The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - AVS Forum
Forum Jump: 
Reply
 
Thread Tools
post #1 of 1698 Old 06-03-2011, 04:43 PM - Thread Starter
Senior Member
 
eliteconcept's Avatar
 
Join Date: Sep 2007
Posts: 237
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I noticed that owners of the Onkyo HT-RC270 and Onkyo TX-NR708 have begun to experience similiar failures and thought it would be best to compile these complaints into one thread. Also as suggested by some owners below the Onkyo TX-NR808, Onkyo TX-NR1008, Onkyo TX-NR5008, and Integra 80.2 also seemed to have this problem.
Current complaints are being logged in these posts
Onkyo 708
Onkyo 270


The symptoms of these failures include the following
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.


Onkyo technical support is having 270 and 708 owners send in/bring in their receivers to service centers for repairs. Desmo907 sent in his unit and was told they had to clean the connectors from the display board to the microprocessor. He said Onkyo said the issue was oxidation but probably won't happen again. However approx 3 weeks after getting the unit back the problem came back.

Osirus23 sent in his 708 for repair and stated the following on his experience
"First time the tech. told me he replaced the wiring harness and plugs from the front to the main board. He told me "there was a service bulletin stating that this year's models used different wiring than last years and that these wires were defective or failing..." anyway, I couldn't believe I waited nearly three weeks for the repair only to hear that crap. Apparently Onkyo has chosen to acknowledge the problem and proposed the absolute cheapest fix possible"


Regardless of the model it looks like both owners are having the same symptoms but Onkyo is addressing them in inconsistent and random manners.
As someone had suggested maybe if we put together a list of owners we can direct Onkyo to this post and maybe they can provide us owners who are having the problem a REAL solution rather than just band-aid fixing the problem as the two owners above have expereinced.

As a quick reference here is the list of members who have had this problem with their AVR
1. eliteconcept
2. no_worries
3. spiritfox
4. y_p_i
5. itauditor
6. osirus23
7. bateleur
8. braunbear
9. kidcactus
10. gdhugh
11. cyberscott
12. demiller66
13. Mr. Burns
14. Adam.C
15. jayatla
16. Morik
17. cvmccoy
18. Nathan_r
19. Mcallister
20. desmo907
21. WendyH
22. Kuroyama
23. Jake16
24. mjnagran
25. bakerwi
26. irr1449
27. yruaskin
28. chmccorkle
29. sschumann
30. hankd
31. zoso060
32. suby555
33. bacchus
34. DallasM
35. peter111


To keep consistent record please post the following.

1. Model
2. Purchase Date or approximate date
3. Place where purchased
4. First symptom to appear
5. How long after purchase until first symptom appeared?
6. Was the symptom consistent or intermittent?
7. Which symptom(s) (listed above) are you experiencing?
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?

Maybe we can get some real answers from Onkyo and some real solutions.


If I am missing any important data let me know I'll add it to the list.

My data is as follows
1. Model- 270
2. Purchase Date or approximate date- March 1 2011
3. Place where purchased - Amazon.com
4. First symptom to appear - Unit not responding to remote or Power button on unit
5. How long after purchase until first symptom appeared? - 3 months
6. Was the symptom consistent or intermittent? - Intermittent so far.
7. Which symptom(s) (listed above) are you experiencing? - Have experienced all of them.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
eliteconcept is offline  
Sponsored Links
Advertisement
 
post #2 of 1698 Old 06-04-2011, 04:54 AM
Member
 
Jorge Garcia's Avatar
 
Join Date: Nov 2006
Location: Atlanta , USA
Posts: 73
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
Add to the list the Integra 80.2.
This problem is spreading !

