The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 57 - AVS | Home Theater Discussions And Reviews
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post #1681 of 1706 Old 03-16-2014, 05:12 PM
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Quote:
Originally Posted by bakerwi View Post

Quote:
Originally Posted by djbluemax1 View Post

Out of curiosity, what kind of internal temps do you get using the hidden menu function when your 5008 has been running for at least an hour? I'm wondering if you've just been particularly unlucky, because I bought my 5008 about Dec 2010, the HDMI board began failing ~June 2012, repaired about Oct-Nov 2012 (sent in twice because the first replacement board was a 3008 board sans the rear USB port).

With the bigger fans after the repair, I don't even reach 30c where the internal temps used to be in the low to mid 40c range. It's been problem-free since Nov 2012.


Max

Max,

I've never checked the internal temperature, but I've been operating two fans since I purchased my 5008 and after several hours of usage my it is always cool to the touch. I only bought the fans as a precaution because when I auditioned the unit it was as hot as a radiator. I would to think the unit was designed to run without the need of a fan(s) since Onkyo's higher end models have always run hot based on my limited research.eek.gif
I'll curious about the internal temps you're seeing because you're one of the owners who's had multiple failures.

Could you try the hidden menu after the 5008's been in use for at least an hour?

On the front panel of the avr:
Press and hold Display
While holding Display, press Standby/Power and release both
Press Tone

The internal temp is listed in degrees C in the 2nd line (eg. T:024 = 24c).

Owners claim the xx10 series run cooler than the previous models, but I don't know if that's true. There's no doubt that the heat is affecting the BGA (Ball Grid Array) style chip on the HDMI board. It's the same problem I had with my old Dell XPS M1710 laptop (which also began failing ~1.5 years in), hence why baking the cards restore normal operations, but only for a limited time.

If my 5008 fails again, after fixing it, I'll try affixing one of those CPU coolers on the BGA chip.


Max
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post #1682 of 1706 Old 03-17-2014, 04:21 AM
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Quote:
Originally Posted by djbluemax1 View Post

I'll curious about the internal temps you're seeing because you're one of the owners who's had multiple failures.

Could you try the hidden menu after the 5008's been in use for at least an hour?

On the front panel of the avr:
Press and hold Display
While holding Display, press Standby/Power and release both
Press Tone

The internal temp is listed in degrees C in the 2nd line (eg. T:024 = 24c).

Owners claim the xx10 series run cooler than the previous models, but I don't know if that's true. There's no doubt that the heat is affecting the BGA (Ball Grid Array) style chip on the HDMI board. It's the same problem I had with my old Dell XPS M1710 laptop (which also began failing ~1.5 years in), hence why baking the cards restore normal operations, but only for a limited time.

If my 5008 fails again, after fixing it, I'll try affixing one of those CPU coolers on the BGA chip.


Max

Max,

I am travelling on business right now, but will check upon my return on Friday evening so most likely Saturday during the day.




Willie

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post #1683 of 1706 Old 03-17-2014, 02:04 PM
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Quote:
Originally Posted by bakerwi View Post

Quote:
Originally Posted by djbluemax1 View Post

I'll curious about the internal temps you're seeing because you're one of the owners who's had multiple failures.

Could you try the hidden menu after the 5008's been in use for at least an hour?

On the front panel of the avr:
Press and hold Display
While holding Display, press Standby/Power and release both
Press Tone

The internal temp is listed in degrees C in the 2nd line (eg. T:024 = 24c).

Owners claim the xx10 series run cooler than the previous models, but I don't know if that's true. There's no doubt that the heat is affecting the BGA (Ball Grid Array) style chip on the HDMI board. It's the same problem I had with my old Dell XPS M1710 laptop (which also began failing ~1.5 years in), hence why baking the cards restore normal operations, but only for a limited time.

If my 5008 fails again, after fixing it, I'll try affixing one of those CPU coolers on the BGA chip.


Max

Max,

I am travelling on business right now, but will check upon my return on Friday evening so most likely Saturday during the day.




