The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 7 - AVS Forum
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Receivers, Amps, and Processors > The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
alanl715's Avatar alanl715 09:15 PM 06-15-2011
Quote:
Originally Posted by mjaudio View Post

Personally I would go with either the Classe SSP-800 or the ADA Cinema Rhapsody Mach IV if you wanted to go high end. ADA also makes a less expensive Suite 7.1 which does away with a lot of inputs for a simpler system but it is said to have the same SQ.

For about 4 times or more the retail cost of either a Onkyo 5508 or Integra 80.2 it is up to you if it's worth it though. I know the Classe has had it's issues, not sure about ADA but there a quality company and make great sounding pre-pro's that I have owned in the past. I have never had a problem with an ADA pre-pro and I have owned 4 of them over the years, great products but I have never had the latest.

I am sure you can find issues with just about any pre-pro made today if you search around the AVS long enough. For every 1 complaint there are probably 100 who don't so take that into consideration.

The Integra's come with a period of time were there are no questions asked replacement if you have a problem. I am not sure what that time frame was but I think it the first 60 days? From there you have a 2 year warranty.

I personally am not too concerned about my Onkyo 5508 (knock on wood) but I have had very expensive pre-pro's that have had to have a lot of repairs so it's not like your immune from problems if you spend over $5K.

MJA --- there is a 6 month period of replacement to the DEALER from the time the DEALER rec'd it....NOT 6 month's from when the customer purchases it...JUST so u guys will know.

HankD's Avatar HankD 10:59 PM 06-15-2011
Quote:
Originally Posted by HankD View Post

1. Model = TX-NR708
2. Purchase Date = November 2010, in use since Feb 2011 after AV cabinet built
3. Store = Amazon
4. First symptom = unit stopped responding. Defaults to CBL/SAT input, unable to change inputs by remote or on unit. Had to unplug to turn off.
5. First symptom appeared after 4 months of use
6. Symptom consistent
7. Remote works for other components
8. Dropped off at authorized repair center June 10

First Onkyo receiver and probably last. Replaced my 8 year old trusty HK325

Repair completed 6.14.11, picked up receiver 6.15.11.

Replaced 2 plugs and IDE cable per invoice.

Unit works again (so far).
mjaudio's Avatar mjaudio 11:17 PM 06-15-2011
Quote:
Originally Posted by alanl715 View Post

MJA --- there is a 6 month period of replacement to the DEALER from the time the DEALER rec'd it....NOT 6 month's from when the customer purchases it...JUST so u guys will know.

Thanks for the clarification Alan.
Bacchus's Avatar Bacchus 07:16 AM 06-16-2011
Quote:
Originally Posted by HankD View Post

Repair completed 6.14.11, picked up receiver 6.15.11.

Replaced 2 plugs and IDE cable per invoice.

Unit works again (so far).

That's fast. I'm still waiting to get the dang mailing label from Onkyo. They sent it regular mail instead of emailing me one. Who does that any more?
alanl715's Avatar alanl715 07:19 AM 06-16-2011
Quote:
Originally Posted by HankD View Post

Repair completed 6.14.11, picked up receiver 6.15.11.

Replaced 2 plugs and IDE cable per invoice.

Unit works again (so far).

That's the same fix we do.
alanl715's Avatar alanl715 07:21 AM 06-16-2011
Quote:
Originally Posted by jayatla View Post

I dropped off my NR808 to repair center two weeks ago. They just told me my receiver can not be fixed until SEPTEMBER!!!! Because the parts were on backorder ( two sockets and one plug). I'm totally pissed!! Called Onkyo the CSR told me they would call the repair center to find out what's going on and would call me back.
BTW, I paid $679 for this receiver from Amazon last Dec., they accept to take it back and give me full refund but I don't think I can buy a similar level replacement for that price in any soon. I really like my NR808 when it work but.........
This is my last time to do business with Onkyo!!!