Jorge
Jorge Garcia is offline  
post #3 of 1698 Old 06-04-2011, 06:13 AM
AVS Special Member
 
JChin's Avatar
 
Join Date: Oct 2008
Location: Mesquite Tx
Posts: 8,553
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 99 Post(s)
Liked: 135
Also this has come up on the NR808, NR1008 and now NR5008.
JChin is offline  
post #4 of 1698 Old 06-04-2011, 06:55 AM
Newbie
 
no_worries's Avatar
 
Join Date: Apr 2011
Posts: 11
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Agreed....my POS NR808 has been in the shop for almost 2 weeks now.
no_worries is offline  
post #5 of 1698 Old 06-04-2011, 07:19 AM - Thread Starter
Senior Member
 
eliteconcept's Avatar
 
Join Date: Sep 2007
Posts: 237
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Please share your info guys so we can start gathering the data
eliteconcept is offline  
post #6 of 1698 Old 06-04-2011, 09:07 AM
Advanced Member
 
spiritfox's Avatar
 
Join Date: Oct 2010
Location: Melbourne, FL
Posts: 570
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 22
Problem also affects the 808--same problems--same lack of solutions.

I got my 808 from Cruchfield in January and it worked flawlessly until the middle of April when the remote stopped working. I played around with it for an hour or so and then called Onkyo. The tech took me through the routines--all the same ones I had done already and determined the remote sensor was bad. There are no factory authorized service centers in my area so I would have to ship to Michigan at my expense--shipping back to me would be free. I also called Cruchfield to see if they could help but since it was past the 30-day window they were not much help--and they don't do repairs for Onkyo.

I really didn't want to wait weeks to get it fixed so I opted to try something different--so I ordered the Marantz 6005 from Amazon. The Marantz is a fine receiver and I've had no problems with it.

As for the Onkyo--the day the Marantz arrived the Onkyo stopped functioning totally--this was about 5 days after the first symptoms appeared. It would not respond to commands from the remote or from the display panel--and it reset itself to factory settings. All I could do was shut it off. I left it off a couple of days and when I turned it on--everything worked including the remote--for awhile. Then it would start the progression from remote not working to total lock up. The only difference was the progression was much faster. No more than two days instead of the 5 days it took for total failure the first time. I've done this several times and the result is always the same. All the symptoms experienced by eliteconcept, I have also experienced.

So I'll hang on to it until someone reports a fix that actually works. Hopefully that will be sooner rather than later.

Thanks eliteconcept for starting this thread.

Bob

spiritfox is offline  
post #7 of 1698 Old 06-04-2011, 09:15 AM
Newbie
 
y_p_i's Avatar
 
Join Date: Jun 2011
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
1. NR 808
2. March 31 2011
3. a-trade.ua
4. Unit not responding to remote or Power button on unit
5. 2 months
6. Appears consistently after about of 3 hours of listening musics/play movies.
7. Have experienced all of them.
8. No, because where is no official Onkyo service in Ukraine. The a-trade guys after 3 days of my everyday calls gave me a phone number of some person (!) who will help me. No comments... (((
9. -
y_p_i is offline  
post #8 of 1698 Old 06-04-2011, 10:32 AM
Member
 
itauditor's Avatar
 
Join Date: Aug 2010
Posts: 71
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
1. Model
80.2

2. Purchase Date or approximate date
October 2010

3. Place where purchased
Electronic Creations - Orlando Florida

4. First symptom to appear
Unit has been sent in once already for a different issue: It would lock up upon powering off and not power off - then the only way to shut it down was pulling the power cable.

5. How long after purchase until first symptom appeared?
This happened in late March 2011

6. Was the symptom consistent or intermittent?
Consistent

7. Which symptom(s) (listed above) are you experiencing?
After getting the unit back and having it for about 3 weeks, it began to not respond to remote control commands at all. Checking the remote ID, the batteries - it still would not work. I have a separate IR USBUIRT receiver for my harmony remote which flashes when an IR command is sent. The receiver flashes when I press the 80.2 remote but the 80.2 does not comply.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
They gave me no indication of what the problem is - just said it had to be sent to a service center for repair.

9. If your unit was repaired did the problem come back, if so how long did it take to reappear?

A different problem appeared after getting back - as indicated above. It is going back to the repair center in two days.

very very frustrating - I really want my money back Integra. I don't have the time to solve your quality control problems. I will never recommend any of your products to my friends.
itauditor is offline  
post #9 of 1698 Old 06-04-2011, 01:37 PM
AVS Special Member
 
