I bought my Onkyo TX-8050 receiver in October 2012, so it is now out of warranty. Today (April 22, 2016) the controls froze. I called Onkyo product support at (800) 229-1687. As soon as I mentioned that the problem is well known on the internet, the support person directed me to onkyousa.com. I clicked on "Support,"and then on "Special Service Program". I entered my receiver's serial number and was approved online for free repair, including free shipping both ways. Four-day delay for the mailing materials to be mailed to me USPS. I hope that the process goes as smoothly as it seems.