Willie
Sounds good. Thanks. BTW, I actually have heard of an owner (maybe it was here on avs?) who actually did the mod I mentioned, of using thermal paste and attaching a CPU cooler to the chip. Never heard the results though, but in theory, since the heat from the chip causes the BGA contacts to loosen (and baking the assembly in an oven softens it enough to reseat and restore contact), if the cooler dissipates heat well enough, it should prevent future occurrences.

Hmmm... maybe there's a market for some bored individual who wants to work at home?

### Onkyo receiver failed? Has your Onkyo avr stopped producing sound? Grayed out menu options and missing speaker icons on the front panel? Yes, you're a victim of the dreaded Onkyo HDMI board failure. Having it repaired under warranty by Onkyo may not prevent the failure from occurring again, but there's a solution. Send your HDMI board (or entire avr) to $!###.com and we will modify the board to prevent future failures!####

LOL


Max
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post #1684 of 1706 Old 03-24-2014, 11:18 PM
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I have a TX-NR808 purchased from Hong Kong April 2011- I reside in Sydney Australia.

Ten days ago the receiver started decreasing the sound gradually to 0 on its own without any input from any source.

The master volume knob does not work at all.

The volume will increase/decrease through the remote control however the unit is constantly overriding the remote commands & will eventually decrease the volume to 0 within a few minutes.

It is random, as for 2 days straight it did not play up at all.

This is on top of the input scrolling issue which I had repaired 2 1/2 years ago.

Any thoughts on this issue? as I have googled it without success.
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post #1685 of 1706 Old 03-27-2014, 07:48 PM
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I got my 3 year old 5008 back today from United Radio in Syracuse. It was double boxed with four 13 gallon bags of shipping popcorn and a little bubble wrap around it. What a royal pain it was to unpack and clean up the popcorn.

Here is what the invoice said.

Replace intermittent printed circuit board in audio circuits.
Replace intermittent flex cable in system control circuits.
Replace intermittent connectors in system control circuits.
Software or firmware was upgraded to newest version.

It looks like they maxed out the repairs necessary for Onkyos. I haven't seen any evidence of any repairs lasting so i think it would be wise to look for a replacement.
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post #1686 of 1706 Old 03-27-2014, 10:19 PM
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Originally Posted by pongagt View Post

I got my 3 year old 5008 back today from United Radio in Syracuse. It was double boxed with four 13 gallon bags of shipping popcorn and a little bubble wrap around it. What a royal pain it was to unpack and clean up the popcorn.

Here is what the invoice said.

Replace intermittent printed circuit board in audio circuits.
Replace intermittent flex cable in system control circuits.
Replace intermittent connectors in system control circuits.
Software or firmware was upgraded to newest version.

It looks like they maxed out the repairs necessary for Onkyos. I haven't seen any evidence of any repairs lasting so i think it would be wise to look for a replacement.
It doesn't look like they swapped out the HDMI board. So you have that failure to look forward to.

I just last week sent my 5008 to ABL for a bad HDMI board, but I also listed the symptoms of bad ribbon connectors / sockets so hopefully they'll fix those as well. I'm not holding out much hope -- I've already replaced the 5008 with a Denon AVR-4520CI so it's more out of curiosity than anything else that I'm interested to see what they actually fix.
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post #1687 of 1706 Old 03-28-2014, 08:17 PM
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Originally Posted by Schwa View Post

It doesn't look like they swapped out the HDMI board. So you have that failure to look forward to.

I just last week sent my 5008 to ABL for a bad HDMI board, but I also listed the symptoms of bad ribbon connectors / sockets so hopefully they'll fix those as well. I'm not holding out much hope -- I've already replaced the 5008 with a Denon AVR-4520CI so it's more out of curiosity than anything else that I'm interested to see what they actually fix.