Osirus23's Avatar
 
Join Date: Feb 2009
Posts: 1,220
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 180
1. TX-Nr708
2. Dec. 2010
3. 6th Avenue
4. No response to any remote commands, tested with original remote, Harmony One, and remote from my SR606.
5. Symptoms started after 3-4 months
6. Intermittent (works sometimes, but rarely)
7. *Unit does not respond to remote commands
8. Sent my unit to ABL Electronics for repair as per Onkyo; invoice stated they replaced the IR receiver and installed the latest firmware.
9. Problem reappeared one day later
Osirus23 is offline  
post #10 of 1698 Old 06-04-2011, 03:42 PM
Newbie
 
bateleur's Avatar
 
Join Date: Sep 2010
Posts: 5
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
1. TX-NR708
2. March 3, 2011
3. Amazon
4. No response to any remote
5. 2.5 months
6. Intermittent
7. Have experienced all issues listed above
8. Have not contacted Onkyo yet, but will soon
bateleur is offline  
post #11 of 1698 Old 06-04-2011, 06:32 PM
Member
 
Braunbear's Avatar
 
Join Date: May 2011
Location: Massachusetts
Posts: 29
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
1. Model
TX-NR802

2. Purchase Date or approximate date
Dec. 3, 2010

3. Place where purchased
Amazon/6ave.com

4. First symptom to appear
Switched automatically from bd/dvd to cbl/sat during dvd playback.

5. How long after purchase until first symptom appeared?
5 months

6. Was the symptom consistent or intermittent?
consistent

7. Which symptom(s) (listed above) are you experiencing?
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
He told me "there was a service bulletin stating that this year's models used different wiring than last years and that these wires were defective or failing..."

9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
Yes - 5 days
Braunbear is offline  
post #12 of 1698 Old 06-05-2011, 07:50 AM
Newbie
 
y_p_i's Avatar
 
Join Date: Jun 2011
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Solution?
I have had issues with my Onkyo TX-NR808 , there are several of these units out there that will lock up, go through random input cycles & all buttons will be non responsive due to manufacturing defects caused by the circuit boards going through an acid bath during manufacture & the residue not thoroughly removed causing corrosion

Should you have the lock up issue, the circuit boards will require cleaning with a solvent via a service agent.

In my case I imported a unit from Hong Kong ( i will not disclose the company, however it is mentioned in this forum) therefore I cannot claim any warranty as the serial number has been removed by the supplier ( it is 2 months old), I will say that I took the warranty risk & accept that, however I am a bit disappointed with the quality control at Onkyo.


Source:
dtvforum.info / index.php?showtopic = 94645
y_p_i is offline  
post #13 of 1698 Old 06-05-2011, 07:58 AM
Member
 
Jorge Garcia's Avatar
 
Join Date: Nov 2006
Location: Atlanta , USA
Posts: 73
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
It seems they do not know what they are doing
Jorge
Jorge Garcia is offline  
post #14 of 1698 Old 06-05-2011, 08:35 AM
Member
 
kidcactus's Avatar
 
Join Date: Jan 2006
Posts: 22
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
1 Onkyo TX-NR5008
2 Early Jan 2011
3 Newegg
4 Remote unresponsive, later all the above symtems
5 2 months
6 Intermittant
7 Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off
8 Regional Service Center told me it is a bad connector on processor board
9 My unit is still at service center as Onlyo won't have the parts til June 18, it's already been there a month
kidcactus is offline  
post #15 of 1698 Old 06-05-2011, 09:28 AM
Newbie
 
gdhugh's Avatar
 
Join Date: Dec 2004
Location: Pensacola Florida
Posts: 6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
1. PR-SC5508
2. 5/27/2011
3. http://accessories4less.com/
4. Seven days after purchase date. Four days after initial hook up.
5. see 4
6. Consistant, non stop. Only stops when power is unplugged. Continues when power restored regardless of how long even overnight.
7. Unit cycles randomly and rapidly through input modes OR listening modes.
8. Just started today (Sunday) will contact retailer for exchange Monday.
9. Will see what we shall see.