whoa...hold on...they told u what ? send the unit to us and we'll repair it....we ordered extras.
BillW's Avatar BillW 09:41 AM 06-16-2011
Purchased 2/22/11
Installed in May
Started acting up 6/01/11
Model # 1008
Sympton: Touch the volume knob and the unit starts scrolling thru the different sound modes. Sometime by rotating the knob you can get it to stop. I told the customer don't touch the knob use your URC until parts come in. So far so good!
rajdawar's Avatar rajdawar 11:36 AM 06-16-2011
Quote:
Originally Posted by alanl715 View Post

whoa...hold on...they told u what ? send the unit to us and we'll repair it....we ordered extras.

Is this a permanent fix? I am on the fence about getting a x008 or a Denon 4311 and frankly, if the fix is permanent, I would just get the Onkyo and an extended warranty and call it a day. But, extended warranty or not, I don't want to be stuck with equipment that needs to go in for repairs of a known issue multiple times.
jayatla's Avatar jayatla 12:59 PM 06-16-2011
Quote:
Originally Posted by alanl715 View Post
whoa...hold on...they told u what ? send the unit to us and we'll repair it....we ordered extras.
Now I know why the parts are on backorder. Just kidding.

The onkyo CSR told me they found some instock and will ship them to my service center ASAP. So hopefully, I can take my 808 back next week.
litew8's Avatar litew8 04:05 PM 06-16-2011
I think my unit may be getting sick. I found it turned on this morning - on the last input (iRadio) used and it said "play again" error.
This is the third time I've found the unit turned on by itself. Luckily it doesn't turn on in the middle of the night and wake me up.

It is 10 months old.
phaze005's Avatar phaze005 12:49 AM 06-17-2011
Eliteconcept. I have the same issue and scenario as yours except its the 3008.r
mcallister's Avatar mcallister 03:44 AM 06-17-2011
Received my DHC 80.2 back from Hanson AV yesterday. Won't have a chance to get it hooked back up and re-run audyssey until Saturday. hopefully I have audio
lefthandluke's Avatar lefthandluke 04:13 AM 06-17-2011
great news...!!!



i know it probably seemed like an eternity to you, but you got it back sooner than i expected...
aaron52's Avatar aaron52 08:41 AM 06-17-2011
Just got off the phone with Vanns and got the same run-around. They show no known issues in their database and will not offer any type of refund/replacement.
The lady that I spoke with did however offer to investigate the issue. She wants me to email her the service bulletin the was put out by Onkyo however I cannot find it anywhere. Can someone post it here for me?

BTW my info is:
Model = TX-NR808
2. Purchase Date = 2/16/11, been using since.
3. Store = Vanns
4. First symptom = Will not respond to remote commands. Onkyo remote or my Harmony One remote.
5. First symptom appeared after 4 months of use
6. Symptom consistent
7. Remote works for other components
8. Called Vanns 6/17/11
skoobydoo's Avatar skoobydoo 10:21 AM 06-17-2011
Quote:
Originally Posted by aaron52 View Post
Just got off the phone with Vanns and got the same run-around. They show no known issues in their database and will not offer any type of refund/replacement.
The lady that I spoke with did however offer to investigate the issue. She wants me to email her the service bulletin the was put out by Onkyo however I cannot find it anywhere. Can someone post it here for me?

BTW my info is:
Model = TX-NR808
2. Purchase Date = 2/16/11, been using since.
3. Store = Vanns
4. First symptom = Will not respond to remote commands. Onkyo remote or my Harmony One remote.
5. First symptom appeared after 4 months of use
6. Symptom consistent
7. Remote works for other components
8. Called Vanns 6/17/11
Crutchfield service is sounding better all the time.

My NR5008 is going in today, No Remote. Everything else works.
JChin's Avatar JChin 11:21 AM 06-17-2011
Quote:
Originally Posted by aaron52 View Post
The lady that I spoke with did however offer to investigate the issue. She wants me to email her the service bulletin the was put out by Onkyo however I cannot find it anywhere. Can someone post it here for me?
Hi arron52, this is what demiller66 posted in the TX-NR808 Thread.