They told me over the phone that they ordered a hdmi board and then they called to say it came in. Maybe that is the pcb in the audio circuit that they replaced. I had all the symptoms of a bad hdmi board and now everything is working. I don't have any faith in things staying that way however so i will be looking for a replacement avr.
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post #1688 of 1706 Old 03-29-2014, 02:04 PM
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Hello everyone. I have an NR5008 that has a new HDMI board. HDMI seems to work now and I can update the unit from the internet (net/usb menu works) but no sounds comes from the unit at all? Any ideas on what is wrong/how much it will cost to fix this thing?
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post #1689 of 1706 Old 03-29-2014, 02:25 PM
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Lack of audio from any output is usually an indication of a failing HDMI board.
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post #1690 of 1706 Old 03-29-2014, 03:00 PM
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Lack of audio from any output is usually an indication of a failing HDMI board.

Thats not good frown.gif. I had the board replaced by a guy on ebay - took a chance and I guess came up short. Looks like his repair service may not have worked. Anyone have any idea how much replacement costs approx? Is it worth it to fix this thing, or should I just go out an buy a new NR929 for 950 bucks on amazon?
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post #1691 of 1706 Old 03-30-2014, 07:34 AM
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Originally Posted by audigeek View Post

Thats not good frown.gif. I had the board replaced by a guy on ebay - took a chance and I guess came up short. Looks like his repair service may not have worked. Anyone have any idea how much replacement costs approx? Is it worth it to fix this thing, or should I just go out an buy a new NR929 for 950 bucks on amazon?

Seeing as we're now getting reports on 818 units also having the same board failures, I'd be inclined to find a different brand.
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post #1692 of 1706 Old 03-30-2014, 10:54 AM
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Originally Posted by Patrick Murphy View Post

Seeing as we're now getting reports on 818 units also having the same board failures, I'd be inclined to find a different brand.

Yea I've given up on Onkyo moved to Pioneer.
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post #1693 of 1706 Old 03-30-2014, 02:32 PM
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Yea I've given up on Onkyo moved to Pioneer.

Me too. Love my Denon. smile.gif
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post #1694 of 1706 Old 03-30-2014, 05:54 PM
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Originally Posted by oscarav098 View Post

No AUDIO FIX

Hello all,
A couple of weeks ago I posted about the problems I was having with the 3008 receiver.
The symptoms
No audio - amp relays not latching and no network control and greyed out in the menu.
Troubleshooting – I troubleshot the problem extensively to find out the cause to be the HDI board, specifically the DD/DTS chip on the right hand side. This chip can be easily identified because as it is one of two BGA (Ball Grid Array) chips. This means is that the chip is soldered to the PCB from the bottom whereas traditional SMT chips have the pins exposed.
It is a known problem that this type of surface-mount packaging may have some non-compliant connections/leads. See Wiki: http://en.wikipedia.org/wiki/Ball_grid_array#Noncompliant_leads
So this is not an inherent Onkyo design flaw.
Fix: Board solder Re-Flow. Oven method. Re-flowing the board melts the solder slightly and ensures a good contact.
While this may sound technical, it’s only a 30 minute job and a very good alternative to sending your receiver in for repair if its out of warranty or you don’t want UPS/FedEx to destroy it in transit, or don’t want to be out of pocket for a long time.
All you have to do is:
1- Remove the receiver cover.
2- Remove the HDMI board.
3- Cover the HDMI board on aluminum foil with the exception of the 2 BGA chips.
4- Preheat oven to 200 degrees F.
5- Place HDMI board on cookie sheet and insert in oven.
6- Bake for 2 minutes.
7- Raise temperature to 385 degrees F.
8- Bake board for 8 minutes once 385 degrees F is reached.
9- Turn oven off, open door and DO NOT touch board.
10- Let board sit for 15 minutes.
11- Carefully remove aluminum foil and inspect board to ensure integrity.
12- Re-install.
13- Done!
This worked perfectly. The caps and all board materials are UL94V-0 compliant so there is no need to worry about doing this.
This is only intended as a guide for those with the skill to do this.