Note: I have been using a B&K Ref 50 for sevral years having ZERO issues with it. My one concern when looking for a replacement was that I would get a unit less reliable then my B&K. LO and BEHOLD...

he who is easily swayed, has little conviction of his own. GDH.
gdhugh is offline  
post #16 of 1698 Old 06-05-2011, 05:29 PM
Senior Member
 
CyberScott's Avatar
 
Join Date: May 2004
Posts: 416
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Liked: 14
1. Model: NR5008
2. Purchase Date or approximate date: November 30th, 2010
3. Place where purchased: Amazon
4. First symptom to appear: Continuous cycle through listening modes.
5. How long after purchase until first symptom appeared? About 3 months
6. Was the symptom consistent or intermittent? Intermittent but grew worse
over the months to point where it occurred daily.
7. Which symptom(s) (listed above) are you experiencing?
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? Wasn't told specifically but required "replacement parts" from Onkyo. Taken to repair shop on May 23rd. I will update once I get it back as to what was done.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? Still waiting for it to be repaired.
CyberScott is online now  
post #17 of 1698 Old 06-05-2011, 06:32 PM
Member
 
demiller66's Avatar
 
Join Date: May 2011
Posts: 40
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
1. Model- TX-NR808
2. Purchase Date or approximate date- Jan 28, 2011
3. Place where purchased - Amazon.com
4. First symptom to appear - Unit not responding to remote or Power button on unit
5. How long after purchase until first symptom appeared? - 3 months
6. Was the symptom consistent or intermittent? - Intermittent initially.
7. Which symptom(s) (listed above) are you experiencing? - non-responsive buttons, cycling through modes, can't turn off, ....
8. Contacted Onkyo. Had me reset the unit. Didn't work. They told me to take it in. Brought it in. Told the problem was the connectors and that there was a service bulletin.
9. Waiting on the unit to come back from the shop.
demiller66 is offline  
post #18 of 1698 Old 06-05-2011, 08:02 PM
Member
 
Mr. Burns's Avatar
 
Join Date: Mar 2011
Posts: 62
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Model: TX-NR808
Purchase Date: Dec 2010
Issues: Random - cycling through sound modes, lockup, HDMI - Ignore/Use
Started about 1 1/2 months of use, then became frequent as months passed.
In service center now, seems like they also have no clue what to do. They contacted Onkyo for the more info.
Mr. Burns is offline  
post #19 of 1698 Old 06-05-2011, 09:08 PM
Newbie
 
jjrsplace's Avatar
 
Join Date: Jun 2011
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Newbie poster here. I purchase a TXNR808 from Crutchfield around Christmas time. After setting it up, an output transistor for the right rear channel blew ... flames and smoke shot out of the receiver. I immediately called Crutchfield and they sent me out a new one. The second one worked fine for a while and then the problems started. 1) It would not recognize an iPod in the USB port (I tried a few differenet iPods). 2) the Network kept saying 'initializing'...Only after unplugging and plugging in the network cable to my router did the initiallizing work. Then I could finally perform a Firmware update which didn't help. 3) The remote stopped operating the receiver. THought it was the remote but the tech support at Critchfield took me through a test and it turned out to be something in the receiver. 4) Out of the blue, the unit would turn on and seem to go through some kind of self test where it would run through all the functions and modes ... couldn't even turn the damn thing off. SOOOO, needless to say I called Crutchfield and they were going to give me a credit for what I paid ($699) towards a different unit. Problem is I didn't really like the others out there .... the closest I found around that price was the Marantz 6005 but it didn't have the power, features I wanted and it troubled me that it only weighed 26lbs while the 808 weighed over 40. While on the phone with Crutchfield, my sales guy escalated things and it turns out that Onkyo has admitted a manufacture defect in mine and is providing me with the replacement model ... TXNR809 ... Hopefully Onkyo has licked it's wounds with all the issues they have been having and cleaned up their act ... I'm counting on this one being flawless, but I'm not holding my breath. If not, I'm going to buy the Denon 3312CI
jjrsplace is offline  
post #20 of 1698 Old 06-05-2011, 09:27 PM
AVS Special Member
 
Osirus23's Avatar
 
Join Date: Feb 2009
Posts: 1,220
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Liked: 180
jjr, when was is that Crutchfield said Onkyo is replacing defective units?
Osirus23 is offline  
post #21 of 1698 Old 06-06-2011, 08:13 AM
Newbie
 
jjrsplace's Avatar
 
Join Date: Jun 2011
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I just spoke to the folks at Crutchfield on last Friday ... 06/03/11. At first they were not going to do it but someone at Tech Support said that they received a service bulletin from Onkyo and that there is a manufacturers defect. I hope Onkyo was aware the problem before they started builing the guts of the 809. If my replacement unit is not perfect, Denon or Marantz is the company I will switch to (3312CI in Denon or 6005 in Marantz).
jjrsplace is offline  
post #22 of 1698 Old 06-06-2011, 08:26 AM
Member
 
radz282003's Avatar
 
Join Date: Feb 2009
Posts: 62
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Subscribed
radz282003 is offline  
post #23 of 1698 Old 06-06-2011, 08:38 AM
AVS Special Member
 
