board for 8 minutes once 385 degrees F is reached.
9- Turn oven off, open door and DO NOT touch board.
10- Let board sit for 15 minutes.
11- Carefully remove aluminum foil and inspect board to ensure integrity.
12- Re-install.
13- Done!
This worked perfectly. The caps and all board materials are UL94V-0 compliant so there is no need to worry about doing this.
This is only intended as a guide for those with the skill to do this.

Thanks! But why are you going to only 385F Aren't these lead-free boards with a higher liquidus temperature that's closer to 425F?
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post #1650 of 1697 Old 01-06-2014, 08:22 AM
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Quote:
Originally Posted by blkspotted View Post

Just got off the phone with Onkyo support.

The person I talked to didn't have a clue what I was talking about and said he "may" be able to sell me an extended warranty. eek.gif

What's that all about? My 2 year warranty ran out May 2013, now they want to sell me an extended warranty to fix this lemon. mad.gif

Still no return emails from support or parts. I'll try calling again next week.


1. Model..... TX-NR808
2. Purchase Date or approximate date..... May 2011
3. Place where purchased..... Newegg
4. First symptom to appear..... Had to turn of and on several times to get any sound on anything.
5. How long after purchase until first symptom appeared?..... 2 years, 7 months
6. Was the symptom consistent or intermittent?..... Intermittent at first, now no sound at all.
7. Which symptom(s) (listed above) are you experiencing?..... No sound network and update grayed out.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?..... 2 emails, no response. 1 Phone call, tried to sell me extended warranty.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?.... Trying to get Onkyo to help.

I have a PDF version of the press release stating that they will cover it under warranty, assuming you have the issue of it not responding to remote commands or cycling listening modes.. PM me your email address and I will send you a copy.
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