I have onkyo tx-nr5008 ( (S/N 2964MP10X0021749 ) and was serviced 4 times
I come from Slovakia and attention to this subject, I have to translate all the text through Google translate, so I apologize in advance for text
1. The first claim after five months of operation, the receiver does not respond to the remote control receiver of Play sent to the completion-AV Electronics in the fact that, in the repair of their representations service sheet occurred fix the front panel, the real me after month again receiver stopped responding to dialkáč, you know what I had to deal with? Enough receiver physically completely disconnected from the network 220V at least one day and then it works again without problems a short time (a few days-weeks).
2. for the next two months there was a second failure, the second claim, now was worse, receiver spontaneously switched to join CBL / SAT and froze, did not respond to any button on the front panel, could not be reset simply nothing, useless, I warned them, that the defect was not removed from the first complaint, I made them simple video about the problem, they sent him back to the same service, then was repaired and replaced parts were 2009991154UL socket AS / nSAs, 2 25056643 PLUG / A2545WR2-2x20P (IDE40SIDE). Expression of service of exchanging links digital boards and testing. Among other disorders mentioned in the complaint were: random off during operation of the receiver to Standby mode or receiver when turning the volume I began to tune a radio station - unreal, difficult to prove.
3. The third month after another failure, the third claim, the receiver has back problems responding to remote control, this time I made them again a movie that clearly predreceiverom press buttons on the remote control and receiver nothing, no response, so I agreed with them on credit note, statement of services was as follows:
Failure described customers during long-term testing did not show and therefore can not be considered the complaint as acceptable in terms of consumer protection law.
So the claim is rejected, the receiver during shipment a few days as part a working again - incredible.
4. in the last 3-4 weeks I started to deteriorate again, the fourth fault receiver by itself in standby mode started on and froze without any reaction, just as with other complaints to the receiver even started refreeze it switches me CBL / SAT input end and, so far I've dealt with so that it sufficed completely disconnected from 220v and wait 1-2 days, after operating for only a very short time, this time only 1-2 days
I wrote also on Facebook to Onkyo Europe on youtube as well as videos.