My HT-RC270 suffered the classic HDMI failure. Complete audio and video shutdown. Fortunate to get an old Outlaw Audio 1070 on the cheap to replace. Then saw oscarav098's post and thought why not. Followed instructions exactly (foil opened under BGA chips) and what do ya know! I'm back in business! Functions perfectly! smile.gif

Lets see how long holds up! Thanks oscarav098!
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post #1695 of 1706 Old 06-04-2014, 08:39 AM
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I have two receivers to deliver for repair, one of which I'm sure is the so-popular HDMI board failure, this time in a TX-NR708 from 3 years ago. I've just e-mailed Onkyo asking if they'll fix it out of warranty like they've done for so many others. I anticipate a positive response to that.

Anyway, . . . no posts in this thread for months. Maybe we've all moved on to greener pastures, or has Onkyo finally fixed this problem for you guys with their latest crop of replacement HDMI boards?
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post #1696 of 1706 Old 06-04-2014, 09:28 AM
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Originally Posted by chs4000 View Post

Anyway, . . . no posts in this thread for months. Maybe we've all moved on to greener pastures, or has Onkyo finally fixed this problem for you guys with their latest crop of replacement HDMI boards?


well, I don't know bout that...

I WILL say that after my dhc 80.2 failed for the 3rd time, onkyo replaced it with a new refurb unit...complete with a new 2yr warranty. at this point in time I am satisfied with how onkyo handled my situation...


my confidence level regarding how long this unit will be trouble-free is another matter...

at the zenith of his nadir...
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post #1697 of 1706 Old 06-20-2014, 05:46 AM
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Replaced

I replaced my 808 with a Yamaha 2020 after second failure last fall. no confidence in Onkyo brand. I will say I received a quick turnaround from ABL authorized repair facility in Michigan.

Yamaha TX-A2020
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post #1698 of 1706 Old 08-27-2014, 06:17 AM
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808 state

Repaired HDMI fault last Jan, 1 yr out of warranty. Onkyo paid for repair, i paid for shipping.
Then last month scrolling input issue occurs.

Opened up unit and there was big obvious corrosion salt deposits on the ribbon cable connector from the front panel, on the HDMI board end.

Can only think that the replacement board was not processed correctly. Inspecting it carefully it seemed as if only the connector was effected, not the rest of the board. 95 % of the salt deposit was on the connector.

Cleaned with IPA & tooth brush, socket & plug. Been working fine for the last week or so.

So would suspect some issue with the manufacturing or processing connector plug or socket.

So maybe fixable if you are happy with a screwdriver
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post #1699 of 1706 Old 11-12-2014, 09:27 PM
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Hi Guys,

(Sorry for the repeat its not spam, I wanted to let people know so I've posted this up in a couple of the TX-NR X08 related threads)

I just had to post up, I bought my Onkyo TX NR 708 from a second hand business a couple of years back, I was great for a while, then I started to have the HDMI issues with it dropping the video image I worked around it using digital in and bypassing the whole HDMI thing, anyhow the other day the speakers just stopped working, tried all the turn off, unplug advise on here no change.

I did lots of research arriving me here, and I've figured I was suffering the same issues as many others, best approach was to just get it repaird out of warantee and suck it up.

On my way to getting it repaird, I called Australia's Onkyo Distributor to discuss the issue, when I spoke with them I was advised absolute amazment the Unit (in fact all the "X08" series) have extended warantee and all the issues I'm experiencing will be covered fully.

The represenative I spoke to Eva promptly sent an email authorising the full repair she SS'd me in too, I've since dropped it off for repair and am waiting egarly for it to be returned...

I had to post up, I was absolutely blown away with the professional high level customer service I received from the Australian Distributor Amber Technology, the exceptionl after sales service shown to me today by Eva has dramatically changed my recent views of Onkyo, I'd happyily purchase from a company whom for me at least, had gone well above and beyond what most others just wouldn't even consider.

Cheers, Keys
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post #1700 of 1706 Old 11-14-2014, 06:51 AM
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Just got my 5008 back from Onkyo after its second repair. See the sticky thread if you're not aware of the recall and warranty extension.

Installed and everything seems to work. The new HDMI board seems to work somewhat differently internally, or, I'm having a new problem, or there's a setting that's different (the repair wiped everything and I had to set everything up from scratch). When it loses HDMI lock, e.g. when switching Zone 1 inputs, my Zone 2 music cuts out. Zone 2 is an analog music source. It didn't used to do that. Zone 2 would play continuously regardless of what I was doing in the primary zone.