Dave Vaughn's Avatar
 
Join Date: Mar 2002
Location: Vacaville, CA
Posts: 4,358
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 53 Post(s)
Liked: 108
Guys & Gals,

I reached-out to one of my contacts at Onkyo/Integra and here is what he has said regarding the lock-up/unresponsiveness issues:

There is a fix for these symptoms... units need to go to an authorized service center for repair.

If you are having a problem, contact your dealer or Onkyo/Integra support in order to get your unit fixed.

David Vaughn

Blu-ray Reviewer / Technical Writer

Sound & Vision Magazine (Print & Online)

Dave Vaughn is offline  
post #24 of 1698 Old 06-06-2011, 08:49 AM
Member
 
Jorge Garcia's Avatar
 
Join Date: Nov 2006
Location: Atlanta , USA
Posts: 73
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
Quote:
Originally Posted by Dave Vaughn View Post
Guys & Gals,

I reached-out to one of my contacts at Onkyo/Integra and here is what he has said regarding the lock-up/unresponsiveness issues:

There is a fix for these symptoms... units need to go to an authorized service center for repair.

If you are having a problem, contact your dealer or Onkyo/Integra support in order to get your unit fixed.
Hello David
There are a number of people that they already sent their units to the repair centers and after several days of having delivered the unit repaired , the problem returns, how this can be explained ?
I think that the situation is not sufficiently clear and is being mismanaged

Jorge
Jorge Garcia is offline  
post #25 of 1698 Old 06-06-2011, 08:54 AM
Newbie
 
jjrsplace's Avatar
 
Join Date: Jun 2011
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
From what I have read, there are many MANY frustrated and disatisfied Onkyo owners because of not only the unresponsiveness from the remote and the unit randomly running through all the sources uncontrollably but there are isssues with the network connectivity and USB unresponsiveness. These are not isolated issues, this seems to be a broad range general problem effecting a large percentage of purchasers. People are paying big money for some of these units and it is completely horrible QC on the part of Onkyo. I can only hope that this does not speak to the integrity of the company on whole. Hopefully they have corrected the issues so that future units do not fail like so many others did.

As far as taking units to authorized service centers, it sounds like people are waiting weeks and months for their units to be 'repaired' and upon getting them back, they 'work' for varying lengths of time ranging from a day to a few weeks and the problems reappear. Further frustration and completely UNACCEPTABLE. I'm thankful that Crutchfield has been so helpful and has offered to replace my 808 with an 809 (despit having to box it back up and ship it back to them ... on their dime. I will continue to buy from Crutchfield because their customer service is top notch.
jjrsplace is offline  
post #26 of 1698 Old 06-06-2011, 09:19 AM
Member
 
Jorge Garcia's Avatar
 
Join Date: Nov 2006
Location: Atlanta , USA
Posts: 73
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
[quote=jjrsplace;20532483]From what I have read, there are many MANY frustrated and disatisfied Onkyo owners because of not only the unresponsiveness from the remote and the unit randomly running through all the sources uncontrollably but there are isssues with the network connectivity and USB unresponsiveness. These are not isolated issues, this seems to be a broad range general problem effecting a large percentage of purchasers. People are paying big money for some of these units and it is completely horrible QC on the part of Onkyo. I can only hope that this does not speak to the integrity of the company on whole. Hopefully they have corrected the issues so that future units do not fail like so many others did.

