Originally Posted by Mr. Burns
It seems to me that those having problems (or at least those who reported) are the ones who have US units. I never heard complains about those were not purchased from US. Or is there???
I live in Sydney Australia, I imported a TX-NR808 from Hong Kong as these units are priced at a staggering $1,800- $2,500 AUD ( AUD is now stronger than USD) - I paid $1,200.00 AUD for my unit, the downside is no warranty furthermore the Hong Kong supplier removed the serial number( it is a cheap sticker a poor excuse for a serial number) prior to export-I must say that Onkyo needs to tidy up their serial numbers why not have electronic inscription of serial numbers it cannot be that hard .
I received my nr808 29/03/11 & all was good until 30/05/11 - 2 months after purchase it exhibited all the faults listed on this forum , non responsive remote unit locked up random cycling through inputs with dock appearing on the front screen.
I rung Onkyo Australia 2 weeks ago & was advised that they were aware of the fault & that at that stage 20 units came in for the modification.
The fix according to Onkyo Australia is the connectors required cleaning with acetate as acid residue was not removed completely during manufacture ( according to Onkyo the circuit boards go through an acid bath)
I privately paid for the connector cleaning & the unit has been working for the past 2 weeks.
Whether or not this explanation by Onkyo is true time will tell,at least I was given an explanation unlike the secrecy displayed by Onkyo USA good luck everyone with your units.
Thank your lucky stars that most of you paid $699 for the 808.