Any thoughts?

Thanks.

Stuck up, half witted, scruffy looking, nerf herder.
Double True!
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post #1701 of 1706 Old 11-20-2014, 03:37 AM
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Can anyone recommend a repair shop for my 708 I am deployed to Africa and called Onkyo the want a receipt its been 3 years since I purchased this and I have moved since then so no idea on the receipt. Im having the non-responsive scrolling issue thanks.
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post #1702 of 1706 Old 12-22-2014, 04:08 AM
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Hello guys,

I have onkyo tx-nr5008 ( (S/N 2964MP10X0021749 ) and was serviced 4 times

1. The first claim after five months of operation, the receiver does not respond to the remote control receiver of Play sent to the completion-AV Electronics in the fact that, in the repair of their representations service sheet occurred fix the front panel, the real me after month again receiver stopped responding to dialkáč, you know what I had to deal with? Enough receiver physically completely disconnected from the network 220V at least one day and then it works again without problems a short time (a few days-weeks).

2. for the next two months there was a second failure, the second claim, now was worse, receiver spontaneously switched to join CBL / SAT and froze, did not respond to any button on the front panel, could not be reset simply nothing, useless, I warned them, that the defect was not removed from the first complaint, I made them simple video about the problem, they sent him back to the same service, then was repaired and replaced parts were 2009991154UL socket AS / nSAs, 2 25056643 PLUG / A2545WR2-2x20P (IDE40SIDE). Expression of service of exchanging links digital boards and testing. Among other disorders mentioned in the complaint were: random off during operation of the receiver to Standby mode or receiver when turning the volume I began to tune a radio station - unreal, difficult to prove.

3. The third month after another failure, the third claim, the receiver has back problems responding to remote control, this time I made them again a movie that clearly predreceiverom press buttons on the remote control and receiver nothing, no response, so I agreed with them on credit note, statement of services was as follows:
Failure described customers during long-term testing did not show and therefore can not be considered the complaint as acceptable in terms of consumer protection law.
So the claim is rejected, the receiver during shipment a few days as part a working again - incredible.

4. in the last 3-4 weeks I started to deteriorate again, the fourth fault receiver by itself in standby mode started on and froze without any reaction, just as with other complaints to the receiver even started refreeze it switches me CBL / SAT input end and, so far I've dealt with so that it sufficed completely disconnected from 220v and wait 1-2 days, after operating for only a very short time, this time only 1-2 days
I wrote also on Facebook to Onkyo Europe on youtube as well as videos.
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post #1703 of 1706 Old 12-22-2014, 04:10 AM
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Hello guys,

I have onkyo tx-nr5008 ( (S/N 2964MP10X0021749 ) and was serviced 4 times

I come from Slovakia and attention to this subject, I have to translate all the text through Google translate, so I apologize in advance for text

1. The first claim after five months of operation, the receiver does not respond to the remote control receiver of Play sent to the completion-AV Electronics in the fact that, in the repair of their representations service sheet occurred fix the front panel, the real me after month again receiver stopped responding to dialkáč, you know what I had to deal with? Enough receiver physically completely disconnected from the network 220V at least one day and then it works again without problems a short time (a few days-weeks).

2. for the next two months there was a second failure, the second claim, now was worse, receiver spontaneously switched to join CBL / SAT and froze, did not respond to any button on the front panel, could not be reset simply nothing, useless, I warned them, that the defect was not removed from the first complaint, I made them simple video about the problem, they sent him back to the same service, then was repaired and replaced parts were 2009991154UL socket AS / nSAs, 2 25056643 PLUG / A2545WR2-2x20P (IDE40SIDE). Expression of service of exchanging links digital boards and testing. Among other disorders mentioned in the complaint were: random off during operation of the receiver to Standby mode or receiver when turning the volume I began to tune a radio station - unreal, difficult to prove.