As far as taking units to authorized service centers, it sounds like people are waiting weeks and months for their units to be 'repaired' and upon getting them back, they 'work' for varying lengths of time ranging from a day to a few weeks and the problems reappear. Further frustration and completely UNACCEPTABLE. I'm thankful that Crutchfield has been so helpful and has offered to replace my 808 with an 809 (despit having to box it back up and ship it back to them ... on their dime. I will continue to buy from Crutchfield because their customer service is top notch.[

Completely agree with you
TL24 likes this.
Jorge Garcia is offline  
post #27 of 1698 Old 06-06-2011, 09:25 AM
Member
 
Adam.C's Avatar
 
Join Date: Apr 2009
Posts: 155
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
1. Onkyo 3008
2. 5/28/11
3. Newegg.com
4. Video dropout with HDMI, and audio dropouts/distortion
5. 2 days
6. It was consistent for a while, now intermittent.
7. see #4
8. Have not contacted Onkyo, doing RMA through Newegg
9. Shipping unit back to Newegg today.

Sight and Sound
Adam.C is offline  
post #28 of 1698 Old 06-06-2011, 09:31 AM
AVS Special Member
 
Dave Vaughn's Avatar
 
Join Date: Mar 2002
Location: Vacaville, CA
Posts: 4,358
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 53 Post(s)
Liked: 108
Quote:
Originally Posted by Jorge Garcia View Post

Hello David
There are a number of people that they already sent their units to the repair centers and after several days of having delivered the unit repaired , the problem returns, how this can be explained ?
I think that the situation is not sufficiently clear and is being mismanaged

Jorge

I would escalate the complaint to a higher level at this point and wouldn't stop badgering them until I was satisfied. Furthermore, I would harass my dealer as well for either a replacement product or a full refund.

David Vaughn

Blu-ray Reviewer / Technical Writer

Sound & Vision Magazine (Print & Online)

Dave Vaughn is offline  
post #29 of 1698 Old 06-06-2011, 09:54 AM - Thread Starter
Senior Member
 
eliteconcept's Avatar
 
Join Date: Sep 2007
Posts: 237
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Dave,
I think there are a number of issues at hand here.
First if Onkyo has become aware of this issue, and if as it appears it does impact a large number of owners, they should be contacting owners if they registered their product and informing them of the defect. Furthermore, since this is Onkyo's defect from the factory, owners with the failure should at least get a paid shipping label to send their unit in for repair. Some of these units weigh upwards of 35lbs, shipping isn't cheap.

Secondly, Onkyo needs to get the fix, the correct first time fix in place. Its bad enough owners have to pay to ship their unit in for repair, let alone those who get their unit back and it still doesn't work...is that another shipping cost to send it back in?
eliteconcept is offline  
post #30 of 1698 Old 06-06-2011, 10:33 AM
Advanced Member
 
spiritfox's Avatar
 
Join Date: Oct 2010
Location: Melbourne, FL
Posts: 570
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 22
Quote:
Originally Posted by jjrsplace View Post

I just spoke to the folks at Crutchfield on last Friday ... 06/03/11. At first they were not going to do it but someone at Tech Support said that they received a service bulletin from Onkyo and that there is a manufacturers defect. I hope Onkyo was aware the problem before they started builing the guts of the 809. If my replacement unit is not perfect, Denon or Marantz is the company I will switch to (3312CI in Denon or 6005 in Marantz).

I wanted to thank jjrsplace for posting his progress.

Although I called Cruchfield in April when I first started to have problems with my 808, this issue had not really propagated yet. I have been unwilling to send my unit in for repair and have it returned without actually fixing the problem. So I called Cruchfield today. At first I talked to customer support, they were helpful but did not really have the information on this problem so they transferred me to tech support and they knew all about this problem. Without me even asking they offered to replace my defective 808 with a new 809 which is shipping to me today. So hopefully this problem is fixed in the new unit. But for me, I am really happy at how Cruchfield is handling this--and now I can get rid of my rather heavy door stop and hopefully begin to enjoy Onkyo's latest model.

Bob

spiritfox is offline  
Reply Receivers, Amps, and Processors

Tags
Onkyo , Onkyo Tx Nr717 , Onkyo Tx Nr906 , Onkyo Brand , Onkyo Tx Nr414 , Onkyo Tx Nr515 , Onkyo Tx Ds 656 , Onkyo Tx Nr807 , Onkyo Ht Rc270 , Onkyo Tx Nr708 , Onkyo Tx Nr808 , Onkyo Tx Nr1008
Gear in this thread - Nr807 by PriceGrabber.com

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off