Quote:
The repair ticket from my Onkyo Service Center states: "Performed Service Bulletin # 11041501."

james_rolevink's Avatar james_rolevink 07:24 PM 06-17-2011
I just purchased the DHC-80.2 + DTA-70.1 combo here in Australia, where Integra bits cost a *lot* more than in the US (especially given our dollar's superiority atm). Some small compensation is that we do get a 5 year warranty.

Frankly I don't care *so much* about the warranty, in terms of the fact that I just want something that works! When one hands over ~AUD$8,500!!! (I didn't pay that much, but that's the genuine RRP here in Aus, and yet the $AUD>$USD!), I do not expect to have to spend hours of my life disassembling it, packing it up and doing without it while it's sitting in a shop somewhere.

Given our finite lifespans together with how much they charge in Aus, I almost feel that it's just not cricket to ever have to go without after having forked over the massive spondoolies .

Now, at this point, everything is ridgeydidge and I am happy with it. However, it would appear that I have the dreaded '0' in the eighth slot.

So, what are the odds that I will stay happy with my decision, versus going ballistic? Are there any reliable stats to suggest what the odds are for immanent failure given the s/n?
alanl715's Avatar alanl715 09:57 PM 06-17-2011
Quote:
Originally Posted by rajdawar View Post

Is this a permanent fix? I am on the fence about getting a x008 or a Denon 4311 and frankly, if the fix is permanent, I would just get the Onkyo and an extended warranty and call it a day. But, extended warranty or not, I don't want to be stuck with equipment that needs to go in for repairs of a known issue multiple times.

Raj...things break. It's got a warranty. Don't sweat it...purchase the product and enjoy it !
skoobydoo's Avatar skoobydoo 12:24 AM 06-18-2011
Repair center said their are 2 cables that are effected. A long one in the 5008 and a short one in the X08 models. He said not a gel but an acid that eats away at the connector. Sometimes it starts eating away at the pins too. If they are pitted, they have to replace them too. They have the long cable in stock. Not the shorter one. He said he would have it fixed in 2 or 3 days.
robertrR's Avatar robertrR 02:36 AM 06-18-2011
Quote:
Originally Posted by robertrR View Post


The fix according to Onkyo Australia is the connectors required cleaning with acetate as acid residue was not removed completely during manufacture ( according to Onkyo the circuit boards go through an acid bath)


This was advised previously on this forum, at least we were given an explanation by Onkyo Australia unlike Onkyo USA

I had my 808 in repair 2 weeks ago & everything is fine since.
JChin's Avatar JChin 02:59 AM 06-18-2011
Quote:
Originally Posted by robertrR View Post

This was advised previously on this forum, at least we were given an explanation by Onkyo Australia unlike Onkyo USA

I had my 808 in repair 2 weeks ago & everything is fine since.

Hi robertrR, thats good to hear.

Curious, does your unit have two HDMI output (Main & Sub) and a Power On (next to Phones jack) button?
padlin00's Avatar padlin00 05:03 AM 06-18-2011
Add me to the list with the remote/frozen/scrolling problem. Bought an NR708 in December, started the problems maybe 8 weeks ago.
I'm taking it that replacing the cable and connectors is the offical fix, has anyone gotten an offical Tech Bulletin number for the fix in case the repair shop hasn't run into this yet?

Bob
jim97219's Avatar jim97219 10:11 AM 06-18-2011
Quote:
Originally Posted by padlin00 View Post

Add me to the list with the remote/frozen/scrolling problem. Bought an NR708 in December, started the problems maybe 8 weeks ago.
I'm taking it that replacing the cable and connectors is the offical fix, has anyone gotten an offical Tech Bulletin number for the fix in case the repair shop hasn't run into this yet?