3. The third month after another failure, the third claim, the receiver has back problems responding to remote control, this time I made them again a movie that clearly predreceiverom press buttons on the remote control and receiver nothing, no response, so I agreed with them on credit note, statement of services was as follows:
Failure described customers during long-term testing did not show and therefore can not be considered the complaint as acceptable in terms of consumer protection law.
So the claim is rejected, the receiver during shipment a few days as part a working again - incredible.

4. in the last 3-4 weeks I started to deteriorate again, the fourth fault receiver by itself in standby mode started on and froze without any reaction, just as with other complaints to the receiver even started refreeze it switches me CBL / SAT input end and, so far I've dealt with so that it sufficed completely disconnected from 220v and wait 1-2 days, after operating for only a very short time, this time only 1-2 days
I wrote also on Facebook to Onkyo Europe on youtube as well as videos.
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post #1704 of 1706 Old 02-15-2015, 12:47 PM
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You can add me to your growing list

1. Model: TX-NR5008

2. Purchase Date or approximate date: 2010

3. Place where purchased:

4. First symptom to appear: Was working fine....then I noticed I could not change the volume. Unit appeared to become totally locked up. Nothing happens when I press any of the buttons on the front (including power, volume etc) or the buttons on the remote. Only way to power it down is to unplug the unit. If I plug it back in, it turns on by itself, and if it's on an input that has sound (ex. BD/DVD), sound is heard but no changes can be made to the receiver (volume, input etc)

5. How long after purchase until first symptom appeared? 4yrs

6. Was the symptom consistent or intermittent? Intermittent. It works fine for awhile, then locks up. It's not necessarily after it's been on for awhile. Unplugging it for even 30 minutes does not reset it back to normal. Sometimes I power it up and it works fine, other times, it's totally locked up.

7. Which symptom(s) (listed above) are you experiencing? I hear audio, but as mentioned, it keeps locking up.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? I sent the unit in under their return program and received the unit back a week later with a note attached saying they had reset it to Factory Settings. I too had already done that a few times but same intermittent results.

9. If your unit was repaired did the problem come back, if so how long did it take to reappear? Unit was returned from Onkyo, I did pop the top off and saw that they had replaced the DSP chip and added a "New" sticker on it. I used the unit for a few hours that evening. Turned it off and went to bed. When I got up the next morning, the unit was on and audio could be heard coming from the unit. My projector was turned off. Somehow the unit powered itself on overnight and locked up.

I'm assuming the HDMI board will need to be replaced so I will call them on Monday.

In troubleshooting, my firmware is up to date. I also disconnected everything except the power cord and it still locked up on me after working briefly so I know it's not a cable issue.

One strange thing I noticed is one time today, I plugged it in and the unit turns on automatically (typically happens when it is locked up) and as usually, all buttons were non-responsive EXCEPT this time, when I hit the Power button, it cycles through the following "HDMI Board: Use" and "HDMI Board: Ignore". Hitting Enter did not change anything and the arrows on the receiver and remote were non-responsive.
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post #1705 of 1706 Old Yesterday, 07:17 PM
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I search the thread, and haven't found an answer to a problem I'm having with my NR808: While watching movies with DTS-HD, the sound will randomly cut out. Doesn't appear to happen with television shows. Has anybody else seen this?
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post #1706 of 1706 Unread Today, 05:28 AM
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My 818 is just now a year old, bought nib. Yesterday the NET function wouldn't work, so unplugged it for a while, plugged it back in, worked fine. Watched tv all day, turned it off. This morning, turned tv on & 818 dead in the water. Unplugged it again & let it sit then plugged it in again & it's fine. Not encouraging but am not going to send it in until it dies completely I guess. This 818 replaced an HT-RC180 that had the hdmi board failure Aug '13 which Onkyo repaired as out of warranty & bought the 818 just for the upgrade. So at least I have a backup if I do have to send the 818 in for repair. Was so hoping that just by shear luck I'd bypass any issues with the 818 lol. Such is life with Onkyo

"To the journey..."
Sony KDL60W630B; Onkyo TX-NR818
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