Bob

Bob,

See post 196 above.
padlin00's Avatar padlin00 11:45 AM 06-18-2011
Quote:
Originally Posted by jim97219 View Post

Bob,

See post 196 above.

thanks
alanl715's Avatar alanl715 01:40 PM 06-18-2011
Quote:
Originally Posted by padlin00 View Post

Add me to the list with the remote/frozen/scrolling problem. Bought an NR708 in December, started the problems maybe 8 weeks ago.
I'm taking it that replacing the cable and connectors is the offical fix, has anyone gotten an offical Tech Bulletin number for the fix in case the repair shop hasn't run into this yet?

Bob

All the Authorized Servicecenter has to do is go to the Onkyo service site, go to that model #, and look under tech tips/bulletins/upgrades for all the answers. If they do not know how to do that...they will not b able to solder either !
no_worries's Avatar no_worries 02:16 PM 06-18-2011
1. TX-NR808
2. February 3rd, 2011 & February 12th, 2011
3. Amazon
4. Setting my BD player to "Auto" or "1080p" causes constant video flicker...happens for BD or standard DVD's. Onkyo said it was a defect, and to send unit back. Amazon sent replacement unit (2/12). Replacement unit did the same thing. Onkyo had me check a few things (to no avail). My personal workaround is to leave BD player set to 1080i and there are no flickering issues. Tried with another brand BD player...same thing happens. Audio scrolling happened a month or so after purchase.
5. Video flickering - immediately. Audio scrolling through input modes, can't even turn unit off without pulling plug - ~1 month. Happened infrequently at first, then more often. Finally got sick of it and took it authorized Onkyo Service Center.
6. Video flickering - constant, Audio scrolling - intermittent
7. Video flickering and Audio scrolling
8. Onkyo told me nothing other than it needed service. I took it in for service due to the last week of May, 2011, and got it back on
June 9, 2011. Repair place said flickering video & scrolling audio were related and the part that was replaced (system board?) would take care of both issues.
9. Video flickering never resolved, audio scrolling came back 30 minutes ago. June 18, 2011.
I'm mad as hell and calling Onkyo Monday morning.
----------------------------------------------------
I just got off the phone with Amazon. They are allowing a full return and refunding my shipping as well.
I will never buy another Onkyo.
la9ers's Avatar la9ers 02:25 PM 06-18-2011
the egg has the 809 on sale for 699.00
robertrR's Avatar robertrR 03:49 PM 06-18-2011
Quote:
Originally Posted by JChin View Post

Hi robertrR, thats good to hear.

Curious, does your unit have two HDMI output (Main & Sub) and a Power On (next to Phones jack) button?

Hi JChin,

Yes it does.
lboyd8's Avatar lboyd8 07:34 AM 06-19-2011
Having the same problems posted here:
- bought the unit from accessories4less April 25.
- Installed and operating May 14
- light use (3-4 hrs week)
- 2 week vacation Jun 3 - 17
- Jun 18 turned on to watch Battle LA, unit became unresponsive to remote or panel buttons

Frustrated (as we all are) that resellers and manufacturer are not more supportive beyond, ship it back and we'll repair.

Was advised by reseller to ship it to 'regional' service center....hmmm Houston to Michigan, that's convenient.

Guess I'll ship it, replace it and sell it when it returns. No confidence in this unit or Onkyo at this point. Suggestions for replacement unit?
SpartanVoodo's Avatar SpartanVoodo 09:33 AM 06-19-2011
I had cancelled my 809 pre-order and gone with another brand. Was considering buying the Onkyo as a video processor. However my friend that did stick with his 809 pre-order is now (2 weeks later) having issues. Started with hdmi source flashing on and off, progressed to changing inputs on it's own, and last night while we were watching a sporting event it froze. No response from remote or front panel. Reset and was fine for 15-20 minutes then froze. Reset then again about 5 minutes later. Reset and then was fine for the rest of the evening.
15 day return window to retailer is now over so now time to deal with Onkyo. Blah.
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